Technical Support Intern (1765)

About Coresite At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Technical Support Intern Role As a member of the company’s Information Technology team, the Technical Support Intern provides a broad range of support for associated teams and end users. A primary role for the Technical Support Intern is to assist the Technical Support Specialists with various IT tasks in our Headquarters in downtown Denver to assist end users with computer, printer, phone systems, and basic support for enterprise end user needs. This role will work part time, about 20 hours per week, for a 6-month internship period. Duties: Assist team in providing support to end users. Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, deskside support, and other general IT tasks. Assist team support internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems. Assist with setting up desktop/laptops, software, and access for new hires.  Assist with enhancing and updating documentation on business processes and technologies to improve end-user support. Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support. Gain exposure and baseline ability on various tools and technical controls used in day-to-day support for an enterprise IT support team on the following: Tech Support: Active Directory, creating users, distribution list, and security groups, office 365 Admin, configuring IP phones, phone, imaging and deploying software, remote users support, troubleshooting hardware and software issues, information security best practices and policies, visual and audio support, ticketing system, and time management and teamwork. Systems: Physical and Virtual server builds and management, storage Area Network, Windows and Linux server operating systems, virtualization, and Exposure to common corporate applications Network: Network WAN routing, layer 2 switch configuration, VLAN configuration, Wireless network concepts, Network device tracking and troubleshooting, Physical network cabling Requirements Knowledge, Skills & Abilities: Able to work in-person in our downtown Denver office. This role is not a remote position. Able to work 3-5 days/week in-office during normal business hours for 6-month period. Team and customer service orientation focus while working well as part of a group. Ability to learn and follow predefined support processes to take tasks to completion successfully.  Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic. Grace under pressure and a sense of urgency that puts the customer first Education and Experience: Junior or Senior in College or trade school program required, Senior preferred. Currently enrolled in trade school or college program with technology or IT focus. Experience with the Microsoft products (e.g. Windows 10, Office Suite / O365, etc.) or general networking is a plus. Experience with desktops, laptops, printers, and similar hardware technologies is a plus. Certification are a plus (in Microsoft, Cisco, A+ or Security+, etc.). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Compensation: Compensation for this role includes an hourly rate between $20 - $25. This position is expected to be open for applications through September, 18 2025. Benefits Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week! First-day medical insurance through Cigna with generous premium cost coverage Dental insurance through Delta Dental Vision insurance through VSP Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans Health saving account (HSA) plans for employees participating in the High Deductible Health Plan Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match Discretionary annual bonus and equity incentive plan Employee stock purchase plan (ESPP) with a 15% discount 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave Free parking or a company contribution toward a public transit pass Additional Perks Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives Technology Stipend: $100 monthly stipend Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker Pet Insurance: Keep your furry friends healthy and happy Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements Discounts: Discounts, cash back offers, and perks on thousands of brands LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos General Statements - Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to . 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