IT Engineer

Company Overview Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.    About the Role  We're looking for a motivated and detail-oriented IT Engineer with 1-3 years of experience to join our team. The ideal candidate will have a strong foundation in managing diverse IT environments and will be responsible for providing technical support, maintaining our IT infrastructure, and ensuring the smooth operation of our systems. This role requires a proactive problem-solver who can handle a variety of tasks, from user support to system administration.  Key Responsibilities  Provide technical support for Windows, Mac and Chromebook endpoints, resolving hardware and software issues for our remote 250-person team.   Administer and manage user accounts and security groups within Active Directory and Google Workspace  Configure and maintain our Mobile Device Management (MDM) solution to secure and manage company devices  Manage and administer the Atlassian suite of tools, including Jira and Confluence, to support project management and collaboration  Deploy and update software applications and operating systems  Assist in maintaining and monitoring our AWS cloud environment  Manage hardware inventory  Lead small-scale IT projects from planning to execution  Documenting support requests in a ticketing system, and ensuring timely and effective resolution  Create and maintain documentation for IT processes and procedures  Collaborate with other teams to support their technical needs and projects Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role  Proven experience in managing Windows, macOS and ChromeOS environments Proven experience in managing IT infrastructure and engineering projects  Excellent problem-solving and communication skills  Ability to work both independently and as part of a team  Hands-on experience with or exposure to the following tools and platforms:  Google Workspace Administration  Windows and macOS operating systems  ChromeOS operating system  Atlassian suite (Jira, Confluence, Jira Service Management)  Google Workspace Apps  Mobile Device Management (MDM) systems (MaaS360 MDM) LDAP (Active Directory, Google Workspace)  Understanding of Linux  Linux and Powershell scripting  Preferred Qualifications Previous experience supporting HIPAA / HITRUST activities in the healthcare industry  Strong analytical, problem-solving, and troubleshooting abilities  Excellent written and verbal communication skills  Ability to work remotely, independently and collaboratively in a fast-paced environment Comfortable interpreting and applying complex regulatory requirements Willingness to learn Requirements Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role  Proven experience in managing Windows, macOS and ChromeOS environments Proven experience in managing IT infrastructure and engineering projects  Excellent problem-solving and communication skills  Ability to work both independently and as part of a team  Hands-on experience with or exposure to the following tools and platforms:  Google Workspace Administration  Windows and macOS operating systems  ChromeOS operating system  Atlassian suite (Jira, Confluence, Jira Service Management)  Google Workspace Apps  Mobile Device Management (MDM) systems (MaaS360 MDM) LDAP (Active Directory, Google Workspace)  Understanding of Linux  Linux and Powershell scripting  Preferred Qualifications Previous experience supporting HIPAA / HITRUST activities in the healthcare industry  Strong analytical, problem-solving, and troubleshooting abilities  Excellent written and verbal communication skills  Ability to work remotely, independently and collaboratively in a fast-paced environment Comfortable interpreting and applying complex regulatory requirements, willingness to learn Benefits Compensation  As a venture-backed company, Wider Circle offers competitive compensation including: Performance-based incentive bonuses Opportunity to grow with the company Comprehensive health coverage including medical, dental, and vision 401(k) Plan Paid Time Off Employee Assistance Program Health Care FSA Dependent Care FSA Health Savings Account Voluntary Disability Benefits Basic Life and AD&D Insurance Adoption Assistance Program Training and Development Starting salary: $75,000-$80,000 And most importantly, an opportunity to LOVE, LEARN, and GROW with us! Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.