System/Network Engineer

This is a position within Keller Executive Search and not with one of its clients. As the Head of Customer Service in Chicago, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-chicago/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 174,000–213,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

About Altom Transport  Altom Transport is a family-owned company built on trust, safety, and service. With over 10 strategic terminals and operations across 49 states and Canada, we specialize in the safe and efficient transport of bulk liquid chemicals and petroleum products.  Our fleet of modern stainless steel and aluminum tank trailers, combined with a team-first culture and commitment to professionalism, sets us apart in the industry.  This position operates out of our Pasadena, Texas terminal.   Why Drive with Altom?  At Altom, you're part of the family. We prioritize safety, support, and a positive work-life balance. Whether you prefer being on the road a few days a week or for extended periods, we have a driving opportunity that fits your lifestyle and goals.  Choose Your Driving Option  Regional Driver
  Home every few days (3–5 days out at a time)

  Over-the-Road (OTR) Driver
  Gone for 7+ days at a time.  Ideal for drivers who enjoy long-haul travel and maximizing mileage and Income.  Key Responsibilities  Safely operate tanker trucks transporting bulk liquid materials  Load and unload using hoses, pumps, and valves with strict safety protocols  Conduct and document pre- and post-trip inspections  Maintain accurate trip records, logs, and inspection reports  Communicate professionally with dispatchers and customers  Adhere to DOT, EPA, and all applicable safety and regulatory guidelines  Represent Altom with professionalism during customer interactions  Requirements Valid CDL Class A License  Tanker Endorsement (N) – Required  Hazmat Endorsement (H) – Preferred (must obtain within 90 days of hire; assistance available)  TWIC Card – Preferred (or must obtain after hire)  Minimum 1 year of verifiable tanker driving experience  At least 23 years of age  Clean MVR and strong safety record  Able to pass DOT physical, drug screening, and background check  Dependable, safety-minded, and capable of working independently  Willing to work flexible schedules, including 24/7 operations if needed  Benefits 401(K) with company match from Day 1  Blue Cross Blue Shield health insurance – medical, dental, vision, prescription  Paid vacation, holidays, and personal time  Optional life and disability insurance  Safety bonuses for clean roadside inspections and safe driving records  Paid training, PPE, and late-model, well-maintained trucks  Boot reimbursement program  Up to $2,400 company contribution to Health Savings Account (HSA) 

Want to Make a Difference for Others? Welcome to Serenity. Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.   No Healthcare Experience? We'll Teach You. We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.   What You’ll Do as a Patient Care Coach: Work 1 on 1 with patients throughout the day Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training! Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills Prepare daily objectives to help patients get the most out of each treatment Track patient progress and update their records for the doctors, managing sensitive information with professionalism   Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  Requirements What You Need: 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others Interpersonal skills – naturally positive, patient, and people-focused Ability to communicate clearly in person and in writing Ability to maintain a calm, composed presence, even in fast-paced or busy environments Desire to learn and be open to feedback, to better help patients on their healing journeys Benefits Why You’ll Love Working at Serenity: Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 401(k) – because your future deserves self-care too

Want to Make a Difference for Others? Welcome to Serenity. Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.   No Healthcare Experience? We'll Teach You. We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.   What You’ll Do as a Patient Care Coach: Work 1 on 1 with patients throughout the day Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training! Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills Prepare daily objectives to help patients get the most out of each treatment Track patient progress and update their records for the doctors, managing sensitive information with professionalism   Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  Requirements What You Need: 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others Interpersonal skills – naturally positive, patient, and people-focused Ability to communicate clearly in person and in writing Ability to maintain a calm, composed presence, even in fast-paced or busy environments Desire to learn and be open to feedback, to better help patients on their healing journeys Benefits Why You’ll Love Working at Serenity: Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 401(k) – because your future deserves self-care too

Want to Make a Difference for Others? Welcome to Serenity. Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.   No Healthcare Experience? We'll Teach You. We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.   What You’ll Do as a Patient Care Coach: Work 1 on 1 with patients throughout the day Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training! Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills Prepare daily objectives to help patients get the most out of each treatment Track patient progress and update their records for the doctors, managing sensitive information with professionalism   Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  Requirements What You Need: 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others Interpersonal skills – naturally positive, patient, and people-focused Ability to communicate clearly in person and in writing Ability to maintain a calm, composed presence, even in fast-paced or busy environments Desire to learn and be open to feedback, to better help patients on their healing journeys Benefits Why You’ll Love Working at Serenity: Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 401(k) – because your future deserves self-care too

Want to Make a Difference for Others? Welcome to Serenity. Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.   No Healthcare Experience? We'll Teach You. We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient.   What You’ll Do as a Patient Care Coach: Work 1 on 1 with patients throughout the day Use our high-tech TMS machine to deliver next-level therapy – you'll be a certified expert after our training! Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills Prepare daily objectives to help patients get the most out of each treatment Track patient progress and update their records for the doctors, managing sensitive information with professionalism   Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  Requirements What You Need: 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others Interpersonal skills – naturally positive, patient, and people-focused Ability to communicate clearly in person and in writing Ability to maintain a calm, composed presence, even in fast-paced or busy environments Desire to learn and be open to feedback, to better help patients on their healing journeys Benefits Why You’ll Love Working at Serenity: Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 401(k) – because your future deserves self-care too