Process Engineer - 1411

This is a position within Keller Executive Search and not with one of its clients. As the Head of Customer Service in Chicago, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-chicago/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 174,000–213,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

We know the importance of teamwork and family values because we are a family-owned business. We see the true value of a skilled Mechanic, and that's why we know that family time and proper rest are very important. We provide our Mechanics with the best industry benefits and schedules for an excellent work/life balance. Altom Transport ensures our mechanics stay safe with the best training, best tools, and industry leading equipment. At Altom Transport, Inc. we value our Mechanics and offer a role that is not subject to the exposure of outdoor elements, no forced weekend work, and an environment where safety, respect, and dignity are primary focuses. Truly a career where the right individual can take pride in their craft.  Requirements Minimum of two-years diesel tractor experience.  Minimum of one-year trailer/tanker experience. In lieu of experience, the completion of an applicable technical/trade school will be recognized. Possess a strong work ethic and positive mental attitude.  Possess good problem-solving skills and attention to detail. Maintain a safe, clean, and efficient work environment. Comply with all Company policies, rules, and procedures. 21+ Years of age. Benefits Competitive Hourly Pay Rates with Generous Overtime Opportunity.  Shift Differential Pay for 2nd and 3rd Shifts Paid Time Off, Vacation Time, and recognized Holiday Pay. Empower 401(K) Retirement Program With Company Matching On Day 1 Of Employment. Blue Cross Blue Shield Group Health Insurance (Medical, Prescriptions, Vision, Dental.) Multiple BCBS PPO plans to choose from. HSA Employer Contributions Up To $2,400. Company Paid Life Insurance. Supplemental Life Insurance Available. Disability Insurance - Optional Short and Long Term Available.  Company Paid Training. Clean and Safe Working Environment. Steel Toe Boot & Glove Reimbursement Program. Safety and Shop Paid Bonuses. Annual Tool Allowance Program.

We know the importance of teamwork and family values because we are a family-owned business. We see the true value of a skilled Mechanic, and that's why we know that family time and proper rest are very important. We provide our Mechanics with the best industry benefits and schedules for an excellent work/life balance. Altom Transport ensures our mechanics stay safe with the best training, best tools, and industry leading equipment. At Altom Transport, Inc. we value our Mechanics and offer a role that is not subject to the exposure of outdoor elements, no forced weekend work, and an environment where safety, respect, and dignity are primary focuses. Truly a career where the right individual can take pride in their craft.  Requirements Minimum of two-years diesel tractor experience.  Minimum of one-year trailer/tanker experience. In lieu of experience, the completion of an applicable technical/trade school will be recognized. Possess a strong work ethic and positive mental attitude.  Possess good problem-solving skills and attention to detail. Maintain a safe, clean, and efficient work environment. Comply with all Company policies, rules, and procedures. 21+ Years of age. Benefits Competitive Hourly Pay Rates with Generous Overtime Opportunity.  Shift Differential Pay for 2nd and 3rd Shifts Paid Time Off, Vacation Time, and recognized Holiday Pay. Empower 401(K) Retirement Program With Company Matching On Day 1 Of Employment. Blue Cross Blue Shield Group Health Insurance (Medical, Prescriptions, Vision, Dental.) Multiple BCBS PPO plans to choose from. HSA Employer Contributions Up To $2,400. Company Paid Life Insurance. Supplemental Life Insurance Available. Disability Insurance - Optional Short and Long Term Available.  Company Paid Training. Clean and Safe Working Environment. Steel Toe Boot & Glove Reimbursement Program. Safety and Shop Paid Bonuses. Annual Tool Allowance Program.

About Altom Transport  Altom Transport is a family-owned company built on trust, safety, and service. With over 10 strategic terminals and operations across 49 states and Canada, we specialize in the safe and efficient transport of bulk liquid chemicals and petroleum products.  Our fleet of modern stainless steel and aluminum tank trailers, combined with a team-first culture and commitment to professionalism, sets us apart in the industry.  This position operates out of our Pasadena, Texas terminal.  Why Drive with Altom?  At Altom, you're part of the family. We prioritize safety, support, and a positive work-life balance. Whether you prefer being on the road a few days a week or for extended periods, we have a driving opportunity that fits your lifestyle and goals.  As a Road Driver, we will require you to be away from Home for extended days out at a time. Key Responsibilities: Safely operate tanker trucks transporting bulk liquid materials  Load and unload using hoses, pumps, and valves with strict safety protocols  Conduct and document pre- and post-trip inspections  Maintain accurate trip records, logs, and inspection reports  Communicate professionally with dispatchers and customers  Adhere to DOT, EPA, and all applicable safety and regulatory guidelines  Represent Altom with professionalism during customer interactions  Requirements Valid CDL Class A License  Tanker Endorsement (N) – Required  Hazmat Endorsement (H) – Preferred (must obtain within 90 days of hire; assistance available)  TWIC Card – Preferred (or must obtain after hire)  Minimum 1 year of verifiable tanker driving experience  At least 23 years of age  Clean MVR and strong safety record  Able to pass DOT physical, drug screening, and background check  Dependable, safety-minded, and capable of working independently  Willing to work flexible schedules, including 24/7 operations if needed  Benefits 401(K) with company match from Day 1  Blue Cross Blue Shield health insurance – medical, dental, vision, prescription  Paid vacation, holidays, and personal time  Optional life and disability insurance  Safety bonuses for clean roadside inspections and safe driving records  Paid training, PPE, and late-model, well-maintained trucks  Boot reimbursement program  Up to $2,400 company contribution to Health Savings Account (HSA) 

About Altom Transport  Altom Transport is a family-owned company built on trust, safety, and service. With over 10 strategic terminals and operations across 49 states and Canada, we specialize in the safe and efficient transport of bulk liquid chemicals and petroleum products.  Our fleet of modern stainless steel and aluminum tank trailers, combined with a team-first culture and commitment to professionalism, sets us apart in the industry.  This position operates out of our Pasadena, Texas terminal.  Why Drive with Altom?  At Altom, you're part of the family. We prioritize safety, support, and a positive work-life balance. Whether you prefer being on the road a few days a week or for extended periods, we have a driving opportunity that fits your lifestyle and goals.  As a Road Driver, we will require you to be away from Home for extended days out at a time. Key Responsibilities: Safely operate tanker trucks transporting bulk liquid materials  Load and unload using hoses, pumps, and valves with strict safety protocols  Conduct and document pre- and post-trip inspections  Maintain accurate trip records, logs, and inspection reports  Communicate professionally with dispatchers and customers  Adhere to DOT, EPA, and all applicable safety and regulatory guidelines  Represent Altom with professionalism during customer interactions  Requirements Valid CDL Class A License  Tanker Endorsement (N) – Required  Hazmat Endorsement (H) – Preferred (must obtain within 90 days of hire; assistance available)  TWIC Card – Preferred (or must obtain after hire)  Minimum 1 year of verifiable tanker driving experience  At least 23 years of age  Clean MVR and strong safety record  Able to pass DOT physical, drug screening, and background check  Dependable, safety-minded, and capable of working independently  Willing to work flexible schedules, including 24/7 operations if needed  Benefits 401(K) with company match from Day 1  Blue Cross Blue Shield health insurance – medical, dental, vision, prescription  Paid vacation, holidays, and personal time  Optional life and disability insurance  Safety bonuses for clean roadside inspections and safe driving records  Paid training, PPE, and late-model, well-maintained trucks  Boot reimbursement program  Up to $2,400 company contribution to Health Savings Account (HSA) 

About Altom Transport  Altom Transport is a family-owned company built on trust, safety, and service. With over 10 strategic terminals and operations across 49 states and Canada, we specialize in the safe and efficient transport of bulk liquid chemicals and petroleum products.  Our fleet of modern stainless steel and aluminum tank trailers, combined with a team-first culture and commitment to professionalism, sets us apart in the industry.  This position operates out of our Pasadena, Texas terminal.  Why Drive with Altom?  At Altom, you're part of the family. We prioritize safety, support, and a positive work-life balance. Whether you prefer being on the road a few days a week or for extended periods, we have a driving opportunity that fits your lifestyle and goals.  As a Road Driver, we will require you to be away from Home for extended days out at a time. Key Responsibilities: Safely operate tanker trucks transporting bulk liquid materials  Load and unload using hoses, pumps, and valves with strict safety protocols  Conduct and document pre- and post-trip inspections  Maintain accurate trip records, logs, and inspection reports  Communicate professionally with dispatchers and customers  Adhere to DOT, EPA, and all applicable safety and regulatory guidelines  Represent Altom with professionalism during customer interactions  Requirements Valid CDL Class A License  Tanker Endorsement (N) – Required  Hazmat Endorsement (H) – Preferred (must obtain within 90 days of hire; assistance available)  TWIC Card – Preferred (or must obtain after hire)  Minimum 1 year of verifiable tanker driving experience  At least 23 years of age  Clean MVR and strong safety record  Able to pass DOT physical, drug screening, and background check  Dependable, safety-minded, and capable of working independently  Willing to work flexible schedules, including 24/7 operations if needed  Benefits 401(K) with company match from Day 1  Blue Cross Blue Shield health insurance – medical, dental, vision, prescription  Paid vacation, holidays, and personal time  Optional life and disability insurance  Safety bonuses for clean roadside inspections and safe driving records  Paid training, PPE, and late-model, well-maintained trucks  Boot reimbursement program  Up to $2,400 company contribution to Health Savings Account (HSA)