Customer Care Specialist

At Pathfinder Recovery, we’re redefining addiction treatment by blending evidence-based therapy with cutting-edge technology. If you’re a licensed therapist ready to make a meaningful impact - and you’re excited about using tools like AI-powered medical records and bioinformatics to enhance care - we want to hear from you. About the Role We’re seeking a dedicated Nurse to provide virtual, patient-centered care for individuals in our addiction and mental health programs. You’ll have the flexibility of remote work, the support of an experienced clinical team, and access to technology that streamlines documentation and improves continuity of care - so you can focus on delivering compassionate treatment. What You’ll Do Conduct virtual assessments by observing, monitoring, and documenting patient health, behaviors, symptoms, and self-reported vitals. Coordinate with physicians, behavioral health specialists, and interdisciplinary teams to implement individualized treatment and recovery plans. Provide education and guidance on safe use of prescribed treatments and medications, including medication-assisted treatments (MAT) such as Vivitrol and Naltrexone. Maintain accurate and timely electronic health records (EHR) in compliance with HIPAA and organizational standards. Educate patients on health maintenance, medication compliance, relapse prevention, and mental health self-care strategies via telehealth platforms. Support patient access by assisting with telehealth platforms and promoting digital literacy. Participate in ongoing professional development, including training in telehealth best practices and substance use disorder treatment. Why Join Pathfinder Recovery Remote, part-time role with flexible scheduling. Hourly compensation of $30–$55 per hour, with opportunities for growth. Work closely with a collaborative team of physicians, therapists, and medical staff. Access to innovative telehealth tools and real-time monitoring technology. Direct involvement in advancing accessibility and excellence in addiction and mental health care. Ongoing training and professional development in telehealth and evidence-based treatment. If you want to combine your nursing expertise with the most advanced tools in behavioral health - and be part of a team committed to transforming lives - apply today Requirements Active LPN, RN, or higher licensure in Vermont. Associate’s or Bachelor’s Degree in Nursing, or equivalent education qualifying for licensure. At least 1 year of nursing experience. Knowledge of substance use and mental health treatment preferred. Strong critical thinking, active listening, and communication skills. Familiarity with HIPAA, confidentiality standards, and electronic medical record systems. CPR/First Aid certification and crisis intervention training. Benefits This is a part-time remote position.