Assistant Project Manager

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Essential duties of a telecommunicator include receiving calls, monitoring radio frequencies, and monitoring intrusion and fire alarms in a fast, courteous, accurate, and efficient manner; ascertaining nature and location of service required; taking action(s) needed to ensure service is provided; documenting response activities; operating console equipped with multiple computer terminals, mapping and camera systems, radio channels, telephone lines, and keyboard, etc.; providing callers with medical and/or other emergency instructions prior to arrival of emergency units; calming callers as needed to extract pertinent information; remaining alert during up to 12-hour shift with consistent steadiness, courtesy, or patience and regardless of workload; completing training as directed; staffing and operating field equipment; maintaining confidentiality; and performing other duties as required. Requirements Qualifications required of trainees are a high school diploma or GED; fluency in English; data entry skills that allow for accurate, efficient recording of communications recorded in real-time or later; demonstrated abilities to work, organize, and operate with a high level of productivity when under pressure; demonstrated abilities to effectively handle multiple differing tasks simultaneously; superior accuracy in all duties; learns ad demonstrates capacity for work and essential duties of job via successful completion of 12-week training program provided through the employer that consists of: * Three months of full-time classroom training (Monday through Friday, 8:00 a.m. to 4:00 p.m.) * Three months maximum of hands-on training across multiple shifts in a 24-hour operation * Forty hours of accredited training in telecommunications, APCO Institute or equivalent, and accompanying certification * Training in emergency medical dispatching or emergency police dispatch with accompanying certification * Working knowledge of or ability to learn policies and procedures of an emergency communications center * Knowledge of or ability to learn geography, topography, and environmental characteristics of Blair County * Knowledge of or ability to learn use of municipal/county/state road maps Hires must pass post-offer, pre-employment drug screen and criminal background checks. Incumbents cannot use medical marijuana because of federal funding provided to the role. Physical requirements of work environment include stamina to work 12-hour shifts, including evenings, nights, holidays, and weekends; frequent periods of sitting; and movement that can include bending, reaching, twisting, turning, kneeling, grabbing, and typing; vision requires varying focus, distinguishing colors, and long periods of reading computer monitors; hearing and speaking; manual dexterity; and reliable transportation for reliable attendance. Benefits Trainees are enrolled in the pension plan upon hire, which includes a required 5% pre-tax withholding; the remaining provisions of the benefits package begin the first of the month following classroom and hands-on training completion upon successful training graduation. Benefits after graduation and assignment to a shift include 90% employer-paid PPO healthcare with vision and three-tier prescription components, public employer's equivalent of 401(k), short-term disability, term life insurance, a menu of voluntary benefits that includes dental and Aflac, 14 annual paid holidays, and other time-off provisions. Trainees start at $17.55/hour. If trainee graduates and is placed onto the work schedule, pay increases to $19.35/hour. EQUAL OPPORTUNITY EMPLOYER

Make an impact by joining our team and caring for the pets and people who love them! Over 30,000 pet owners in the Northern Kentucky – Greater Cincinnati area trust their pet’s healthcare to PetWOW. Who We Are: PetWOW is a family-owned company started in 1971: we have two locations in Northern Kentucky and operate a fleet of mobile vehicles that perform house calls in the Greater Cincinnati area. We are passionate about our mission of strengthening people and pets by making pet care easy! We care about our team and their well-being, offering growth opportunities, flexible and fair scheduling rotations, team unity events, and frequent recognition and rewards based on performance. Description We are seeking a customer-centric and efficient Care Center Representative to join our veterinary team. As a Care Center Representative, you will be the first point of contact for our clients, providing assistance and support in scheduling appointments, answering questions, and resolving issues. This includes building and maintaining strong client relationships, helping pet parents understand the value of our services, and encouraging them to take advantage of the comprehensive care that PetWow provides. Your exceptional communication and customer service skills will ensure our clients receive the highest standard of care and service. Responsibilities ·         Treat clients in a friendly and professional manner. ·         Schedule appointments for clients and maintain accurate records in our database. ·         Provide guidance and support to clients concerning their pets' health concerns. ·         Serve as a liaison between clients and veterinarians, relaying messages and ensuring timely communication. ·         Handle client inquiries and complaints with empathy and professionalism. ·         Collaborate with the veterinary team to facilitate the smooth flow of appointments and procedures. ·         Provide knowledge to clients to ensure compliance with medical, grooming, and preventative needs. Requirements Requirements ·         Previous experience in a call center, customer service role, or sales preferred. ·         Excellent communication and interpersonal skills. ·         Ability to multitask and prioritize in a fast-paced environment. ·         Proficient in using computer systems and databases. ·         Ability to remain calm and composed under pressure. ·         Knowledge of veterinary practices, medical terminology, and/or sales is a plus. Benefits Free In-House Veterinary Services At cost third-party veterinary services and products Paid Vacation and Holidays Health Insurance Dental and Vision Insurance Short-Term and Long-Term Disability Retirement Uniform and Shoe Benefits Compensation and Benefits ·         $1500.00 onboarding signing bonus paid in three installments: ·         $500.00 on 1st paycheck/$500.00 upon completion of training/ $500.00 6 months post-training   ·         $16.00 - $17.00 per hour

Now Hiring Caregivers in Chesterfield, Mo and surrounding areas! Pay starting at $18.00 an hour Monday - Friday 1 weekend a month!! Apply today and join a company that keeps its word. Because here, our promises aren’t just spoken – they're signed.  Are you looking for a rewarding role where you can truly make a difference? Join Phoenix Home Care & Hospice as a Caregiver🧑🏻‍⚕️👩🏻‍⚕️ and provide meaningful support to clients in the comfort of their homes. This role includes: Personal care assistance Household tasks (cleaning, laundry, meal preparation) Running errands 🚗 Offering friendly companionship At Phoenix, our caregivers are the heart❤️ of what we do. You’ll have the opportunity to build strong, one-on-one relationships with your clients and be part of a team that supports you every step of the way. Why Choose Phoenix Weekly direct deposit Paid training Flexible scheduling Competitive pay and recently increased wages Unlimited referral bonuses PTO to balance work and life Multiple health plan options, Medical, Vision, Dental (even for PT employees) Requirements At least 18 years of age Valid driver’s license and reliable vehicle with current auto insurance Ability to lift 50 lbs 🏋🏻‍♀️ Ability to pass a background check and drug test Apply now and work for a company that honors its word – in writing.  We’re committed to New Beginnings—for our clients and our caregivers. Join a team built on compassion, innovation, and Christ-like values of honesty and patience. Start your new journey with Phoenix. Apply today. Requirements Benefits

Title: Residential Coordinator (On-Call) Available Shifts: Days vary; 4pm-12am and 12am-8am Level: Entry Department: Loudoun Homeless Services Center Reports to: Assistant Director of Operations FLSA Status: Non- Exempt Pay Rate: $20.00 Per Hour Location: Leesburg, VA About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)  About the Role The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House. How you will contribute: Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor all calls and inquiries while maintaining confidentiality at all times. Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments Update the daily log by documenting all interactions with clients and any other significant events in the shelter Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress Accompany clients to court and various other appointments to support client goals Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed. Maintain the dignity and confidentiality of all clients during service delivery Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management Conduct assessments and intakes for clients in imminent danger seeking a safe haven. Assist with administration of medication delivery and security Participate in staff meetings and staff trainings as directed by supervisor Ensure compliance with all agency policies and best practices Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.) Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment Other Duties as assigned Requirements Required: A high school diploma or GED 2+ years of experience in human services Ability to build strong working relationships with clients and team members Strong verbal and written communication skills Willingness to work evenings and weekends when needed Preferred: A bachelor’s in human services/ related field Experience working in programs serving victims of domestic violence Experience working in a residential environment Current CPR/ First aid certification Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits Benefits: 401K contributions with a 4% employer match   Two Semi-Annual Team Building Events  We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.    Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.     ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.  Equal Opportunity Employer.  **We are unable to sponsor or take over sponsorship of an employment visa at this time.**  Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. MAJOR DUTIES & RESPONSIBILITIES Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. Work with the client on any information missing pertinent to processing the claim. Sort, organize and create a medical document listing - if required by the client, and in line with specific special handling. Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines. Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. Ensure that the assigned physician has no conflict of interest with the case assignments Client Interaction: Update clients frequently on cases in progress. May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. Ensure proper documentation for specified cases is provided to the client. Requirements COMMUNICATION: Indicate applicable type of communication ✓ External ✓ Internal EDUCATION/CREDENTIALS: An Associate’s Degree preferred. JOB RELEVANT EXPERIENCE: Business experience in a healthcare and/or insurance setting is preferred. JOB RELATED SKILLS/COMPETENCIES: Good communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential. WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. Beginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses. Our Commitment: We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees. Compensation Range: $15.00 - $21.00/hr USD Benefits Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.  ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.