Operations Manager

IS THIS YOU? Passionate about professional and personal excellence Driven by an inner sense of purpose to impact others in the world Pro-active, innovative, and dedicated expert in your own unique area Driven by a collaborative, whatever-it-takes, get-it-done mindset THIS IS US - OUR CORE VALUES: At Caring for Family of Companies, we’re not just creating careers—we’re inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our: NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible. PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core. TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact. FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve. If you’re eager to join a thriving company that values your unique drive and dedication as an Operations Manager, EASY APPLY NOW - and join us in setting a higher standard for in-home senior care! Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk. ROLE HIGHLIGHTS - What to expect as an Operations Manager As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive Client outcomes, industry-compliant operations, Client and community relations, and licensing/survey leadership, and other organizational initiatives of the Company, including but not limited to the following: Quality Control and Positive Client Outcomes Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of all resources, and ensure regional branches are operating at peak performance Identify challenges and propose solutions Create high Client retention rates Ensure any lingering deficiencies are timely rectified Operational Support Ensure operational continuity and stability amidst change Direct and troubleshoot all operational questions and ideas toward centralized communication/questions board Lead weekly office meetings Serve as on site support and guidance for licensing surveys Provide Industry Knowledge Attend industry conferences on behalf of the Company, providing insights and recommendations Compliance and Process Adherence Ensure compliance with company policies as well as comprehensive licensing rules and regulations Review operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as needed Provide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entities Prepare regional branches for Licensing surveys by conducting regular quality enhancement internal evaluations Requirements ROLE QUALIFICATIONS - What we look for: Self Motivated, Go Getter, Pro-Active Mentality Ability to take initiative and work independently Display a results-driven, goal-oriented approach Thrive working in a fast-paced, growth-oriented, deadline-driven team environment Working Not Just Harder ... But Also Smarter Cherish innovation Have a high value for streamlined process and efficiency Possess intuitive. strategic, and organized project management skills Demonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills. Excel at time management, with ability to handle multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks based on importance Uncompromising Character Exuberantly positive approach with no room for excuses A solution-oriented, positive change agent Cultural contribution - You echo the Company's overall goals, mission, and objectives - while also bringing your own positive values to the table. Demonstrated sense of warmth, welcome, and professionalism Commitment to excellence Strong commitment to compliance Penchant for accuracy, attention to detail and organization Next Level Professionalism Experience handling highly confidential and sensitive information. - and/or -knowledge of best practices for handling PHI as governed by HIPAA Mature interpersonal, discretion, and judgment skills Communication Ability to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and relaying updates regularly Excellent written and oral communication and fluency in English Collaboration Proven ability to work both independently and integrally as a part of a team, in a respectful and from a posture of "Let's do this ... together!" Tech Savvy Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook) Proficient with technology, software, and electronic devices EDUCATION AND SPECIALIZED EXPERIENCE REQUIRED: Specialized experience with the following: At least 3-5 years of management level experience in home care operations, in assisted living, nursing home, facility, in home care, disability care, or other senior living industry Prefer multi site experience Educational requirements: Bachelor’s or Master's degree in operations, management, or similar Benefits WELLNESS PORTFOLIO - It's Our Honor to Provide Wraparound Support, Including: TIME TO RECHARGE - Paid Time Off and Paid Holidays ABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for Dependents INVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer Match PROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance Policy HELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7 CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they need CAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coaching VIP TRAINING - A Next-Level, Comprehensive Training and Orientation Week UNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside!