Assistant General Manager (Sbarro/Del Taco/KFC)

1. Leadership & Team Management: Supervise, train, and develop team members to ensure high performance and a positive working environment. Motivate staff to meet sales goals, customer service targets, and food quality standards. Lead by example, providing consistent direction and support to all employees. Delegate daily tasks to ensure the team is functioning efficiently and effectively. Provide on-the-job training, coaching, and feedback to team members to improve job performance. Manage shift scheduling and ensure adequate staffing for peak hours. 2. Customer Service & Satisfaction: Resolve customer complaints or concerns in a professional and prompt manner. Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service. Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met. Ensure fast service and address any delays or bottlenecks during busy periods. 3. Food Safety & Quality Control: Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures. Conduct regular food safety checks to ensure compliance with health and safety regulations. Monitor food preparation areas to maintain cleanliness and hygiene standards. Oversee inventory levels, ordering supplies, and stock rotation to minimize waste. Ensure all food safety and sanitation guidelines are followed. 4. Operational Management: Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance. Help with inventory control, tracking and ordering food, beverages, and supplies. Conduct regular audits to ensure compliance with operational standards and efficiency goals. Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation. Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day. 5. Financial Oversight: Monitor labor costs, food costs, and sales targets to maintain profitability. Assist in managing the restaurant's budget and financial records. Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date. Work with the management team to implement cost control measures to increase profitability. 6. Administrative & Reporting Duties: Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift. Help maintain employee records, including attendance, performance evaluations, and payroll data. Assist with recruiting, interviewing, and hiring new staff members. Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements. Brand-Specific Adjustments: KFC: Focus on managing fried chicken preparation and ensuring quality control in the frying process. Oversee staff involved in cooking and serving chicken, ensuring the correct cooking times and seasonings. Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush). Ensuring compliance with KFC’s proprietary recipes and standards. Sbarro: A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency. Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste. Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours. Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings. Del Taco: Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items. Supervise staff to ensure consistency in burrito and taco assembly, maintaining product standards. Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment. Manage the preparation of salsas, sauces, and fresh ingredients, and ensure they meet the brand’s standards. Emphasis on cross-training staff in both kitchen duties and customer-facing roles to maintain operational efficiency. Skills and Qualifications for Assistant Manager: Experience: Prior experience in the fast-food or quick-service restaurant (QSR) industry, particularly in a supervisory or leadership role, is preferred. Leadership Skills: Ability to lead, motivate, and manage a team effectively. Customer Service Focus: Strong commitment to customer satisfaction and the ability to address concerns or issues effectively. Communication: Excellent verbal communication skills to interact with customers, staff, and management. Organizational Skills: Ability to multitask, manage time effectively, and handle the administrative responsibilities associated with the role. Problem-Solving: Quick decision-making skills, especially during peak times or challenging customer situations. Food Safety Knowledge: Familiarity with food safety regulations and best practices in the kitchen. Financial Acumen: Understanding of how to control costs (labor, food) and ensure profitability. Physical Requirements: Ability to stand for long periods and handle tasks that may require lifting (up to 50 pounds) and bending. Comfortable working in a fast-paced, sometimes high-pressure environment. Ability to manage a team while maintaining a positive and calm demeanor.