Call Center Manager

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Hourly Rate: $33.66 - $47.12 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40. This position is eligible for an annual bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.  May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks.  May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

  Shop and deliver on a flexible schedule AND earn additional income!Be a household hero with Instacart.   FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day.  Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.  As a full-service shopper, you’ll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It’s that simple. What you get as a shopper: Start earning quickly on a flexible schedule* Weekly pay with the option of instant cashout Potential to earn tips Special earnings promotions Basic requirements: 18+ years old (21+ to deliver alcohol) Eligible to work in the United States Consistent access to a vehicle and a recent smartphone  Additional information: Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job. Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law. Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances. Review the Independent Contractor Agreement here  *Subject to availability of batches in your area.  

Florida Window and Door is seeking a dynamic Call Center Director to lead our vibrant team of 70 professionals, including appointment setters, confirmers, and quality assurance staff. This role is crucial for maintaining and enhancing our culture of success and teamwork. As the 19th largest home improvement company in the nation, Florida Window and Door proudly serves the state of Florida with top-quality Impact Windows and Doors. We succeed because we care—about our team and our customers. We're looking for a confident and experienced leader to continue driving the success of our well-established team while guiding our operations to even greater efficiency. Requirements Develop and implement strategic plans to meet company goals in customer service and team performance. Oversee the daily operations of the call center, ensuring efficiency and effectiveness in all processes. Lead, mentor, and inspire a large team, promoting a culture of excellence and continuous improvement. Collaborate with other departments to align strategies and enhance trust and accuracy. Analyze performance metrics and make data-driven decisions to improve customer satisfaction and operational efficiency. Ensure effective use of technology and software tools within the call center to optimize workflow. What We Need: Proven experience as a Call Center Director or similar leadership role in customer service settings. Strong ability to lead and motivate a large team in a performance-based environment. Excellent communication and interpersonal skills, with a knack for critical thinking and problem-solving. Experience in strategic planning and execution. Proficiency in Google Sheets and Excel, with a generally high software IQ. Knowledge of dialer systems and strong skills in training and development. Willingness to relocate to Palm Beach, Florida, if not already residing in the area. Benefits Why Join Us? Competitive salary and benefits package: $85,000 base annual salary with the potential to earn up to $5,000 per month in bonuses, totaling a potential of $145,000 annually. Monday through Friday schedule with weekends as needed. Opportunity to lead a dedicated and skilled team in a reputable company. Vibrant company culture focused on success, teamwork, and continuous learning. Job Type: Full-time Pay: $85,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

  Shop and deliver on a flexible schedule AND earn additional income!Be a household hero with Instacart.   FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day.  Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.  As a full-service shopper, you’ll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It’s that simple. What you get as a shopper: Start earning quickly on a flexible schedule* Weekly pay with the option of instant cashout Potential to earn tips Special earnings promotions Basic requirements: 18+ years old (21+ to deliver alcohol) Eligible to work in the United States Consistent access to a vehicle and a recent smartphone  Additional information: Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job. Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law. Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances. Review the Independent Contractor Agreement here  *Subject to availability of batches in your area.  

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!  The Customer Success Manager serves as the customer advocate responsible for proactively supporting customer relationships for any of their account needs. The Customer Success Manager provides the customer with a single POC to help drive any operational issues to resolution while always striving to improve the customer experience. Scope includes customer support from initial onboarding thru aspects of day to day support post install. May assume ownership for managing issues and critical events through resolution and coordinating root cause analysis to customers and/or leadership. Responsibilities Manage customers’ day-to-day needs to meet expectations and provide best customer experience with timely status updates; always keep the customer informed Act as primary point of escalation assistance for customers Act as liaison between customer and Sinch Voice internal partners e.g., Translations, NOC, Billing; escalating on customer behalf when necessary Schedule, facilitate and conduct customer calls as needed; Provides operational insight and participates in quarterly customer business reviews Maintain close working relationship with sales and product teams to understand customer types and all Sinch Voice products Proactively address customer issues, service and feature requests, growth opportunities, etc. Address product/service inquiries by obtaining information from internal stakeholders and communicating back to customers Research and understand billing disputes/inquiries/updates; work with internal stakeholders in product, sales and billing teams to drive resolution and process applicable credits on identified billing discrepancies Work with the Client Services Analyst to monitor assigned customer trunk groups and take required action to maintain appropriate levels of capacity to support known forecasts and acceptable levels of margin. Assist customers with TN inventory and ordering questions/issues; understand rate center coverage and overlays; work with Numbering Admin to obtain new inventory where none is currently available; set customer expectations for ordering timelines Send price updates/rate notification to Inbound customers and update rates accordingly; load new customer rates into legacy systems for MRC/NRC products and work with cross-functional teams to load rates for usage services; enter billing elements in TaSC for new or migrated customers Utilize reporting tools to address basic customer usage questions Work with Client Services Analyst to produce customer specific reporting requests and deliver to customers in a timely manner Provide assistance in fielding porting questions to the Local Number Porting (LNP) team Maintain customer profiles with accurate contact information and perform admin system maintenance and updates as requested; maintain accurate customer escalation list Field tax questions and issues to the internal tax team Educate customer on internal Sinch Voice processes, systems and portals, as well as any changes and upgrades to back office that may impact their business; Conduct customer training as needed Encourage and support customers in utilization of standard engagement procedures and tools, such as the Sinch Voice customer portal and escalation guidelines Participate in strategic planning sessions with internal Sinch Voice stakeholders, provide action plan and follow through on account related issues Focus on retention and identification of potential growth opportunities Perform outbound proactive calls to dedicated customers regarding product/service updates and other Inteliquent initiatives Embrace the Sinch Voice culture and participate in ongoing training, including staff meetings Perform other job-related duties as assigned Requirements Bachelor’s degree with business major or equivalent work experience 3-5 years of experience in Account Management/Customer Support, Telecommunications, Telecom Network or related experience Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word Experience with SalesForce desired Superior Customer Services skills Strong interpersonal skills – ability to engage and work with multiple teams/functions Strong organizational skills with multi-tasking abilities and ability to work well in highly pressured situations Strong technical troubleshooting and problem-solving skills Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position is between $70,000 - 90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 7/31/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.