Strategic Implementation and Process Optimization Manager

Make an Impact: Join VIA to Protect Communities and Build a Better Future At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities.  Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences.  This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA’s Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration. With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges. Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner – a testament to the tangible impact we deliver. As a Client Delivery Lead, you will be instrumental in extending VIA’s track record of success. You will orchestrate the seamless integration and adoption of VIA’s digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities. Requirements In this role, you will: Be a thought partner to C-level executives and senior stakeholders, both internally and externally: Collaborate with VIA’s client delivery team to provide exceptional support to all our valued customers Lead with curiosity, using a consultative approach to understand customer needs and define solutions Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs Anticipate future customer needs and provide strategic guidance on requirements for long term adoption Champion VIA’s solutions and lead long-term product success: Understand market and technology advancements and communicate VIA’s unique  advantages throughout VIA’s customer engagements Identify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities  Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards  Propagate customer feedback across relevant VIA technical teams and help ideate future solutions Be a creative problem solver and model for excellence: Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and roadmapping) Serve as the go-to person for follow-up actions with customers, such as outlining  deliverables, prioritizing initiatives, and running and coordinating meetings  Identify future opportunities for team productivity and customer service improvements Challenge the assumptions of internal teams to expedite and simplify solutions for customers What you will bring to this role: Three+ years of experience in a customer facing role in technology consulting or other related fields preferred  Ability to liaise with multiple senior stakeholders across both technical and commercial business functions A consistent track record of excellent client service and ‘on time’ delivery managing projects with multiple processes and deliverables Ability to work in a fast-paced environment where innovation is continuous Capacity to travel up to 25% to customer meetings as required Flexibility to work across different time zones to foster relationships with international customers Eligibility to obtain a U.S. Security Clearance (SECRET Level) What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are: Self-motivated and passionate about leaving everything you touch better than how you found it  A firm believer that people should love what they do, and as a result, are eager to build a culture that enables people to do their best work.  A creative problem solver who respectfully challenges the status quo in the pursuit of excellence A person who leads discussions with curiosity and values diverse perspectives  Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills  A strong team player who thrives in collaborative environments and celebrates the success of others Benefits What can VIA do for you? VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks: A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family 20 vacation days annually, Summer Fridays, and an extended holiday period in December Paid parental leave, supporting new parents and families A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices (and more to come!) designed for collaboration and stocked with everything you could need Opportunities to work from eligible locations for up to 2 months per year Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs Transit benefits to support commuting costs In-person events to foster team bonding and collaboration across different teams Read more about our perks and benefits here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a self-motivated, process-driven Shop Manager to oversee daily operations in our shop, ensuring efficiency, safety, and productivity. Responsibilities: * Manage and maintain small engines, tools, fleet vehicles, and small equipment (generators, power washers, skid steers, forklifts, etc.) * Oversee day-to-day shop operations, personnel, and workflow * Track and schedule repairs, maintenance, and inspections * Supervise shop technicians and leads, providing direction and support * Maintain shop organization, safety, and inventory levels * Coordinate with the field team and management on equipment needs * Ensure proper upkeep of tools, equipment, and facilities * Manage vendor relationships and repairs * Address and resolve service-related issues quickly and effectively Qualifications: * Previous experience with small engines and/or fleet vehicle maintenance. * Experience with basic vehicle maintenance – oil changes, brake replacement, fluid monitoring, hose and belt maintenance, etc. * Strong organizational, leadership, and problem-solving skills * Ability to work independently and manage time efficiently * Reliable, proactive, and motivated to take initiative Requirements: * Process-oriented approach with a focus on operational efficiency * Technical knowledge of shop tools, equipment, and maintenance practices * Open to feedback and committed to continuous improvement What We Offer: * Competitive pay * Supportive team environment * Opportunities to grow with a stable, established company This role will include 30, 60 and 90-day performance reviews Email: vamshika@orcconcretesolutions.com

As a Senior Consultant – Energy & Infrastructure, you will be a part of a growing team working in a fast-paced environment to help clients solve complex issues and deliver exceptional results. You are a self-driven management consultant who excels at guiding organizations to accomplish their strategic objectives through execution excellence. You have the proven ability to execute transformation programs of moderate complexity, structure to solve ambiguous problems, and build long term relationships with clients. Our consultants thrive when they can roll up their sleeves and dig in to understand our client’s vision and objectives, develop a roadmap, and follow through on the execution to achieve a desired outcome.  This role will primarily work with our energy and infrastructure clients across a portfolio of major generation, transmission, and distribution capital projects. The Senior Consultant – Energy & Infrastructure should have the ability to assume the responsibilities of project management for projects of moderate complexity while at the same time being a part of and leading a team.    Responsibilities include:  Gains a deep understanding of the business, industry, and relevant problems to deliver solutions.  Sets strategies related to project pre-execution and execution activities.  Develops and implements governance & operating models.  Implements risk management frameworks and mitigation plans.  Designs and implements effective cost & schedule management strategies.  Supports the creation and execution of effective sourcing strategies.  Plan and direct work activities for self and project team members, including stakeholder management, budget tracking, and vendor management.  Conducts RFP analysis and contract management.  Maintains a pulse on major market and regulatory trends.  Proficient at diagnosing client problems and proposing solutions.   Identify and define KPIs, scorecard reporting & dashboards to achieve a target ROI.  Accountable for driving and facilitating the expansion of client accounts.  Proactively cultivate and expand your professional network.      Qualifications:   5+ years of project/program management experience with proven success managing large transformations using various methodologies (Agile, Waterfall, CI/CD, etc.).  3+ years of internal or external consulting experience required.  3+ years of energy industry experience  3+ years of experience working on process improvement projects; Lean Six Sigma certification preferred.  Experience leading project team members, managing the client relationship, collaborating with peers, identifying project needs, driving resolution, and holding team members accountable for results.  Strong analytical and quantitative problem-solving skills.  Ability to communicate complex ideas effectively to executives (verbal and written).  Proven ability to work both independently and in a collaborative team environment.  Comfort handling ambiguity and managing multiple assignments.  Successfully contributes to business development activities by assessing the needs of clients and designing innovative solutions to meet those needs.   Track record of successfully fostering client account growth and development.  Proven skills in the identification of client challenges and proposing solutions.  Demonstrated ability to expand professional networks through relationship building and engagement.  Bachelor's Degree or equivalent work experience required. Advanced degree preferred (not required).  #LI-CW1 Benefits The estimated salary range for this role is $110,000-$150,000 annually. This is based on a wide array of factors unique to each candidate, including but not limited to skillset and years and depth of experience. This may differ from location to location. Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance. Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and welfare benefits including medical, dental, vision, life, long and short-term disability, etc. 

We are a family-owned clothing company based in San Rafael in search of an office administrator/ receptionist. This is an ideal opportunity for a polished, articulate, and enthusiastic candidate who enjoys providing excellent customer service in a fast-paced office. We are looking for an engaging individual to act as the face and voice of the company as they greet outside contacts, respond to inquiries (both internal and external), and provide the highest level of customer service to both external guests and internal team members. As a candidate, you should have a professional demeanor and excellent interpersonal skills that will ensure your success in this highly visible role. You’d exhibit a diplomatic savvy and EQ skill set to interact with entrepreneurs, high-profile guests, investors, and vendors alike. Further, you’ll need the ability to prioritize and multi-task while paying close attention to detail. Key Responsibilities: • General administrative duties include but are not limited to mail and package management, meeting rooms, ordering office supplies, facilities, IT and general upkeep. • Order entry and related customer service. • Report regular operational updates. • Manage site emergency action plans, continuously reviewing and revising to ensure effectiveness; respond to emergency situations on-site (when needed) • Good project management skills and the ability to handle tight deadlines and work on simultaneous projects with little direction. • Ability to be on-site 5 days a week • Assist with the accounting team as needed Desired Skills and Experience: • 3 years in office administrative or customer service-oriented operational role • Excellent organizational skills with the ability to calmly juggle competing priorities and manage workflow • Strong interpersonal skills, demonstrated ability to interface with guests, other administrative assistants, and team members of all levels • Ability to motivate and lead self and others to deliver results in a collaborative environment • Strong teamwork and project-related skills, ensuring open communication channels across multiple functions and departments • A high degree of professionalism and ability to maintain confidentiality • Impeccable attention to detail

ABOUT UPCLEAR UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion.  Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore. WHY UPCLEAR? Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities Get on the ground floor of a startup-like company that already has a global reach About The Role As Client Delivery Manager, you will be part of UpClear’s global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based.  You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills.  Responsibilities Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems.  Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans.  Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables   Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear  Establish broad TPx functional expertise across BluePlanner modules and features  Maintain strong customer relationships by understanding their business needs and motivations  Identify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters.  Test software functionality ahead of deployment to clients  Train clients on software usage and best practices  Lead the change management plan including training, communications, and post-go-live support  Full documentation of system configuration for full project handover   Requirements Bachelor’s degree with a minimum 3-6 years of work experience, including Business Analysis and Project management  TPM Software Experience.  Familiarity with leading TPM platforms (e.g., BluePlanner, SAP TPM, CAS, Adesso, Exceedra).  CPG Industry Knowledge.  Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles.  Ability to manage delivery through both Agile sprints and milestone-based approaches.  Strong collaboration and project management skills  Strong stakeholder management and persuasion skills  Ability to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively  Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution  Ability to work with standard oversight and identify ways to contribute “above and beyond” day to day tasks  Ability to take initiative to establish better “Ways of Working” in the organization and serve as an example and mentor to more junior resources  Team player with the willingness to step up when needed  Benefits UpClear employees have access to a range of competitive benefits, including Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision) Retirement Plan with company match (401k, IRA) Commuter Benefits Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays) Paid Maternity leave Paid Parental bonding leave One month paid sabbatical after five continuous years of work at Upclear Salary $115K-$155K The salary range listed is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.

The Drain Doctors is a small Snohomish based, family-owned business with over 20 years’ experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset. We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch role - answering phones, entering customer information, and coordinating and scheduling technicians. The Dispatch center is the central communication link between customers, technicians, and management. The ideal candidate will have extremely strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction. Job Duties: • Answering Phones & Scheduling Service: Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue. • Technician Coordination: Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technician’s likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful. • Customer Communication: Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns. • Record Keeping: Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software. • Emergency Management: Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies. • Liaison: Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations. • Reporting: Understand and help to generate daily and weekly reports for management on key performance indicators and job progress. Desired Skills & Qualifications: • Organizational Skills: Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently. • Communication: Excellent verbal and written communication skills for interacting with customers and technicians. • Software Proficiency: Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred. • Problem-Solving: Ability to calmly and effectively resolve issues, conflicts, and unexpected situations. • Customer Service: A commitment to providing exceptional customer service and building positive relationships. • Mechanical Aptitude: A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available. • High School Diploma or GED required. Job hours are 8am-5pm, Monday through Friday. Job duties will be performed at our new office location in the Clearview area of Snohomish. No remote. Compensation: Salary, DOE. $21+/hr. Health/Vision/Dental, Simple IRA, PTO, Sick Leave. Company Values: We are a Value-based organization. The Drain Doctors is committed to: Transparency, Humility, Integrity, Collaboration and Growth Mindset. HOW TO APPLY: Please reply to this post with letter of interest and resume. www.thedraindoctors.net