AHR 1 - Residential Coordinator (On-Call)

Title: Residential Coordinator (Sat-Sun, 8am-4pm) (shift cannot be changed) Level: Coordinator Department: Fair Ridge Family Shelter  Reports to: Assistant Director of Operations  Pay Rate: $20/hr  Location: Fairfax, VA   FLSA Status: Non-Exempt  About Us:  Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)      About the Role:   The Residential Coordinator provides essential 24-hour awake coverage and supervision of a large Fairfax County emergency shelter for households with minor children. This facility is a 85-unit hotel and provides a total of 344 beds.   The Residential Coordinator acts as the first point of contact for client needs and support.  This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter.  The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.     How you will contribute:    Ensure the safe functioning of the shelter and maintain a safe environment for clients.  Monitor visitor check-in and front desk calls and inquiries  Perform rounds and monitor the outside and inside of the building grounds   Update the daily log by documenting all interactions with clients and any other significant events in the shelter  Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress  Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day  Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice  Evaluate and provide for basic needs of shelter clients while on shift.  Distribute household items, toiletries and other items to clients as needed.   Perform residential cleaning, including light touch-ups and washing shelter linens  Organize and restock household supplies, toiletries, linens, towels, and donations  Perform weekly unit inspections (Was this an expectation with the need to conduct them twice a week?)  Maintain the dignity and confidentiality of all clients during service delivery  Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management  Conduct assessments and intakes for One-Night- Only families seeking shelter after hours.   Accept donations and support volunteer programs and events in the shelter  Participate in staff meetings and staff training as directed   Ensure compliance with all agency policies and best practices   Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements  Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)  Proficiently utilize Microsoft products as a part of day-to-day work requirements.  Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment  Perform other duties deemed necessary to support the program and agency  Requirements Required:   A high school diploma or GED  2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence  Ability to build strong working relationships with clients and team members  Strong verbal and written communication skills  Willingness to work evenings and weekends when needed    Preferred:   A bachelor’s in human services/ related field  1 year of experience in customer service  Experience working in programs serving homeless families  Experience working in a residential environment   Current CPR/ First aid certification     Physical Requirements:   Annual TB Test is required   Ability to sit or stand for long periods  Ability to lift items weighing 10-20 pounds  Benefits Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Under the direction of the Director of Population Health, the Housing Navigator will provide Housing Transition Navigation (HN) services to consumers experiencing homelessness to support obtaining permanent housing reducing utilization of crisis and inpatient health care resources among those receiving services. By providing outreach to engage households referred by Health Care Services Agency (HCSA) to support a transition from homelessness into permanent housing. The Housing Navigator supports the Street Health departments objectives which include, utilizing Housing First principles to help the homeless and formerly homeless households obtain, move into, and keep their homes. This is a full-time benefited position working 40 hours per week, typically Monday through Friday with periodic Saturday hours. Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more. Housing Navigation objectives include: Utilizing Housing First principles to help homeless and formerly homeless households obtain, move into, and keep their homes. Outreaching to and engaging households referred by HCSA to support a transition from homelessness into permanent housing. Providing Housing Transition Navigation (HN) services to consumers experiencing homelessness to support obtaining permanent housing. Reducing utilization of crisis and inpatient health care resources among those receiving services. Capturing real-time data in the Homeless Management Information System (HMIS) including information about enrollment, service needs and provisions, changes in current living situation, and performance outcomes, on all consumers served. Compensation: $25.00 - $27.50 per hour, depending on experience. *As position is grant-funded, employment is subject to the availability of grant funding* TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Conducting a tenant screening and housing assessment that identifies the Household’s preferences and barriers related to successful tenancy. The assessment may include collecting information on the Household’s housing needs and on potential housing transition barriers, as well as identification of housing retention barriers. Developing an individualized housing support plan, including short- and long-term measurable goals, establishes the Household’s approach to meeting the goal, and identifies when other Providers or services, both reimbursed and not reimbursed by Medi-Cal, may be required to meet the goal. Searching for housing and presenting options to clients. Assisting with housing applications and securing required documentation (e.g., Social Security card, birth certificate, prior rental history). Assisting with benefits advocacy, including assistance with obtaining identification and documentation for Supplemental Security Income eligibility and supporting the SSI application process. Identifying and securing available resources to assist with subsidizing rent (such as U.S. Department of Housing and Urban Development’s Housing Choice Voucher Program (Section 8) or state and local assistance programs) and matching available rental subsidy resources to Consumers. Identifying and securing resources to cover expenses, such as security deposit, moving costs, adaptive aids, environmental modifications, moving costs, and other one-time expenses. Ensuring that the living environment is safe and ready for move-in. Communicating and advocating on behalf of the Consumers with landlords. Assisting with arranging for and supporting the details of the move. Identifying, coordinating, securing, or funding non-emergency, non-medical transportation to assist Consumers’ mobility to ensure reasonable accommodations and access to housing options prior to transition and on move-in day. Other duties as assigned. Requirements High School Diploma required. Associate of Arts Degree preferred, but not required. Valid Cardio Pulmonary Resuscitation (CPR) Card required prior to hire. Minimum of 1 year experience providing outreach to chronically homeless individuals preferred. Bilingual in English and Spanish preferred. Experience collaborating with healthcare organizations and providers preferred. Experience with Homeless Management Information System (HMIS) preferred. Lived experience of homelessness valued. Qualifications: Highly dependable, independent, and must have professional demeanor. Good communication and customer relation skills; ability to work well within a team and independently. Proficiency in computer operations; navigational skills. Sound decision-making skills including problem solving. Sensitivity to and understanding of the special needs of unsheltered people facing complex challenges. Able to bring compassion, patience, tenacity, and dedication to the homeless and resident community. Excellent organizational and time management skills with the ability to meet tight timeframes. Strong understanding of the health care and community resources. Ability to learn quickly and retain complex information. Travel to work assignments as assigned by supervisor required. Benefits We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

TRANSPORTER – On Call ($22/hr + Mileage Reimbursement) – Sacramento / Oakland / Lathrop Triad Family Services is hiring On-Call Transporters to drive and supervise visits for foster youth safely. JOB DUTIES: • Drive kids to appointments/visits • Supervise family visits • Complete quick visit notes • Report concerns right away WHAT YOU NEED: • Reliable car + valid CA driver’s license & insurance • Clean driving record • Dependable, professional, flexible PAY & SCHEDULE: • $22/hr (part-time, on-call) • Mileage reimbursement for your personal vehicle Make a difference in the life of a child while earning extra income! Hiring in Sacramento, Oakland, and Lathrop Apply today – send your resume with “Transporter Application” in the subject line.

Salary: $24.04 / hr. non-exempt Location: Los Angeles, CA WHO ARE WE? Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it. As Brilliant Corners has been deemed an Essential Service, Housing Coordinators will be expected to travel throughout Los Angeles County, meet in person with Program Participants, Case Managers/Workers from Partner Agencies as well as Property Managers. Brilliant Corners will provide Personal Protective Equipment (PPE) for all employees providing these essential services. WHAT IS A HOUSING COORDINATOR? Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move-in. The Housing Coordinator will work directly with tenants and ongoing case management to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues. WHAT DO WE LOOK FOR? Duties and Responsibilities Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable. Coordinate program participants' move-ins into scattered-site units, project-based units, and enriched residential facilities. Liaise between program participants and case management services. Work with the Housing Acquisitions team to assist with housing placements and assignments. Ensure program participants' well-being and unit habitability through a regular schedule of unit inspections and wellness checks. Respond to housing and tenant-related emergencies during normal business and after hours. Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable. Educate community members about the housing needs of identified program participants and the importance of supportive housing. Submit and follow up on tenant maintenance requests. Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times. Update multiple data systems with appropriate participant information. Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them. Attend all agency staff meetings and training, as well as departmental meetings and case conferences. Other duties as assigned by the Program Supervisor or Program Manager. Mindsets You're a people person. You enjoy providing great person-centered customer service to a diverse population. You like people and they like you. You are a "details" person. You take pride in your work. To you, getting the details right is essential to a good outcome. Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem-solving ability with a commitment to innovative solutions. You're a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the workaround you. You thrive in a dynamic environment. You're at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude. Requirements Professional Experience One year of work experience in non-profit human services Experience with homeless, veterans, and/or people with health conditions or impairments is a plus Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system is a plus Knowledge, Skills, and Ability Excellent verbal and written communication skills Strong interpersonal skills Willingness to travel all over Los Angeles County and make regular in-person visits in the community Possession of a valid California driver’s license, a clean driving record, and automobile insurance Access to reliable transportation Basic computer knowledge, MS Word and Excel required; PowerPoint preferred Flexibility is required regarding scheduling and prioritizing tasks Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment Core Competencies  Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services  Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties  Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking  Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. CERTIFICATES, LICENSES, REGISTRATIONS A valid, clean CA driver’s license and a personal insured vehicle are required. TRAVEL REQUIREMENTS This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, training, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement Salary range for this position is $24.04 - $29.14 hourly. This position is being offered at $24.04 hourly. Benefits Health Care Plan (Medical, Dental, & Vision)  Retirement Plan (With 5% Match)  Life Insurance (Basic, Voluntary and AD&D)  Paid Time Off (Vacation, Sick & Public Holidays)  Family Leave (Maternity, Paternity)  Short Term & Long-Term Disability  Training & Development  Wellness Resources  Hybrid Work 

Are you looking for a flexible job? Do you value providing one-on-one, person-centered supports to adults who experience disabilities and mental health conditions? If so, UCP Oregon might have the perfect position for you! We’re expanding our Substitute Team and looking to hire several Substitute Caregivers. As a Sub, you’ll empower adults who experience disabilities and mental health conditions to live independent and fulfilling lives! Our customers are supported in various aspects of their lives, which means you’ll have the opportunity to assist with community outings, household chores, medical supports, and personal hygiene. You’ll work with UCP’s diverse customer-base, building genuine and long-lasting relationships! Our dedicated staff provide exceptional care and services making UCP Oregon a very rewarding place to work! You’ll have the opportunity to choose the hours and days you would like to work each week. For example, you may choose to work a 3-hour shift, a 24-hour shift, or anything in between. While a consistent schedule is not always guaranteed, we do have daytime, evening, overnight, and weekend shifts available! This is the perfect opportunity for anyone seeking a position that will accommodate a school schedule, home business, passion project, or simply the need to have a meaningful part-time position with an awesome organization! Our customers live throughout the Portland Metro area and surrounding areas including Oregon City, Milwaukie, and Gresham. Benefits: • $19.17 per hour. • Eligible for overtime pay for hours worked over 40 hours per week. • Flexible work schedule (part-time and full-time hours available). • Holiday pay (double pay for the first 12 hours of any agency holiday shift that you work). • Paid sick leave. • Mileage reimbursement if choosing to drive for UCP. • Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon. Requirements: • No experience required—training will be provided. • High school diploma or GED. • Be able to pass a physical with a lifting test of 50lbs, reference check, and criminal history background check. • Drivers preferred—if choosing to drive for UCP, you must be at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record. • Experience in the mental health field preferred, but not required. To Apply: • It’s easy to apply! Visit http://www.ucpaorwa.org/careers.html and look for the “Caregiver (DSP) – Substitute (On-Call)” job opening. Then answer a few fast questions and send a resume and cover letter. • UCP Oregon is an Equal Opportunity Employer, and actively seeks applicants from diverse backgrounds. UCP considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage BIPOC, LGBTQ+ individuals, and people who experience disabilities to apply. • Find out more about UCP at: http://www.ucpaorwa.org/.