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LevelDesk is an IT Managed Service Provider (MSP) focused on the small and medium business market (SMB). Our offerings include end-user computing, infrastructure, virtualization, network computing, security, and private cloud infrastructure as a service (IaaS). We are seeking a junior to mid-level technician, based in New York City. The technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have excellent customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints, and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. While most calls will be handled remotely, you will be required to handle on-site technical issues as necessary (~20-40% of the time) in and around the five boroughs. Technology Skills we are looking for: • Microsoft server operating systems (2012 to current) • Microsoft workstation operating systems (Windows 7 to current) • Familiarity with Mac and Linux • Active directory administration • Exchange administration • Asterisk-based VoIP service • Proxmox, Azure, AWS • Microsoft Office (Windows/Mac) • Microsoft 365 and related services • Networking technologies (Ethernet, TCP/IP, VPN, 802.11, VLANs) • Mobile technologies (iOS, Android) • Backup and Antivirus strategies • Meraki networking • Ubiquiti networking Must have all of the soft skills below: • Personable • Able to explain complex topics in a simple and understandable manner • Excellent writing skills • Ambitious • Curious about science and technology • Genial and patient Benefits: • Compensation - $50,000 to $75,000 DOE • Home office set up, including laptop • Continuing education stipend available Must have a valid driver’s license, as well as authorization to work in the US. Please submit a resume and cover letter to resumes@leveldesk.com. In your cover letter, briefly explain who your favorite superhero is and why. LevelDesk is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. LevelDesk is a 100% remote company and will continue to be digital-first.

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development. We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements. Must be willing to work 12pm - 8pm EST 2 days per week. Your Day to Day Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance Provide guidance on installations and preventative maintenance to improve the customer experience Lead troubleshooting efforts for machines via phone and email (training will be provided) Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams. Help partners with contract questions and overall system usage analysis Initiate RMAs for parts that will be processed by our Quality Engineers Be the voice of the customer to deliver upon our brand promise on customer service Answer warranty questions and provide guidance on next steps Schedule proactive and reactive service calls around the country Identify areas of opportunity for our customers. Some examples may include Flavor changes Proper maintenance tips to prevent future issues Better service processes New product additions Competitive presence Requirements Ability to learn and understand hardware and software systems in order to troubleshoot effectively Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements Ensure Bevi's customers receive industry defining technical support Great attitude and willingness to go above and beyond for an exceptional customer experience Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput Move with urgency to solve problems for our customers Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus College degree preferred Benefits Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer 401(k) with company match Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc  Generous fully paid parental leave for both birth parents and non-birth parents Fully employer paid disability and life insurances Wellness and fitness reimbursements Monthly stipends for cell phone use and commuting costs Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terracycling, too Happy hours, team-building events, bagel breakfasts, Hero awards - and more.

Position Announcement Job Title: IT Help Desk Intern Department: Information & Technology Mission: Helping Our Citizens and Community to Thrive Values: Care and love for each other, education, honesty, humor, and respect. If you're eager to learn hands-on IT support, from troubleshooting devices to managing inventories, assisting staff, and staying current with tech trends, then this is the internship for you! CVTC Offers: A welcoming and inclusive workplace that prioritizes each staff members’ professional development, health, and overall well-being. This is a full-time, 36 hours per week position, competitive pay, free training and educational opportunities, that includes learning the Ahtna language and culture. Our environment is family-friendly, with cultural and wellness activities and opportunities for fun! Who We Are Seeking: The IT Help Desk Intern will be trained to monitor and troubleshoot PCs, laptops, and mobile devices using remote tools; manage equipment purchases and inventories; and ensure data security. They will learn to decommission devices, monitor system emails, and document procedures and asset changes in the organization’s wiki. The intern will maintain IT storage areas, assist staff with daily tech support, and deliver excellent customer service aligned with IT policies and best practices. They will also coordinate with vendors, support external consultants, and stay current on IT trends, security risks, and best practices through ongoing professional development. Qualifications, Education & Experience: • GED or Highschool Diploma • Exposure to IT coursework or IT Help Desk work experience is a plus • Basic computer and Windows OS knowledge a plus • IT certifications a plus (offered in training) • Strong interpersonal and teamwork skills • Able to explain technical issues to all audiences • Effective time management and deadline-driven • Strong analytical and problem-solving skills • Follows procedures and escalates issues appropriately • Thrives in fast-paced, high-pressure environments • Excellent verbal, written, and organizational skills • Detail-oriented and security-conscious • Quick learner of IT systems and tools through training or self-study Certificates and Licenses: A valid Alaska Driver’s license and the ability to be insured on CVTC’s vehicle insurance policy is a requirement of this position. Pre-Employment Drug Screening and Background Check: This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment. Hiring Preferences: As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences. Visit www.chickaloon-nsn.gov/employ and select the job link to apply. Open until filled. Contact Human Resources at (907) 761-3919 or cvemployment@chickaloon-nsn.gov with any questions.

Part time - 20 hours biweekly | Mornings Provide first-level IT support for both hardware and software issues to staff across various departments. Troubleshoot and resolve technical problems, ensuring minimal disruption to operations. Set up and configure new workstations, laptops, and peripherals for employees. Maintain an inventory of IT equipment and assist with procurement as needed. Manage user accounts, permissions, and access rights within the company's systems. Collaborate with other IT team members on system upgrades, migrations, and implementations. Document technical processes and maintain a knowledge base for common issues and resolutions. Train end-users on new technologies and provide ongoing support. Assist in maintaining cybersecurity measures and best practices for data protection. Support and maintain functional control of the company's enterprise resource planning (ERP) systems. Report system updates, incidents, and improvements to the IT Manager Requirements 2+ years of experience in IT support or a similar role. Strong knowledge of Windows and Mac operating systems, as well as common software applications. Experience with networking concepts and troubleshooting. Ability to communicate technical information clearly and effectively, both verbally and in writing. Strong problem-solving skills and customer service orientation. Familiarity with ERP systems is a plus.

POSITION SUMMARY: The Database Technician supports Tribal participation in major infrastructure projects by overseeing database management, project coordination, and financial tracking under the supervision of the Project Manager. This role ensures accurate data integration for regulatory compliance, environmental review, and engineering assessments while maintaining financial records, procurement oversight, and logistical support. DUTIES AND RESPONSIBILITIES: The successful candidate will: • Maintain GIS databases, environmental records, and regulatory documentation while ensuring the accuracy, security, and accessibility of project-related data. • Provide administrative support for final presentations and compiling and submitting reports to federal, state, and Tribal partners. • Track cultural resource impact assessments to support preservation efforts. • Work alongside the Project Manager to ensure alignment between field operations and administrative workflows. • Coordinate daily database operations with the Tribal Civil Engineer and Natural Resources Department Director. • Provide logistical support to engineering review teams, environmental monitors, and cultural resource specialists. • Assist in processing timesheets, staffing requests, and equipment mobilization as part of the Tribal team’s participation in the project. • Monitor funding allocations, ensuring Tribal participation remains cost-effective and compliant. • Prepare financial summaries and expenditure reports for leadership review. • Assist with grant administration, procurement approvals, and budget forecasting for preconstruction and construction phases. • Maintain contract agreements and financial records aligned with DOT & PF and Tribal financial requirements. • Ensure all regulatory filings, permits, and compliance documentation are properly maintained. • Assist Tribal Civil Engineer and Project Manager in reviewing engineering plans, geotechnical data, and cultural resource findings. • Contribute to weekly and bi-weekly Tribal team meetings, assisting in progress tracking and interagency coordination. JOB SPECIFICATIONS: • Ability to collect data, establish facts, define problems, and draw valid conclusions. • Provide outstanding customer service to external and internal customers. • Demonstrated proficiency with Microsoft Project, Primavera P6, GIS-based data processing, and cloud database systems for regulatory documentation. • Strong knowledge of budget forecasting, grant administration, and procurement tracking for large scale infrastructure projects. • Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities. • Excellent verbal and written communication skills. • Strong technical and organizational skills. • Demonstrated ability to manage multiple projects, priorities, and relationships. • Ability to work independently and interdependently in a positive and productive manner. • Ability to make decisions and exercise good judgement. • Ability to work outdoors in various weather conditions. • Maintain confidentiality and securing sensitive information. • Willingness to learn new skills and be a team player. MINIMUM REQUIREMENTS: • Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field. • Five (5) + years of experience in database management, project oversight, and financial tracking; Or any equivalent combination of experience and training which provides the required knowledge, skill, and abilities. • Ability to manage high-volume data processing and secure documentation protocols. • Must have a valid driver’s license and good driving record. • Clean state and federal background check. CONDITIONS OF EMPLOYMENT: • Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs. • Adequate understanding of all Microsoft Office Applications. • Capable of basic maintenance for general office equipment and multi-line phone systems. • Must pass a criminal background check and be free of barrier crimes. • Clean driving record. • Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1. ADDITIONAL INFORMATION: NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by Knik Tribe Native Preference Policy 6.120, Knik Tribe maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household member of Native families, which includes foster or traditionally adopted Native children. DETAILS OF EMPLOYMENT: • Location : 1800 N Laurel Dr, Palmer, AK 99645 and project site • Supervisor: Project Manager • Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), three-year position. • Salary: $31.41 per hour. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions. To Apply: Submit Resume to: Human Resources at hr@kniktribe.org For more information or to download the job description visit www.kniktribe.org/careers

Tiger Analytics is advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. Tiger Analytics team is looking for a strategic-minded technology leader with a strong track record of identifying gaps, defining roadmaps, and seeing solutions through from ideation to fruition. This role will provide technical solution to multiple engineering and operation teams, develop platform architecture blueprints, guide the development of junior engineers into individual-contributor leaders, and bridge the gaps between platform teams with application and central architecture teams. The ideal candidate will have demonstrated experience in software engineering, architecture, and large-scale delivery in a fast-paced, agile environment. Requirements The Azure Databricks Administrator will be responsible for providing technical expertise in deploying applications on Azure Databricks platform. The Databricks Administrator must be self-motivated and apply knowledge of Azure to drive solutions, support the development team, and create documentation to support and describe technical solutions. Primary Skill : Azure Databricks Admin & Application Memory Management Handle Scheduling queues & Messages Performance Management Supervise Clusters Health check Regular Back up & recovery Node Commissioning & Decommissioning Hive connections, Kafka, Spark, Map Reduce, Tez Secondary Skills – Azure HDInsight, Databricks, Storage, accounts, Storage explorer, Key vaults User Group Administration, Privilege Checks Code Deployment to Production Server Log Analysis Scheduled Report Monitoring & Back up Monitoring Benefits Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, challenging, and entrepreneurial environment, with a high degree of individual responsibility.