$20-25/hour
465 E 34th St, Brooklyn, NY 11203, USA
Brooklyn Low Voltage Supply is a national wholesale distributor of technology products serving professional installation companies. We are committed to delivering top-quality solutions and timely technical support. As we continue to grow, we are seeking a skilled and motivated Tech Support Agent (Tier II) to join our expanding team. Position Summary: This role is ideal for a technically proficient individual who enjoys problem-solving, customer interaction, and staying current with the latest in low-voltage technology. The position offers significant growth potential for the right candidate. Key Responsibilities: Provide technical support for CCTV systems, intercoms, door phones, access control systems, and alarm panels via phone, email, Zendesk, and remote tools (e.g., TeamViewer) Troubleshoot hardware and software issues for clients, both remotely and occasionally in person Diagnose and test defective or malfunctioning hardware Document all technical support interactions, resolutions, and best practices in internal systems Collaborate with internal teams to escalate and resolve complex technical problems Required Qualifications: Technical background with previous experience or education in IT, electronics, or security systems Strong troubleshooting and diagnostic abilities Ability to learn and adapt to new technologies quickly Excellent organizational skills and attention to detail for documentation Preferred Skills: Familiarity with Microsoft Office for internal communications and reporting Knowledge of computer and IP networking fundamentals Experience with IP camera systems Zendesk or other ticketing system experience Programming experience is a plus (especially scripting for system integration or automation) Training: In-house training is available for qualified candidates who may require additional skill development.