IT Support Technician / Junior System Administrator

Junior System Administrator / IT Support Technician Utilities One is looking for a reliable and hands-on Junior System Administrator / IT Support Technician to maintain and support the basic IT infrastructure and end-user equipment in our New Jersey office. The role involves hardware maintenance, basic network troubleshooting, software installations, device logistics, and remote support coordination with the central IT/security teams. This is an on-site position. Key Responsibilities Hardware Maintenance & Support Basic maintenance of company laptops and desktops (replacing RAM, SSDs, thermal paste, etc.) Reinstallation and configuration of operating systems (primarily Windows) Formatting and partitioning drives properly based on internal standards Diagnosing and repairing basic hardware/software issues Preparing and configuring laptops/desktops for employee use  Network Support (Basic) Restarting and basic maintenance of office networking equipment (routers, switches, Wi-Fi access points) Reporting and escalating major connectivity issues to the central IT department Mobile Devices & Tablets Basic setup and configuration of company smartphones and iPads Assisting with email, VPN, or app configuration on mobile devices Managing inventory and assignment of mobile devices Device Logistics & Inventory Managing inventory of all IT equipment assigned to employees Preparing, shipping, and tracking laptops/desktops for remote/hybrid staff Keeping records of equipment issued, returned, replaced, or under repair Ensuring returned equipment is wiped and properly reset  Employee Support Daily assistance with IT-related issues (passwords, app access, printing, etc.) Remote support via AnyDesk/TeamViewer when necessary Acting as local hands for the main IT/Security team when remote execution isn't possible Escalating more complex issues to higher-level IT staff when needed Requirements Basic knowledge of Windows operating systems installation and configuration Experience with computer hardware: RAM/SSD upgrades, thermal paste replacement, internal cleaning Understanding of local network basics (DHCP, IP addressing, restarting routers/switches) Familiarity with remote support tools and general IT troubleshooting methods Ability to keep organized logs of issued/returned devices and hardware status Ability to follow procedures provided by the central IT/security teams Nice to Have (Optional) Basic scripting or PowerShell knowledge Experience using device inventory or asset management tools Basic understanding of cybersecurity hygiene (password practices, device encryption, etc.) Experience with MacBooks is a plus Personal Qualities Responsible and proactive Well-organized and detail-oriented Capable of working independently and taking initiative Good communication skills and customer-oriented mindset Benefits Competitive salary package Being part of an international, dynamic work environment Health Insurance Paid Time Off 401(k) Whole Life Insurance