Passport Online - Customer Service (Pacoima)

Tech Support Specialist We invite you to join our team as a Tech Support Specialist in the merchant services space. This career opportunity will have a Monday-Friday schedule and is located at our office in Studio City. The scheduled hours for this position are 12:30 pm - 9:00 pm, after an initial training period of 2 - 4 weeks. The training period hours are 9:30 am - 6:00 pm. We are looking to hire a full-time employee, someone who is coachable, eager to learn and assist others, and will be with our company for the long term. We are looking for someone ambitious, friendly, optimistic, and always eager to learn and help. IDEAL CANDIDATE: Be an independent self-starter with the ability to prioritize and self-manage Be detail-oriented Be able to offer an excellent customer service experience Have an upbeat optimistic attitude Have reliable transportation to and from work Work great in a team environment Have excellent communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical support to clients by troubleshooting and resolving hardware and software issues. Create and maintain detailed logs of support requests and resolutions. Assist clients with setting up and configuring hardware and software systems. Respond to client inquiries via phone, email, or in person in a timely and professional manner. Collaborate with other team members to ensure technical issues are resolved efficiently. Document technical procedures and user guides for clients. Perform routine maintenance and updates on client systems. Install and configure new technology for clients, including hardware, operating systems, and software. Provide training to clients on new systems and technologies. Stay updated with the latest technology trends and advancements in the industry. Assist with special projects that require technical expertise. Ensure data security and privacy protocols are followed. REQUIREMENTS: Proven experience as a Technical Support Specialist or similar role Strong knowledge of computer hardware, software, and operating systems Excellent problem-solving skills and ability to troubleshoot technical issues Familiarity with remote desktop applications and help desk software Excellent knowledge of MS Office (Word, Excel, etc.) Basic understanding of networking and database management Good command of English both oral and written and customer service skills Great attention to detail High school degree PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.

Job Title: Data Center Technician I  Location: Florence, KY 41042 Duration: 9 Months    Experience: 2 years Job Type: Contract     Work Type: Onsite     Job Description:  •             As an Client Data Center Technician, you test and repair data center components using a variety of testing rigs and jigs and record test results in a (WMS) Warehouse Management System. •             You will receive parts, maintain inventory, and check-out parts as needed. •             You will be lifting materials and products as you will be loading and unloading shipments and transporting parts between different locations. •             You have basic to intermediate system administration skills and will follow well defined workflows or SOP’s needed to properly test components. •             You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. •             You understand all aspects of the equipment you support. •             You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Story Behind the Need – Business Group & Key Projects   Reason for Request:  •             New Temporary Worker  •             Increased testing and refurbishment on Annapurna cards to remediate thermal events impacting customers.  •             These resources will be receiving and shipping viable components sent from data centers as well as testing and refurbishing these components.  Can you give me a little detail about your team culture?  •             Standup 3 days/week  •             Very engaged  •             Tech workers  •             Positive communication  •             Cutting edge tech Typical Day in the Role: •             Daily Schedule:  •             We will require 15 on first shift 08:00 to 16:30 and 15 on second shift 17:00 to 01:30 Interaction with team/Day to Day:  •             Working with other tech staff  •             Daily direction on task, scope of work etc.  •             Training for 2 days  Extension?  •             Yes  Conversion?  •             Yes Compelling Story & Candidate Value Proposition   Role interesting:  •             Will be working with cutting edge tech  •             Reusing parts (sustainability fulfilling) Candidate Requirements   REQUIRED SKILLS  •             Detailed oriented  •             Check for defects before sending back to data center  •             Experience with IT/computer components a plus  •             Multiple screening (high security)  Years of Experience:  •             Interest in hardware components   Top 3 must-have hard skills •             Detailed oriented  •             Stay on task  •             Focus on quality  

We are a fast-growing technology integration company specializing in smart homes and commercial automation. We are looking for a motivated Technician to join our team. Main tasks include installing wiring, smart devices, and low-voltage systems (audio, video, networking, automation, and access control). Experience with wiring and power tools is required. If you are proactive, responsible, and passionate about technology, this is the place for you. Spanish speakers are welcome. English is important. Having a car is mandatory.

Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office. Duties/Responsibilities Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services. Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved. Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems. Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training. Identify and report both software bugs and customer suggestions. Additional Responsibilities Build servers that customers have ordered and install required software. Cycle new cameras through the lab for testing. Install network switches and run cables. Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events. Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided). Requirements Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively. Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution. Networking background. Experience with Linux OR Windows system administration. Ability to build and troubleshoot servers. Customer support experience with over the phone and face to face communication. Debugging, troubleshooting skills are required. Strong problem solving skills are essential. Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired. Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus. Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures. All associates will perform duties as requested by management. Education Minimum of two-year degree in IT, CS, EE, or equivalent. Bonus Experience Helpdesk experience. Cloud or hosted infrastructure experience. Ability to write scripts for automation. Experience with RESTful Web APIs. Benefits Industry competitive salaries based on experience. Generous PTO and Work From Home Policy. Health, Vision, Dental, and Life insurance policies. Flexible Spending Account and Health Saving Account. 401K with company match. IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Computer Production Technician Location: Vista, California (On-site, US Site Team) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our US site, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a Computer Production Technician to join our US site team. This role is primarily focused on assembling, testing, and shipping Protectli products while supporting day-to-day operations. While production is the main responsibility, candidates with customer service, technical support, or sales experience may have opportunities to assist with customer inquiries or troubleshooting as business needs arise. Protectli values team members who bring a variety of skills and interests, and growth opportunities are available based on performance and fit. This role reports directly to the US Site Operations Manager or Production Technician Lead. Key Responsibilities Assemble, test, and troubleshoot Protectli computers and network appliances. Follow established procedures for production, shipping, and returns. Maintain accurate records of builds, shipments, and inventory transactions. Ensure quality control and escalate issues when needed. Support cross-functional site operations, adapting to changing priorities. Contribute to a clean, safe, and organized work environment. Participate in problem-solving and suggest improvements to processes. Support customer inquiries (sales or support) as needed, with training provided. Adapt to shifting priorities while maintaining high quality standards. Requirements Strong attention to detail; ability to follow procedural steps precisely. Basic knowledge of computer hardware (RAM, CPU, storage, networking, etc.). Basic computer skills (Google Workspace, MS Office, or similar). Strong communication and teamwork abilities. Detail-oriented, adaptable, and willing to learn new skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the United States. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in electronics assembly, production, or logistics. Experience in customer service, sales, or technical support. Ability to explain technical concepts in simple terms. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $25 per hour. Growth potential within the US site team (e.g., lead, combined roles, or specialized functions depending on fit and company needs). Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? As a Production Technician, you’ll gain hands-on experience with computer hardware while also having the chance to develop customer-facing skills. Whether your strengths are technical, organizational, or interpersonal, Protectli offers opportunities to grow with a company that values initiative and versatility.

EPIC Early Learning is seeking a passionate and experienced Information Technology Manager to join our team. As a private, nonprofit organization, EPIC has been providing early childhood educational services to children and families in Central Washington for over 45 years. Our mission is to empower children to reach their full potential through nurturing relationships, engaging experiences, and high-quality education. The Information Technology (IT) Manager provides on-site and remote technical support to Head Start and Early Head Start program locations. This position is responsible for assisting staff with basic IT troubleshooting, including hardware and software support, email and account access, and connectivity issues. The IT Manager ensures that technology systems are operational and accessible, supporting the daily functions of early learning programs and administrative teams. This role helps maintain secure, efficient, and user-friendly technology services that align with Head Start performance standards and agency policies and procedures. Responsibilities Provide timely and technical support to staff across Head Start and Early Head Start sites, including troubleshooting hardware, software, printers and connectivity issues. Collaborate with program staff to ensure technology supports compliance with Head Start Performance Standards and program operations. Assist with setup, maintenance, and inventory of computers, tablets, cell phones, and other technology used in classrooms and administrative offices. Ensure I/T is setup & functioning for Head Start Policy Council meetings, Board meetings and special events as requested. Support staff in utilizing specific web-based software by providing hands-on training, answering field questions by phone or e-mail and assisting in developing/updating training manuals. Research, purchase, install and clean all I/T equipment for all Head Start locations. Add, delete and troubleshoot staff email accounts Be the first point of contact to trouble shoot I/T issues, including software, computers, log-ins, printers and Wi-Fi to bring about timely resolution from start to finish.  Document support requests, track recurring issues, and communicate with administrators to improve system functionality and user experience. Be the contact person to organize and schedule with outside contractor(s) for servers, access points, and POE switch issues.  Communicate and provide status updates to management.  Ensure malware/anti-virus software is installed properly and updated regularly. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.  Maintain phone systems including setup, general maintenance, and upgrades as appropriate to skill level. Maintain confidentiality of all agency data, passwords and LAN address numbers. Report policy violations and/or unprofessional behavior to supervisor in a timely manner in accordance with EPIC’s policies/procedures and with WACs. Be committed to characterizing a culture of safety within our centers, playgrounds, buses and anywhere that children may be present. Be familiar with and encourage EPICs culture of “Speak up, Speak out”. Requirements  Hs/GED required / Bachelor's degree in IT, Computer Science or related field preferred IT experience, computer expertise in the following programs: Microsoft Word, Microsoft Excel, and Microsoft Publisher. Experience with cybersecurity tools and best practices Skilled in managing system backups, disaster recovery, and data security compliance Must be organized, able to manage time effectively, and provide “service-oriented” technical support. Strong project management and organizational skills Strong communication skills, attention to detail and the ability to integrate positively and effectively with other team members, coworkers, vendors, clients, and the general public. Ability to travel to various locations if needed Must be self-directed and able to work with a minimal amount of direction. Valid Washington State Driver’s license, own transportation and required auto insurance.  Pay Level: $78,000 - 82,000 Salary (Exempt) Position Closes: August 4th, 2025 Benefits ·         Medical/Dental/ Vision Plans ·         Sick Leave (5 hours per payroll) ·         Annual Leave (4 hours per payroll) ·         11 Paid Holidays ·         Employee Assistance Program ·         Basic Life Insurance ·         403 B (Employer match after 1 year or 1,000 hours) ·         As an employee of an Early Learning Non-Profit organization, you may be eligible for student loan forgiveness and childcare subsidy benefits. Additional information will be provided upon hire.