Browse
···
Log in / Register

IT Support Staff

$27/hour

Hope House, Inc.

Albany, NY, USA

Favourites
Share

Description

If you are looking for a challenging and rewarding career, Hope House is the place for you! If you are seeking a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people, we want YOU! Hope House is a substance abuse treatment provider who strives to save lives, recover hope and restore families to those suffering from Substance Abuse Disorder. We are committed to making sure that all staff members feel like they make a difference and are a part of our team! Hope House Inc. has a reputation as one of the top employers in the Greater Capital Region of New York. Shift: This is a Full-Time position. (In-person position - no remote or hybrid work) Position Reports to: Associate Director of Operations & Facilities Job Status: Non-Exempt/Hourly Compensation: up to $27.261 per hour Essential Duties/Responsibilities: Provides technical support to end-users in a timely and professional manner, including diagnosing and resolving hardware and software issues. Install and configure computer software and hardware. Troubleshoot and resolve network connectivity issues, including working with internet service providers and telecommunications vendors. Maintains and updates company website as needed. Develop and maintain documentation for hardware and software configurations, procedures, and user guides. Provide training and support to end-users on software applications and computer usage. Administer and maintain network and application end user accounts, permissions, and access rights. Maintains client confidentiality as per 42 C.F.R. Part 2 and 45 C.F.R. Parts 160 &164 (HIPAA). Adheres to the CASAC Canon of Ethical Principles and the Justice Center Code of Conduct. Participates in mandatory training as scheduled. Stay current with industry trends and advancements in technology. Other duties as assigned. Requirements Education and Training: Degree in Computer Science, Information Technology, or related field preferred. 3+ years of experience in IT support or related field preferred. Valid Driver's License and Reliable Transportation to travel to various Hope House programs throughout Albany and Troy. Excellent problem-solving and troubleshooting skills. Excellent communication and customer service skills. Strong technical knowledge of computer hardware, software, and networking. Ability to work independently and in a team environment. Ability to prioritize and manage multiple tasks simultaneously. Physical Demands: This position may require lifting and carrying up to 50 pounds, as well as extended periods of sitting, standing, and working at a computer. Benefits 11 paid holidays per calendar year Vacation, Personal, and Sick Time (up to 200 hours per year to start) Medical, Dental, & Vision Insurance Flexible Savings Account & Health Savings Account depending on medical plan AFLAC Supplemental Benefits Benefit Buyout option if coverage is waived Voluntary Short-Term Disability & Life Insurance Company paid Life Insurance Policy at two times annual salary Company funded Retirement Plan 401k option to further save for retirement Tuition Reimbursement Program Partnership with Maria College – 40% discount on the CASAC program and various bachelor degree programs for employees, spouses, domestic partners, and dependents Assistance with CASAC and/or Licensing Applications/Exam EAP Program for you and your family Legal/ID Shield Insurance

Source:  workable View original post

Location
Albany, NY, USA
Show map

workable

You may also like

Workable
IT Help Desk Technician
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀
Orlando, FL, USA
$48,000-65,000/year
Workable
Application Support Specialist
Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in. The Synergex Application Support Team is looking for an Application Support Specialist. As an Application Support Specialist, you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes. Job Description: The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs). Requirements Essential Duties and Responsibilities Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email. Identify, research and resolve application and technical issues related to supported applications. Identify and escalate cases requiring a higher level of support Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs. Perform quality assurance (QA) on documented bugs and new functionality. Learn new applications and business domains to expand professional knowledge Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints. Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment. Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders Participate in a rotating after-hours support schedule, including nights and weekends. Infrequent travel may be required when providing onsite support of software. Job Requirements Must haves: High school diploma, GED, or equivalent. 1 to 3 years' experience with Application/Customer Support. Knowledge and experience with basic computer functions and systems (Windows). Knowledge and experience with Microsoft Excel and Word applications. General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms. Excellent communication skills, both verbal and written; strong interpersonal skills. Ability to understand application issues and articulate industry operational/technical solutions. Strong prioritization skills. Exceptional customer service skills. Nice to haves: Experience in end-user support in a help desk environment. Software application installation experience. Familiarity with one or more general purpose programming languages including but not limited to: Synergy. Job Essential Functions Work Location In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday. Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials. Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information. Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment. Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies. Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   The base salary hiring range for this position is $45,000 - $60,000 Benefits What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. We have: Loyal, enthusiastic customers who appreciate our role as their technology partner. A stable, profitable, long-standing business with a culture that values work-life balance. A variety of fun opportunities to connect with your coworkers both virtually and in-person. Access to employer-sponsored wellness programs. A comprehensive benefits package including:  Comprehensive health plan that includes medical, dental, and vision insurance.  Employer-paid long-term care, life, and AD&D coverage.   13 paid holidays.  Generous time off with the ability for PTO to roll over year-to-year.
Gold River, CA 95670, USA
$45,000/year
Workable
Data Center Operations Technician II Temp - Night Shift (SV1) (1736)
About Coresite At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Data Center Technician II Role: The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments. We are currently hiring for the Night Shift, Saturday - Wednesday 11:00pm-7:30am A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction.  Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.  A Tier 2 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service. A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.  Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV. Duties: Manage building service requests through resolution. Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management Remote Hands Management Work Order Completion Process Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough Infrastructure projects (Internal/Customer) Cage and Cabinet Build-Outs Overhead Installations Rack and Stack Navigate and utilize a CMMS system Use developed procedures to solve problems Assist in asset and consumable inventory management Responsible for the tracking and proper labeling of all equipment per established procedures Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems Follow direction of data center technicians in regards to day-to-day activities Provide physical security within the CoreSite premises Incident escalation and report writing Provide day-to-day exceptional customer service and support Maintain and complete regular facility and security tours documenting and responding to found issues Responsible for notifying customers, management and facility teams of security system alarms and security breaches Responsible for managing the loading dock shipping and receiving   Assists with managing systems to avoid unplanned customer-impacting outages Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles. Requirements Knowledge, Skills & Abilities: Basic knowledge of fundamentals and best practices of cabling media types Basic understanding of 568A and 568B color codes and applications Familiar with CCTV and access and control security systems Ability to communicate effectively with customers and internal staff Good troubleshooting and problem solving skills Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment Able to write concise and accurate reports Ability to work independently, but as part of a team concept Schedule flexibility with ability to work non-standard business hours Exhibits a strong work ethic and accountability Successfully meet CoreSite professional standards Be able to follow all escalation procedures in regard to critical or emergency situations Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Operate Hand and Machine Tools (hammer, drill, saw, etc.) Operate electrical tools such as a multi-meter or infrared camera Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems Education/Experience: High School Diploma or greater 2+ years of experience in either facilities or telecom industry Experience as an installer in a mission critical facility is a plus Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check. Physical Demands and special requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand 1/3 – 2/3 of the time Ability to walk 1/3 – 2/3 of the time Ability to sit 1/3 – 2/3 of the time Ability to climb and balance 1/3 – 2/3 of the time Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time Ability to reach with hands & arms 1/3 – 2/3 of the time Ability to smell, talk & hear Ability to use hands to type, handle & feel Ability to reach with hands and arms Ability to see at close and distance ranges and the ability to see color Must be comfortable working in a high stress, fast paced environment with shifting priorities Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support Ability to lift up to 50 pounds 1/3 of the time Compensation: Compensation for this role includes a base salary between $33.00 - $36.00 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance. Benefits Benefits to be provided through temporary agency. General Statements - Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to . Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.
San Jose, CA, USA
$33-36/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.