Help Desk Technician / Technical Engagement Network (TEN)

Position: Operations Support Technician Status: Full-time Department: Quality/Shipping and Receiving The primary responsibilities of the OST team member are to fill in for various roles within the production area, often as a substitute for absent employees. The primary purpose of this position is to maintain smooth operations across different departments. Duties and Responsibilities • Perform physical inspections for assemblies fabricated by the Production team • Review assembly paperwork and manufacturer documentation to ensure compliance and accuracy • Perform visual inspections and take measurements of received goods • Perform shipping inspections to ensure compliance with customer requirements • Review customer parts and paperwork for accuracy during the shipping approval process • Invoicing customer orders that are ready to ship • Coordinate pickup and delivery with carriers via phone and email • Labeling and packaging customer orders • Organizing, filing, and scanning shipping and receiving paperwork • Put away and/or retrieve parts as needed to fulfill customer orders • Counting parts delivered by suppliers • Perform other duties as needed Skills • Ability to take direction, meet targets and work efficiently under a supervising authority • Must be extremely detail oriented • A motivated worker who can handle delegated tasks autonomously • Should have strong interpersonal and communication skills • Desire to help in various functions of production to assist the team in meeting their goals Education and Qualifications • High school diploma or a GED • Experience of 2+ years with aerospace or in a warehouse/production environment is preferred • Must be able to participate in team meetings and work in a team environment to achieve company goals • Must be able to use telephone conferencing, e-mail, shared computer files, and other information and communication tools • Proficient with MS Office and computer functions • Must have the ability to work in a dynamic time-sensitive environment with multiple priorities Physical Demands: The employee must be able to sit or stand for extended periods with periodic breaks. Employee may frequently stand, stoop and/or walk and lift and, move up to fifty pounds. Employee must have the ability to remain calm under pressure and stress. Work Environment: The employee will normally work in a dynamic production and office environment. The noise level in the work environment ranges from quiet to moderate. Location: Olathe, KS Status: Full-time Monday-Friday Hours: 7:00 am -3:00 pm Level/Salary Range: Negotiable depending on experience. Benefits Vision/ Dental- $5 to participate in these coverages Life Insurance- Company paid Medical Insurance -The company pays $150 of the monthly premium for the employee. Paid Vacation Holiday Pay 401K- Company Matching

Control Risks is looking for dedicated Junior GSOC Operators to join a strong GSOC program for a global technology company. The Junior Operators will play an essential role in safeguarding our client's onsite assets and employees by providing alarm monitoring capabilities. This position will help cover 24/7/365 on a 4x12 shift schedule. This will require the candidate to work 4 days on of 12 hour shifts, followed by 4 days off. This role will cover the night shift. Monitor various security technologies, including CCTV, access control systems, and alarm systems to detect and respond to potential threats swiftly. Conduct real-time assessments of incidents and coordinate the appropriate response with internal and external stakeholders. Document all incidents thoroughly, including actions taken and the outcome, for future reference and analysis. Support the execution of security protocols and procedures as directed by leadership to maintain a safe environment. Engage in regular training to uphold knowledge of security trends, technologies, and procedures. Collaborate with cross-functional teams to enhance security processes and upgrade incident response strategies. Requirements 0+ years of experience in a GSOC, Security Operations, or similar role working in the technology sector Associates degree or Bachelors degree in History, Political Science, Criminal Justice, or related areas of study preferred. Working knowledge of security systems, incident response protocols, and emergency management. Demonstrated ability to handle high-pressure situations and make sound decisions under stress. Excellent communication skills, both written and verbal, with the ability to present information clearly. Strong analytical skills with the capacity to assess complex situations and manage multiple tasks simultaneously. Proficient in using security technology and software applications related to monitoring and reporting. Capability to work flexible hours, including overnight shifts, weekends, and holidays as needed. The base salary range for this position in California is $68640 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs. Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.

REL Acoustics, a United Kingdom–based manufacturer of award-winning high-end sub-bass systems and subwoofers for use in two-channel and home theatre systems for over 20 years, is seeking to hire a Technical Customer Service Representative. This full-time position with benefits is located at REL Acoustics’ U.S. headquarters in Berkeley, California. The primary focus of this position is to deliver world-class customer service and technical support to REL customers and dealers via telephone, email, chat, and forums. The representative will help troubleshoot installation and product performance questions, ensuring customers achieve the best possible listening experience. REL provides thorough technical training on our products, giving the candidate the tools to be successful. In addition to supporting customers, the role includes hands-on responsibilities such as inventory management, order processing, quality testing, and shipping/receiving of subwoofers and parts. A successful candidate will be flexible, detail-oriented, and able to thrive in a fast-paced environment. Strong written and verbal communication skills, a passion for helping people, and an appreciation for quality high-end products are essential. Candidates must be able to work well under pressure, complete daily tasks with minimal supervision, and follow established processes to ensure consistent customer satisfaction. Duties & Responsibilities Customer Experience & Technical Support • Provide exceptional customer service while troubleshooting setup, installation, and product performance issues. • Guide customers through best practices for integrating REL subwoofers into their systems. • Diagnose potential technical issues and determine when replacement parts or repairs are needed. • Respond to inquiries from audiophiles and passionate customers with professionalism and empathy. • Escalate complex or high-value opportunities to the Director of Sales or leadership. • Guide customers and dealers through the entire service process, ensuring clear updates, proactive communication, and a positive experience from initial inquiry through resolution. Support Ticket & Call Management • Manage an average of 10+ daily support tickets spanning technical, warranty, policy, and repair needs. • Resolve approximately 75% of inquiries in a single interaction. • Take ownership of customer issues from start to finish, ensuring timely follow-up and resolution. • Handle 1–15+ inbound calls per day across a wide range of customer types and concerns. • Accurately log all customer activity and interactions in CRM software, ensuring proper documentation for follow-up and future reference. • Create sales orders for warranty or service repair parts and coordinate timely fulfillment. Inventory, Shipping & Quality Control • Safeguard and maintain accuracy of inventory, including subwoofers, parts, and supplies. • Pack and ship subwoofers, replacement parts, and accessories for both domestic and international customers. • Receive and process inventory, including returns, damaged units, and shipping supplies. • Test units for quality control, including proper classification of inventory based on results • Maintain warehouse cleanliness and organization, including proper disposal of e-waste, recyclables, and packaging materials. CRM & Sales Support • Track dealer referrals and provide leadership with performance metrics. • Document customer journeys clearly to ensure consistency in follow-up and support. • Build effective relationships with customers and potential customers by actively listening to needs and offering tailored solutions. • Other duties as required to support small customer service/operations team Qualifications & Core Competencies • Customer Focus: Excellent customer service skills with the ability to communicate clearly and empathetically with people from diverse backgrounds. • Technical Aptitude: Ability to understand, explain, and troubleshoot audio products and systems. • Communication: Strong verbal and written communication skills, including technical explanations for non-technical users. • Problem-Solving: Identifies and resolves issues promptly; gathers and analyzes information skillfully; develops alternative solutions; works collaboratively. • Organization & Detail Orientation: Strong organizational skills with acute attention to detail; able to manage multiple priorities and workflows. • Teamwork & Independence: Ability to work independently while also collaborating effectively with sales, warehouse, and leadership teams. • Professionalism & Integrity: Positive attitude, strong ethics, reliability, and commitment to delivering excellent service. Desired Experience • Prior experience in customer service, technical support, or a related role, preferably in consumer electronics or audio. • Familiarity with CRM systems, ticketing platforms, or Excel for tracking customer activity. • Experience in shipping/receiving, warehouse operations, or inventory management is a plus. • Interest in music, home theater, or high-end audio systems highly desirable. Physical Requirements • Ability to lift and move products weighing up to 70 lbs.

About Us SBA Home North Carolina - The first production facility in the USA by SBA Group, a furniture manufacturer from EU member in Lithuania, with operations starting in late 2025. Over 250 talented professionals will work here and build their careers. It will be a highly robotic and automated factory with products reaching millions of homes in the US. Today we are seeking for IT support technician to join our team. Key Responsibilities: Provide first and second-level technical support for end users (Windows 10/11). Diagnose and resolve hardware issues (e.g., desktops, laptops, peripherals). Reinstall and configure operating systems (mainly Windows). Install, configure, and maintain software applications. Set up and maintain network and local printers/scanners. Perform routine maintenance of IT equipment and systems. Support users with Microsoft Office, email configuration, and basic networking issues. Maintain inventory of IT assets and perform equipment handovers. Document incidents and solutions in a helpdesk/ticketing system. Assist with onboarding/offboarding of employees (device setup, account creation, etc.). Escalate complex issues to higher-level support if needed. We believe you: Experience in IT support/helpdesk roles . Good understanding of Windows operating systems (Windows 10/11). Experience with PC/laptop reinstallation, imaging, and recovery tools. Experience with Raspberry PI configuration. Solid knowledge of computer hardware and peripherals. Familiarity with printer setup, drivers, and maintenance . Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi). Experience with Microsoft 365 environment (Outlook, Teams, OneDrive). Ability to troubleshoot both software and hardware issues independently. Good problem-solving skills and customer service mindset. Strong communication skills and ability to explain technical issues to non-technical users. Ability to prioritize tasks and work under pressure. Preferred Qualifications: Experience with ticketing/helpdesk system Jira. Basic knowledge of Active Directory . Familiarity with remote support tool Axence. Driver’s license. We offer: Leading compensation plans; Competitive benefit package (Health, Dental, and Vision); Paid holidays, sick days, and PTO; Career advancement opportunities; Safe and supportive work environment; We bring a strong winners' culture with a positive and friendly team that is being guided by three core values: passion to win, leadership in invention and ownership spirit.

IT Support Specialist (Level 1) — Santa Cruz–based, Human-ISM LLC Do you enjoy solving problems and making technology painless for people—and already have real-world help desk experience? Join a small, friendly managed services team supporting businesses across the U.S. What you’ll do: Own the front line: Triage, work, and close Level-1 tickets; update users and document steps within SLAs. Deliver great user experiences: Support Windows/macOS, common peripherals, printers, and conferencing gear. SaaS & identity basics: Provision/deprovision users, mailboxes, and groups in Microsoft 365 and/or Google Workspace; assist with MFA/SSO enrollments. Endpoint care: Deploy and troubleshoot RMM agents, EDR/AV, patching, and basic backup checks. Networking fundamentals: Diagnose LAN/Wi-Fi issues, DHCP/DNS problems, basic VPN client connectivity. Build & deploy: Image/setup new workstations, migrate profiles, and perform light data transfers. Document & improve: Create/maintain KB articles and suggest process improvements; escalate to L2/L3 when appropriate. Participate in reliability: Join a light on-call rotation for rare after-hours incidents once you’re up to speed. What you bring: Experience: 1–3 years in a help desk/service desk or MSP environment handling end-user support. Customer focus: Clear, compassionate communication with technical and non-technical users alike. Technical foundation: Windows 10/11 and macOS support Microsoft 365 or Google Workspace admin basics (accounts, groups, mail flow) Core networking (IP, DNS, DHCP, basic VPN) Familiarity with ticketing systems and remote support/RMM tools Mindset: Organized, self-motivated, able to juggle priorities and follow through. Nice-to-have certs (not required): CompTIA A+ / Network+, Microsoft MD-102, Google IT Support, or Apple ACSP. Logistics: Reliable transportation; ability to lift up to 50 lbs on occasion. Schedule & location Core hours: Monday–Friday, 8:00 a.m.–5:00 p.m. PT (responsive to calls/emergencies during these hours; check email throughout the day). On-site: 1–2 days/week in Santa Cruz, CA, plus occasional (about monthly) visits to Silicon Valley client sites. Remote-friendly: We operate as a fully remote organization outside of scheduled on-site work. Why you’ll like working here Real learning, real impact: 200+ hours of internal training videos/documentation, open-door mentorship, and exposure to system administration, enterprise networking, and software support. Practical reliability culture: We build resilient, well-monitored systems, test backups monthly, and architect for high availability—so “emergencies” stay rare. Small team, big variety: Support diverse users, apps, and environments while enjoying a laid-back, collaborative culture. About us We’re a small IT consulting firm providing managed services for businesses nationwide. We value thoughtful engineering, strong communication, and doing right by our clients. Requirements (quick list) Reliable transportation for Santa Cruz/Silicon Valley on-site work Ability to lift 50 lbs (rarely) Fluency in spoken and written English Outstanding customer service skills Self-motivated with a strong desire to learn How to apply Send your resume (and a short note on a tricky issue you recently solved and how) to [your recruiting email].

Who we are looking for: TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We’re looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration. What are the needs of the position? Community (Forum) Engagement: Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience. Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment. Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community. Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment. Technical Support: Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions. Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance. Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication. Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration. Requirements What Skills will you need? Communication Skills: Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management. Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences. Organizational & Multi-tasking Skills: Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management. Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities. Technical Skills: Possess in-depth knowledge of products and technologies used in business and enterprise network environments. Demonstrate proficiency in troubleshooting both common and complex networking product issues. Utilize web-based, app, and command-line interfaces to effectively manage and support networked products. Customer Service Skills: Engage effectively with customers to resolve concerns and maintain high satisfaction levels. Prioritize user experience and engagement in all interactions, ensuring professional and responsive support. Education and Experience: Required Qualifications: Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum. Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns. Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies. Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement. Preferred Qualifications: Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation. Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise. Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement. Benefits Salary: $70K - $85K annually + Bonus WHAT WE'RE ALL ABOUT: TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.