Entry Level Tech Support (Fort Worth)

Job description We are a dynamic and growing Managed Service Provider (MSP) based in Fort Worth, dedicated to providing top-tier IT solutions and support to businesses across various industries. We believe in fostering talent, providing a supportive learning environment, and empowering our team members to grow their skills and careers. We are looking for an enthusiastic, driven, and customer-focused Entry-Level IT Support Technician / IT Intern to join our team. Our MSP is perfect for someone just starting their journey in IT, offering hands-on experience, mentorship, and a clear path for professional development. If you're a quick learner with a great attitude and a desire to make a real impact, we want to hear from you! What You'll Do (Responsibilities): • Provide first-level technical support to our clients via phone, email, and remote tools, resolving common IT issues. • Assist with troubleshooting hardware and software problems (e.g., desktops, laptops, printers, common business applications). • Help set up and configure new user accounts, workstations, and peripherals. • Document support interactions, solutions, and procedures accurately in our ticketing system. • Escalate complex issues to senior technicians or engineers when necessary, learning from their expertise. • Assist with network troubleshooting, patching, and basic server maintenance tasks under supervision. • Participate in special IT projects as assigned, contributing to team initiatives. • Learn and adhere to IT best practices, security protocols, and company procedures. What We're Looking For (Qualifications): • Education: Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; OR equivalent practical experience from personal projects, certifications, or self-study. • Certifications : CompTIA A+, Network+, or similar entry-level IT certifications are a significant advantage. • Technical Aptitude: A genuine interest in technology and a basic understanding of computer hardware, operating systems (Windows), and common software applications. • Problem-Solving Skills: An ability to think critically, troubleshoot logically, and find solutions. • Communication Skills: Excellent verbal and written communication skills, with a patient and professional demeanor. You'll be interacting directly with clients! • Customer Service Focus: A strong desire to help others and provide exceptional service. • Team Player: Ability to work collaboratively in a fast-paced team environment. • Reliability: Punctual, dependable, and eager to take initiative. • AI: Know how to interact with AI tools. Job Type: Full-time Expected hours: 40 per week This is a Hybrid remote on-site position. You must have reliable transportation. Fort Worth, TX 76116 (Required) Work Location: Hybrid remote in Fort Worth, TX 76116