Spanish English In Office Bi-lingual Customer Service Advocate

Join Our Mission-Driven Team –In Office Customer Service Advocate- Are you ready to make a real difference in people’s lives while growing your career with a supportive and forward-thinking company? We’re not just another call center—we’re a rapidly growing consumer advocacy group committed to helping individuals overcome financial hardship and reclaim their future. If you’re someone who thrives in a purpose-driven environment and enjoys building real relationships with clients, we’d love for you to join us. Why Work With Us? At Consumer Shield, you’re not just taking a job, you’re stepping into a mission. We help our members navigate debt, credit issues, legal challenges, and personal finance goals. As part of our close-knit team, you'll have the opportunity to grow into leadership roles, earn more through performance and referrals, and become a part of something bigger than yourself. Position: Spanish English Bi-lingual Customer Service Advocate What You’ll Do: Serve as a primary point of contact for our valued members. Make monthly support calls to keep clients motivated on their debt relief journey. Assist clients with credit disputes, hardship documentation, and legal correspondence. Calm concerns and de-escalate stress with empathy and professionalism. Collaborate with legal teams, billing support, and internal departments to keep cases moving forward. Review accounts, track progress, and celebrate member wins and financial milestones (like home buying, debts getting resolved, and savings). Guide members through service changes, document collection, and updates to ensure compliance and protection. What We’re Looking For: Prior experience in customer service, financial services, or legal admin is a plus, but not required. Excellent communication skills across phone, email, and text. Strong emotional intelligence: patient, professional, and compassionate. Ability to multitask, stay organized, and follow clear procedures. Passion for helping others, especially during financial stress or legal uncertainty. Bilingual (Spanish/English) a must. Familiarity with credit reports, debt settlement, collection regulations, or consumer protection is a bonus. What You Get: A growing team with real opportunities for advancement and higher earning potential. Paid training and continued mentorship from senior consumer advocates. The chance to become part of a company that cares about people, not quotas. A career path where your work has purpose, impact, and meaning every single day. Ready to join a movement that’s changing lives? Apply now and take the first step toward building a career where your voice matters, your growth is supported, and your work truly helps others. Job Type: Full-time Pay: From $21.00 per hour Expected hours: 40 per week Shift: Day shift-Monday-Friday between 9 AM and 6 PM Work Location: In person