Browse
···
Log in / Register

Customer Service Representative

Negotiable Salary

item America

Greenwood, SC, USA

Favourites
Share

Description

Career at item –   Join item, the global leader in modular systems for industrial applications. Our award-winning building kit system enhances efficiency, ergonomics, and safety across industries. We empower engineers to push boundaries and bring creative ideas to life with innovative aluminum profile solutions. At item, we inspire limitless possibilities—add your dimension with us! Job Duties: Execute strategies to improve customer service processes. Monitor and analyze customer feedback to identify areas for improvement. Manage all customer touchpoints, including phone, email, and in-person interactions. Ensure consistent and positive customer experiences across all channels. Develop and maintain strong relationships with key clients. Address and resolve customer issues promptly and effectively. Work with a system for tracking and managing customer complaints. Collaborate with other departments to resolve complex issues. Meet key performance indicators (KPIs) for customer service. Prepare regular reports on customer service performance and present findings to senior management. Use data to drive continuous improvement initiatives. Contribute to the development of customer service policies and procedures. Stay updated on industry trends and best practices in customer service. Requirements Proven experience in customer service, B2B environment a plus. Ability to work in a high paced team environment. Continuous improvement focus. Excellent communication and interpersonal skills. Proficiency in CRM software and customer service tools.

Source:  workable View Original Post

Location
Greenwood, SC, USA
Show Map

workable

You may also like

Elite Construction Solutions
Inside Customer Service
Phoenix, AZ, USA
The Inside Customer Service Representative serves as the primary liaison between property owners, sales and construction operations team, ensuring seamless communication throughout the project lifecycle. This role is crucial in delivering exceptional customer experiences while supporting operational efficiency across assigned regional territories.  https://www.reimagineroofing.com/ https://www.youtube.com/@reimagineroofing https://youtu.be/v0CNXnwGQJM?si=KdrTPB3bihcuLiP1 REQUIRED: KEY RESPONSIBILITIES  Pre-Project Communication:  Contact property owners to confirm project details, timeline expectations, and prepare them for upcoming work  Coordinate with field customer service reps and field repair techs to verify scheduling and resource allocation  Document and communicate special requirements or concerns to relevant operational teams  Project Support:  Monitor project progress and provide regular updates to property owners  Facilitate communication between field CSR and customers regarding day-of logistics  Process and relay critical project information to ensure operational continuity  Post-Project Follow-up:  Conduct post-project satisfaction surveys and document feedback  Coordinate warranty-related inquiries and escalate technical issues to appropriate teams  Maintain detailed records of all customer interactions and project outcomes  Quality Assurance:  Document and track all customer interactions in ERP system  Identify trends in customer feedback and provide insights to operations team  Ensure compliance with company communication standards and protocols  Additional Duties As Assigned  Requirements Education: Associates degree preferred; High school diploma with relevant experience required  Experience:  2+ years customer service experience, preferably in construction or home services  Experience with ERP systems and project management tools  Skills:  Excellent verbal and written communication abilities  Strong organization and multi-tasking capabilities  Proficiency in Microsoft Office Suite and CRM or ERP platforms  Benefits Financial & Compensation Benefits: Competitive base salary $45,000 - $50,000 401(k) with company match Direct deposit & biweekly pay Career Growth & Professional Development: Ongoing training & mentorship programs Leadership development opportunities Internal career advancement paths Health & Wellness Benefits: Medical, dental, and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) Life insurance & disability coverage Work-Life Balance & Time Off: Paid time off (PTO) Paid holidays
$45,000-50,000/year
Solar Energy Solutions
Customer Service Representative
Lexington, KY, USA
At Solar Energy Solutions, we are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As the face of our company, you will be responsible for providing top-notch support to our customers who are passionate about renewable energy. Your role will involve ensuring that customer inquiries are addressed swiftly and accurately while promoting a positive customer experience. Key Responsibilities: Respond to customer inquiries through various channels including phone, email, and chat. Provide product information, troubleshoot issues, and assist in resolving customer complaints. Document customer interactions and maintain accurate records in our CRM system. Collaborate with team members and other departments to enhance customer satisfaction. Stay informed about our products, services, and promotions to provide informed assistance. Contribute to a positive team environment and assist in various projects as needed. Requirements Qualifications: High school diploma or equivalent; additional education in customer service or related fields is a plus. 1-2 years of experience in a customer service role preferred. Excellent verbal and written communication skills. Strong empathy and the ability to connect with customers. Basic computer skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong organizational and multitasking skills. A genuine interest in sustainability and renewable energy is ideal. Benefits Competitive salary based on skills and personal and company performance bonus system. Health Insurance Dental Insurance Vision Insurance Paid time off. Company 401K. Company ESOP. Fully paid solar trade training, if wanted. About Solar Energy Solutions: Formed in 2006, Solar Energy Solutions delivers high-quality renewable energy solutions throughout Kentucky, Indiana, Tennessee, Ohio, Illinois and West Virginia. Our goal is to be the defining player in all areas of solar development in Kentucky and the surrounding states, make a tangible difference to society by building a new clean energy economy and do that through the creation of well-paid stable sustainable jobs. We specialize in the engineering, procurement and construction (EPC) of residential, commercial, institutional and utility photovoltaic systems. Our personnel are the best in the region, holding specialized licenses and certifications in all relevant renewable fields. We are growing fast and want people with skills and stretch to come with us on this exciting growth journey that is only just beginning. Solar Energy Solutions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Negotiable Salary
Yellowstone Life Insurance Agency, LLC
Remote Agent
Granbury, TX, USA
Yellowstone Life Insurance Agency, LLC, an Integrity Company, is seeking motivated individuals to join our team as Remote Agents. This is an excellent opportunity to work from the comfort of your own home and establish a successful career in the insurance industry. As a Remote Agent at Yellowstone Life Insurance Agency, you will be responsible for providing top-notch customer service to clients, assisting them in finding the right insurance coverage to protect their loved ones and assets. You will have access to our lead platform, which connects you with individuals and families who have shown interest in purchasing life insurance policies. We are looking for self-driven individuals with excellent communication skills and a passion for helping others. If you are motivated, organized, and enjoy working independently, this could be the perfect fit for you. Responsibilities: Build and maintain strong relationships with clients as their primary point of contact for all insurance matters. Evaluate clients' insurance needs through comprehensive interviews and understanding their unique circumstances. Provide personalized insurance recommendations based on clients' specific requirements and financial goals. Educate clients on the different types of life insurance policies and their features, benefits, and limitations. Assist clients in completing insurance applications and gather the necessary documentation. Follow up with clients regularly to review their policies, address any concerns, and make adjustments as needed. Collaborate with insurance carriers and underwriters to negotiate favorable terms for clients' policies. Requirements Excellent interpersonal and communication skills. Strong problem-solving abilities and the capability to analyze complex information. Highly organized with great attention to detail. Self-motivated and able to work independently. A current Life Insurance License is preferred, but we will consider candidates who are willing to obtain the license within a specified timeframe (cost may vary depending on the state).
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.