Browse
···
Log in / Register

Customer Service Representative - Auto Glass (Monument, CO)

$18-22/hour

18490 Lower Lake Rd, Monument, CO 80132, USA

Favourites
Share

Description

Overview: The Auto Glass Customer Service Representative plays a vital role in ensuring a smooth and positive experience for our customers. You will be the first point of contact for inquiries about auto glass repair and replacement, handling phone calls, emails, and other communications with professionalism and efficiency. Your primary responsibilities will include: Customer Service: • Answer incoming phone calls, emails, and other inquiries from customers, insurance agents, and repair shops. • Understand customer needs and concerns, offering prompt and accurate solutions. • Scheduling and rearranging appointments for auto glass repair and replacement, considering customer preferences and technician availability. • Confirm Following Days Appointments Mid-Day so there is no question customer is ready and available. • Explain the job process and timeframes to customers. (Ex. Chip Repair 15 minutes to 1 hour onsite, Replacement without Calibration 1-2 hours onsite, Replacement with Calibration 2-3 hours onsite. • Process customer information and insurance details, ensuring accuracy and completeness. • Provide clear and concise information about auto glass products, services, and warranty policies. • Resolve customer complaints and inquiries promptly and professionally, seeking escalation when necessary. • Maintain accurate records of customer interactions and service history. Additional Responsibilities: • Utilize internal systems and software efficiently to schedule appointments, process orders, and access customer information. • Ability to multi-task and seek quick resolutions for clients and technicians. • Collaborate with technicians to ensure timely and effective service delivery. • Contribute to maintaining a positive and professional work environment. Qualifications: • High School Diploma or Equivalent GED • Excellent communication and interpersonal skills, both written and verbal. • Ability to build rapport and establish trust with customers. • Strong problem-solving and conflict resolution skills. • Proficient in using computers and customer service software. • Detail-oriented and organized with strong time management skills. • Ability to work independently and as part of a team. • Positive attitude and a commitment to providing excellent customer service. . Clean MVR Additional Preferences • Experience in the auto glass industry or customer service. • Knowledge of automotive glass products and repair procedures. • Bilingual skills (Spanish) a plus. Benefits: • Competitive salary and 2 weeks PTO per annum. • Fast-paced, dynamic work environment. • The satisfaction of helping customers and ensuring their safety on the road.

Source:  craigslist View Original Post

Location
18490 Lower Lake Rd, Monument, CO 80132, USA
Show Map

craigslist

You may also like

Craigslist
Part Time Work – Weekly Pay – Work from Home (Cranston)
76 Woodstock Ln, Cranston, RI 02920, USA
Vector Marketing is interviewing immediately for part-time sales reps. Our reps work with customers, explaining our Cutco products, and placing any orders. No experience needed! Competitive base pay. Incentives possible. Flexible schedules to work around your classes or work schedule. Responsibilities: Our reps sell Cutco products that are used in the home focusing on the kitchen and some gardening tools as well. Previous experience & knowledge about home goods or sales isn’t needed. We work with a lot of people who are looking to build up their communication and networking skills. We provide all of the training needed for success. Benefits: · Solid Training - We believe in building our people from the ground up and allowing them to expand on their natural abilities in order to launch them into a successful career. · Excellent pay – Competitive starting base pay ($27.50 base-appt), incentives available based on performance. · Flexible schedules – We help our reps create a schedule that works best for them. Some work as much as possible while others choose to be super part time around other commitments such as classes or other jobs. · Advancement – Reps are able to move along several different paths including management, even those who start part time. · Location – Reps work from home and locally after training. Most meetings and training are usually held in the office. Requirements: · Enjoy working with people · All ages 18+ or a 17 and a 2025 high school graduate · Conditions apply · Willing to learn and apply new skills CLICK HERE TO APPLY ONLINE 24/7 Who would do well: This entry level sales position is a great fit for people who are looking to supplement their current job or busy schedule. Whether you work as a receptionist, hair stylist, fast food, server, or in retail – we can help work around your schedule. If you are a student looking for flexible work or someone who needs a flexible schedule, our opportunities can work around your needs. It doesn’t matter if you have a Bachelors Degree, an Associates Degree, or no degree at all – we can train you to do well with us. People who do well with us have experience in just about every field you can imagine - customer service, as a waiter or waitress, administrative assistant, office worker, landscaper, in a call center, sales lead, public relations, advertising, cashier, retail management, communications… And yes – this means our training is so good that if your previous work was as a barista, a line cook, a cashier, or stocking shelves, you can do well here. (Even if you’ve never worked before!). We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age. If you think you would be a great fit, apply now and we will send you a text to set up an interview to be done online. We find this is the easiest and fastest way to get a hold of applicants since everyone has their phones on them.
$27/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.