Customer Service – Luxury Residential – Flatiron District (Flatiron)

Job description Small family owned and operated independent insurance agency seeking a customer-oriented customer service representative. In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. As a customer service representative (CSR), you will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to the best customer care specialists, they are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Manage a large volume of incoming calls Identify and assess customers’ needs to achieve satisfaction Generate sales leads from new and existing customers Build sustainable relationships and trust with customer accounts through open and interactive communication Process changes to customer policies based on the information provided Keep records of customer interactions, process customer accounts and file documents Answer customer inquiries on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Go the extra mile to engage customers Skills Must have at least 2 years proven customer support experience. Customer support experience within the insurance industry a MAJOR plus! Independent agency experience preferred but not required Possess excellent oral, written, and interpersonal communication skills The capacity to multitask in a structured work environment Strong phone contact handling skills and active listening Familiarity with EZLYNX CRM a MAJOR plus, but not required Experience with Microsoft Excel and Word is mandatory Active listening, compassion and displaying empathy for the customer Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Bilingual (Spanish) preferred but not required High school degree Property & Casualty Insurance License - Preferred but not required Schedule The CSR position is currently classified as salaried, non-exempt. Our typical work hours are 8:30am to 4:00pm, Monday - Friday. However, some additional hours could be necessary to meet business needs. Compensation & Benefits $18.00 - $24.00 per hour depending on experience to start, paid bi-weekly Opportunity for bonus based on performance Paid time off - Full-time employees are eligible for 10 paid vacation days (following a 180 day waiting period) during the 1st through 3rd years of employment and 20 paid vacation days in the 4th - 8th years of employment (with no more than 10 days taken consecutively in a given year). Medical and dental insurance 11 paid holidays each year The candidate offered this position will be required to submit to a background investigation as well as a drug screening, subject to applicable laws. Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits Health insurance Dental insurance Paid time off 11 Paid holidays Education: High school or equivalent (Required) Work Location: In person

Collections Account Manager          Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field?  Would you enjoy earning a great income while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity! Rewards for Collections Account Manager:                   $18.00 -$22.00 hour + monthly bonus up to $2,000.00! Annual compensation: $50,000.00 - $70,000.00 Great benefits & paid time off Career growth to Manager or Specialist Industry-best customer program 36 years in business Growing national company      Responsibilities for Collections Account Manager:                 Collections account management Assist with lending/credit origination   Help ensure branch compliance   Demonstrate a high level of customer service  Work with consumer finance software Attend ongoing training classes       Hours for Collections Account Manager:                 Full-time (40 hours) 100% onsite No Sundays Work most Saturdays (shorter day) with a weekday off Location hours: Monday - Friday 9-7, Sat 9-4 Shifts will vary Overtime as needed (OT pay) Collections Account Manager Requirements:                 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience Good communication, computer & customer service skills Able to work the hours listed & 100% onsite Able to pass a background check   Keywords: Collections, Customer Retention, Call Center, Collection, Consumer Finance, Credit, Lending, Account Management, Portfolio Management

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TRU by Hilton Manchester, NH located at 135 Spring St. is looking for Part -Time Hotel Night Audit (with comprehensive benefits). We want you to join our team at the TRU as a Night Audit! At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Hilton Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff. The Hotel Night Audit is responsible for working the front desk and performing daily closing procedures, including some accounting functions. The Night Auditor will not only oversee the hotel's daily accounting and reporting process, but also provide guests with the best possible service. Pay: $18-$19 per hours Schedule: Part time - 1-3 shifts with alternate weekends on shift Shift: 11pm-7am - need to have weekend availability Keywords: hotel, overnight, front desk, concierge, hilton Requirements Basic computer navigation functions necessary Basic understanding of math required Accounting portion can be trained Benefits 401K Matching Brand Wide Hotel Room Discounts Company Wide Hotel Room Discount Program Referral Bonus Incentive Retention Bonus Incentive Annual Review Program Extensive Room for Growth Paid Training

First Pointe Management Group (FPMG) specializes in acquiring and developing distinctive properties. Our hands on management approach, professionalism and diverse portfolio enables us to create a unique position in the industry. Our in-house training department educates our new employees from the very beginning of their journey and ongoing with both in-person and web-based training allowing us to develop the most talented associates in the industry. We are currently searching for a friendly, energetic full time Leasing Consultant for our 310 unit apartment community located in Petaluma, CA. This exciting position requires you to encourage prospective residents to live at the community with engaging tours highlighting amenities, assisting current residents with exceptional customer service, and walking the community daily to ensure its’ aesthetics and safety. Schedule: Friday-Tuesday from 9am to 6pm. What You Will Bring (please apply if you meet these requirements): • 1 year of sales, administrative, hospitality/hotel, leasing or customer service experience. • Computer proficiency in MS Office, and the ability to work in other computer software systems • Enthusiasm for learning new things is a must! Our Benefits That Benefit You: We encourage a vibrant and fun work environment and growth opportunities. FPMG provides eligible employees (and their families) with an opportunity to enroll in a variety of benefit programs, including medical, dental and vision insurance. We also provide a robust Employee Assistance Program for employees and some family members. Employees can enroll in our company’s flexible spending accounts, retirement savings plans, life, disability insurance and long-term care programs. Employees will accrue up to 80 hours annually of vacation and California paid sick leave. Will also enjoy nine paid holidays throughout the calendar year. The salary range for this position is $22-24 per hour. Other compensation includes but is not limited to: leasing and renewal commissions, mileage reimbursement and if applicable housing discounts. The compensation that will be offered to the successful candidate will depend on factors such as the candidate’s experience and qualifications. Submit your resume through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b566c9e0-de1e-49a4-9464-b338295be70c&ccId=19000101_000001&jobId=577720&source=CC2&lang=en_US

Position: Customer Service Representative Location: New York, Queens Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Queens, New York. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: Help customers choose the right bike, battery, accessories, and services. Assist with signing up for subscriptions, processing payments, and setting up accounts. Explain bike features and make sure customers have a great first experience. Existing Customers: Support customers with repairs, payments, and subscription questions. Coordinate repairs with mechanics and perform minor bike adjustments when needed. Handle invoicing, service follow-ups, and work with customer accounts. Inspect bikes and manage fines when necessary. Operations & Store Support: Prepare reports about sales, inventory, and store operations. Monitor inventory levels and coordinate stock as needed. Keep the store clean, organized, and welcoming. Assist with opening and closing the store. Support your team and supervisor with other tasks as needed. Requirements Comfortable using Microsoft Office, Google Sheets, and other common productivity tools. Good at multitasking and staying organized in a busy environment. Ability to connect and work well with different types of people. Flexible to work weekdays and weekends (if necessary). Knowledge of additional languages (Spanish, French, or others) is a plus. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly. Commute Bonus