Treatment Coordinator / Front Office Lead (SANTA CRUZ)

Treatment Coordinator / Front Office Lead (Scheduling & Insurance Expert) Santa Cruz Dental — Santa Cruz, CA (On-site, Full-time) You’re the architect of a productive day. You fill the schedule to goal, spot same-day opportunities without blowing up the flow, and explain benefits so clearly patients say “yes” with confidence. Phones, details, follow-through—that’s your lane. What You’ll Own • Block scheduling to production targets with smart holds, provider time protection, and zero dead space • Same-day dentistry: identify add-ons, sealants, limited exams, and quick wins without chaos • Reactivation & recare cadence with callable lists, overdue recall, and unscheduled treatment follow-up • No-show mitigation: confirmation protocol, risk tags, and fast backfill strategy • Insurance mastery: benefit breakdowns, COB, pre-auths & narratives, accurate estimates, EOB follow-up • Phone conversion & patient experience: warm, inclusive communication; tight call notes; next-step clarity Must-Haves • 2–3+ years in dental front office/treatment coordination • Proven results in production-driven scheduling and insurance accuracy • Software fluency (Dentrix or similar), strong written/verbal communication, and disciplined follow-up Nice-to-Haves • Multi-provider scheduling experience and case acceptance tracking • Bilingual skills (Spanish strongly valued) • Local references who can speak to your outcomes What Success Looks Like (real talk) • Today’s schedule meets or beats production goal by noon • <3% estimate variances at checkout; same-day add-ons at every appropriate chance • Reactivation wins weekly; unscheduled treatment dollars drop month over month • Providers feel protected; patients feel informed and cared for Compensation & Benefits • $30–$35 per hour, 40 hours/week (non-exempt) • Healthcare, 401(k) match, dental, vision, and FSA • PTO and paid holidays; clear growth path inside an inclusive, patient-first team Why Santa Cruz Dental You’ll have a real seat at the table. We’re collaborative, respectful, and serious about outcomes—for patients and for the practice. Your expertise isn’t “admin”—it’s operations, and it matters here.