Operations Manager at Local Meal Delivery Company (potrero hill)

About The Cupboard: The Cupboard is a women-led meal delivery and personal chef service providing seasonal, high-quality meals for families across the Bay Area. We’re a passionate team that cares deeply about sustainability, nutrition, and building equitable systems that support both our clients and our staff. We’re meticulous in everything we do—whether it’s handling client dietary needs with precision, carefully selecting our vendors, or refining the way our internal systems run. As a small yet mighty team, we take great pride in our work and the joy it brings to those we serve. Our services include: weekly meal delivery subscriptions, corporate lunch programs, personal chef services for high-net-worth clients, and special events such as dinner parties. The Position: The Operations Manager (OM) keeps our multi-faceted food business running smoothly day to day. This role is all about systems and logistics—perfect for someone who loves problem-solving, big-picture thinking supported by concrete action, and maintaining high standards of service. This position works closely with the Owner, Head Chef, and other team members to make sure our operations align with our vision: delivering a high-touch, premium service. As part of the leadership team, the OM plays a key role in keeping the business healthy, scalable, and true to our values: quality, sustainability, integrity, and creativity. This role encompasses a broad range of responsibilities from ensuring workflows are followed and the production space is well cared for, to overseeing the team in a way that empowers them to do their best work. No two days are exactly alike— this position juggles multiple objectives while keeping things moving seamlessly. We’re looking for someone proactive, level-headed, perceptive, and thoughtful in decision-making. The below description is for the ultimate role and responsibilities. We are a collaborative team and look forward to working alongside someone who is driven and excited to work in a holistic food space. To apply, fill out application https://forms.gle/3gaEtjvF348AFtU6A Position Responsibilities: — Contributes to the overall culture and business growth utilizing self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company. — Contributes to the overall culture and business growth by identifying, participating in, and/or leading improvement agendas and projects. — Fosters a collaborative team environment that promotes innovation, accountability, and high-performance standards. — Heads hiring and team management. — Oversees the daily operations ensuring efficiency and effectiveness. — Collaborates with the owner on operational needs based on projected growth and seasonal fluctuations. — Ensures the facility is well maintained and serves as the main contact for facility vendors, such as the scheduling of regular equipment maintenance, facility is stocked of required items, back-office organization & functionality. — Maintains compliance with local laws and regulations. — Expands responsibilities and takes on new projects as it’s appropriate. — Food safety manager certificate, or willingness to acquire Qualifications: — Team player — Efficient — Detail oriented — Service oriented — Excellent verbal and written communication skills — Inherent drive for problem solving — Comfortable with Google products, Airtable, Slack — Comfortable working with spreadsheets including formulas — Strong collaboration skills — Excellent organizational and problem-solving skills — Ability to manage and support diverse teams across multiple job functions and backgrounds, fostering a collaborative and intentional culture. — Genuine interest in food, agriculture, sustainability and sees it as culture, nourishment, and connection. Experience: — 3+ years in operational leadership — 3+ years experience in a hospitality position — Team management Classification: Full time, in person with some remote Compensation: $90,000 annual salary, growing over time with company performance Benefits: — 401k after 12 months with up to 3.5% match — Health care insurance (company pays up to 50%), available at day 90 — 2 weeks PTO, accrued over time, available at day 90 — Lower workload during the last two weeks of the year — Staff meal program Physical requirements: — Visual acuity to operate a computer and identify visual indicators for quality assurance purposes — Finger and hand coordination necessary for computer keyboard operation, manipulation of ingredients, packaging materials, and office supplies — Ability to lift 50 lbs; Ability to lift 20 lb overhead — Ability to stand on feet for 8 hours — Ability to taste and distinguish flavors to provide feedback on product quality evaluation — Comfortable bending, reaching, twisting body — Comfortable walking and moving in a physical environment where there are people working, cooking, and maneuvering through the space. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees should contact us to discuss accommodation needs. To apply, fill out application https://forms.gle/3gaEtjvF348AFtU6A