Assistant Site Manager - Part-Time (Belmont)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Pharmacist-in-Charge, assist pharmacist in the practice of pharmacy, ensuring accurate dispensing, efficient workflow, and excellent customer service. Responsible for delivering medications throughout LA County. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Prescription data entry, packaging medications (i.e., pouring, counting, filling), and maintaining orderly filing of completed orders, all in full compliance with Federal, State, and local laws. • Inventory management including placing orders, maintaining sufficient supply, receiving, storing, and addressing discrepancies in collaboration with the pharmacist. • Cash handling and point-of-sale operations, including opening and closing procedures. • Models and delivers an outstanding customer service experience for patients. This includes non-clinical outreach, facilitating documentation as needed, and responding to patient needs with a helpful, calming, and problem-solving attitude—particularly when patients are in stressful or emotional situations. • Participates in clinical service coordination such as vaccinations, screenings, or medical device setup as directed by the pharmacist. • Processes medication deliveries and shipments using major couriers (e.g., FedEx, UPS, DoorDash) and ensures medications are delivered timely, to the correct location, and to the right person, while maintaining strict compliance with HIPAA, APLA Health standards of confidentiality, and APLA Health Pharmacy compliance policies. • Maintains a neat, clean, and professional personal appearance and leaves assigned delivery vehicles clean and ready for the next shift. Adheres to maintenance and safety check schedules. • Fosters a collaborative work environment by assisting colleagues when needed, providing feedback to improve service, and training others on pharmacy operations and procedures. • Participates in continuous quality improvement initiatives and special projects as assigned by the pharmacist, including the development and implementation of new systems and workflows. • Promotes APLA Health’s mission through friendly interactions with patients, clinic staff, and the public, including those requesting to transfer prescriptions, file grievances, or seek information. • Enhances team effectiveness by being cross-trained in multiple pharmacy functions, rotating through various assignments, and being adaptable and flexible in different roles as needed. • Participates in APLA Health’s broader mission by supporting patient enrollment and retention, and contributing to community engagement initiatives. • Stays informed about competitor services and local market trends to contribute to strategic improvements. • Regular interaction with patients and clinic staff providing HIV and STI clinical services. • Ensures timely and accurate delivery of medications, verifying patient information and obtaining signatures at the point of delivery. • Safely operates a personal or company vehicle to deliver prescription medications to patient homes, clinics, or partner sites. • Responsible for the cleanliness and readiness of the assigned vehicle, including refueling, routine safety checks, and car washes according to schedule. • Follows all protocols for the secure handling, transportation, and drop-off of medications in compliance with HIPAA and pharmacy confidentiality standards. o Possession of a valid California driver’s license and ability to maintain insurability under APLA Health Pharmacy policies. o Willingness and ability to travel long distances by car, often across multiple sites or regions, with short notice when needed. o Comfort with GPS devices, route planning, and navigating varied traffic conditions to ensure timely delivery. o Strong interpersonal communication skills and a professional demeanor when interacting with patients at their homes or delivery locations. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Highschool diploma or GED Equivalent and 6 months working as a Pharmacy Technician. • Pharmacy Technician Certification Board (PTCB) or Exam for the Certification of Pharmacy Technician(ExCPT) certification required. • Must have clear DMV driving record and be insurable through personal and company insurance. Knowledge of: • Basic pharmaceutical calculations such as sufficient quantity and days supply. • Adequate computers skills. • Insurance plans and claims resolution skills. Capable of initiating prior authorization process. Ability to: • Maintain workflow, promoting efficiency but ensuring patient safety above all. • Stay current on job trainings and important healthcare developments. • Multitask, cycling between different workstations to meet patient needs. • Participate in quality improvement measures, including alerting pharmacist of any erroneous events immediately. • Demonstrates the ability to navigate efficiently using GPS and route-planning tools to minimize delivery time and optimize routes. • Ability to drive for extended periods of time throughout Southern California, including high-traffic areas. • Ability to enter buildings, use stairs, and navigate varied physical environments when delivering medications to patients. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position and driving position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. Also may require long lengths of time in a personal vehicle. The position also requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=307850&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.60 - $28.82 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Dental Assistant provides chair-side assistance to the Dentist during patient treatment. Other duties include instrument sterilization, maintaining dental office cleanliness and asepsis, assisting in language translation between doctor and patient, and other front office duties as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide efficient chair-side assistance to the dentist in the clinic and the mobile dental van. • Take and develop x-rays. • Take impressions and pour models. • Perform coronal polishing (if licensed by the Dental Board of California) • Fabricate temporary restorations (if licensed by the Dental Board of California) • Clean, disinfect, and prepare operatories as needed for dental procedures. • Package and sterilize instruments. • Help maintain dental supply inventory. • Assist in maintaining OSHA and HIPAA compliance. • Be a visible representative of APLA Dental Services, Inc. in the community and occasionally network with other community-based organizations to help improve relationships and ensure maximum availability of resources for our patients. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Radiation Certificate • RDA preferred by not required • At least one year of chair-side assisting experience • Bilingual (English/Spanish) Knowledge of: • Universal precautions and infection control • OSHA and HIPAA regulations • Dental materials and usage • HIV/AIDS medical issues (preferred but not required) Ability to: • Fluently speak in the Spanish Language • Work independently and responsibly • Treat patients with respect, compassion, and confidentiality • Work independently and responsibly • Work effectively as a team member in a busy dental practice • Be self-motivated and maintain the commitment to excellence of APLA Dental Services, Inc. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=256282&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=273499&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $37.95 - $48.50 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for financial and data analysis of APLA Health clinical operations, managing patient panel assignments, and developing and tracking reports on key metrics and conducting staff training. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensures each patient is assigned a Primary Care Provider • Resolves unassigned patients by reviewing appointment history to determine appropriate assignment based on PCP availability • Monitors influx of new patients into provider panels and analyzes provider capacity (panel fullness) to absorb new patients; reviews issues with medical director and reassigns as appropriate • Reporting: o Develops monthly panel report and reviews PCP assignments. The monthly panel report consists of all patients seen in specified month, assigned PCP, treating provider (continuity), retention and PCP Change o Determines continuity percentages for each provider against CHC goals. o Ensure continuity target goals are being met. If not, develops a performance improvement plan in collaboration with the Chief Clinical Operations Officer and Chief Medical Officer o Develops and generates operational reports such as panel fullness, urgent/same day appointment availability, third next available, provider productivity reports, budgeted visits to actual visits, unlocked charts, etc. • In collaboration with the Chief Clinical Operations officer and the Chief Medical Officer, Manages PCP Change requests. Which could include o Patient-initiated PCP-change requests; facilitates discussion between and obtains approval from current assigned PCP and future PCP; makes the change in the practice management system o Provider-initiated PCP change requests. Facilitates discussion between current PCP and potential future PCPs; obtains agreement of acceptance by the new PCP. Makes the change in the practice management system. • Tracks patient status changes including death, transfers to other care, and makes the change in the practice management system • Assesses panel fullness against “right size” and discusses any needed adjustments with CMO • Assess impact of requests for changes in part-time status • Under the direction of the Chief Clinical Operations officer and the Chief Medical Officer tracks impact of and supports medical and operational leaders in making decisions on cross coverage, temporary coverage and movement of whole or partial panels, tracks provider status changes (transfer, termination, sabbatical, medical leave, etc.) and: o Evaluates impact on assigned panel of patients o Reassigns panel to other clinic providers according to panel fullness o Notifies affected patients of new PCP assignment • Training: o Conducts empanelment 101 training for all staff (importance of empanelment, access, and continuity) o Conduct contact center and front office/back-office training on scheduling with assigned PCP o Conduct PCP Change request training for contact center, front office/back-office staff • Data oversight (and governance participation) of PCP data, clinical FTE data • With Operations and Medical Leaders, create PCP Teams and care teams • Manage and update PCP Teams and Care Teams (e.g., adjust teams if there are staff turnover issues) • Managing weighting panel parameters OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Bachelor’s degree required; Finance, Business, Healthcare Administration major or other similar major required. • 3 to 5 years of relevant experience, required. • Experience in data and financial analysis is required. • Experience in healthcare industry/operations, helpful. Knowledge of: • Healthcare operations • Electronic health records and data reporting. • Strong Microsoft Excel skills. Ability to: • Communicate effectively with providers, other staff, and outside vendors. Must be well-organized and detail-oriented. • Strong analytical and written communication skills in order to prepare complete and accurate program reports and records. The ability to analyze and interpret data is required. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons. Equal Opportunity Employer: minority/female/disability/veteran/transgender. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=269258&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $26.20 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID vaccination required or medical/religious exemption. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=282597&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Program Manager for the Gender Services Program, the Gender Services Patient Advocate will help develop, implement, monitor, and evaluate all approaches with TGINB+ (Transgender, Intersex, Gender Non-Binary, and Gender Expansive) patients. The Gender Services Patient Advocate’s main role will be to assist TGINB+ patients, coming into the APLA Health Centers, with their medical and gender related services. The Gender Services Patient Advocate will assist in getting new patients enrolled at APLA Health and help them navigate health services that are available to them depending on their insurance. The Gender Services Patient Advocate may assist APLA Health patients with certain social services like name & gender change, enrolling in Cal-fresh or GR (general relief). The Gender Services Patient Advocate will make regular contact/check-ins with APLA Health’s TGINB+ patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist the Program Manager for Gender Services in the development and implementation of APLA Health’s services for TGINB+ patients. • Conduct the “Trans Need Assessments” with all new patients to identify their needs, and offer support the patient as applicable. • Follow up with patients to ensure their needs are being met and are satisfied with the services they are receiving at APLA Health. • Monitor, update, and sustain program visibility on all social media platforms. • Provide health education activities to members of the TGINB+ community. • Help coordinate the design and layout of collateral materials supporting Gender related services, including but not limited to; program flyers, publicity campaigns, events and other materials as needed. • Develop and implement a yearly community mobilization plan targeting outreach venues. • Work with and continue to develop relationships with key stakeholders and APLA Health’s community partners. • Assist APLA Health’s Behavioral Health Team in regards to the needs of our TGINB+ patients. • Assist APLA Health’s Medical Health Team in regards to the needs of our TGINB+ patients. • Develop relationships with HIV service agencies throughout Los Angeles County that would best assist the TGINB+ community. • Ensure culturally and linguistically appropriate services. • Prepare quantitative and qualitative reports as assigned. • Attend community/public meetings as necessary. • Provide peer mentoring to clients seeking gender transition services. OTHER DUTIES MAY BE ASSIGNED TO MEET PROGRAM NEEDS. REQUIREMENTS: Training and Experience: Associates degree in a human services field OR two years of experience working in the TGINB+ community as an advocate. At least two years’ experience working with marginalized communities and have extensive knowledge of psychosocial issues related to the gender continuum is preferred. Case and record management experiences is preferred. Experience working in a nonprofit environment preferred. Specific training/experience with the HIV/AIDS/TGINB+ related issues preferred. Experience working with electronic health records (eClinicalWorks) preferred. Knowledge of: Gender spectrum and the barriers to health care that the TGINB+ community continue to face. GAHT (gender affirming hormone therapy), GAS (gender affirming surgeries) and procedures. Spectrum of HIV and STI’s human sexuality, substance use and abuse, effective communication skills, de-escalation practices, harm reduction, , psychosocial and mental health factors affecting quality of life for HVI/TGINB+ individuals, outreach strategies, date management, health and social concerns of diverse populations of TGINB+ persons, particularly those from marginalized communities PEP and PrEP, HIV/STI risk reduction theory, principles of social marketing and venues or areas where the target population congregates (in-person/online). Ability to: Communicate effectively orally and in writing; organize work in an effective manner; work in collaborative clinical based environment; interdisciplinary; work effective independently; show empathy to and extend compassion to those of the gender spectrum. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California drivers’ license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=313286&clientkey=A5559163F67395E0A2585D2135F98806