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Remote Call Center Representative

Negotiable Salary

TechOp Solutions International

Columbia, SC, USA

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Description

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions. Remote position, but candidate must reside in the Columbia, SC metropolitan area Duties:   Answer inbound calls, emails, chats, and other contact channels.  Provide direct customer service  Maintain service quality standards, including courtesy, professionalism, and efficiency.   Other duties, as assigned  Requirements HS degree, or equivalent, required  Customer service experience  Must be able to pass a typing test  Must be able to obtain and maintain government agency suitability requirements as a condition of employment Ability to use telephony tools and applications  Good verbal and written communication skills  Basis computer skills  A reliable, hard-wired internet connection is required

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Columbia, SC, USA
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