Direct Support Professional (DSP)

EMPLOYMENT OPPORTUNITY The Energy Intake Assistant will pre-screen energy specific clients, schedule appointments, assist with document collection and data entry. The Assist will also provide general clerical support to the Energy Program Specialists and team. This will be a full-time position at 37.5 hours per week. Preference will be given to those bilingual in Spanish/English. All training will be provided on the job. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Screens clients, schedules appointments, and responds to inquiries regarding the Energy Program. 2. Monitors Daysmart software for online applications. Contacts customer to complete intake form in Docuware. 3. Assists online and in-person clients in completing the Energy Assistance application. 4. Performs appointment confirmation calls at 10-day and 1-day intervals. 5. Organizes and maintains daily intake forms for Energy Program Specialists. 6. Process incoming mail and electronic mail for Energy Program. Scan and file incoming documents into Docuware. 7. Serve as point person for energy@ email address. Respond and manage incoming emails. 8. Provides basic home energy conversation education through printed flyer/brief review with clients. 9. Enters client information into multiple agency databases. 10. Process PSE help files electronically. 11. Provide clerical support functions for Energy Program Specialists at the direction of the Energy Program Manager. 12. Coordinate with Resource Specialists regarding client calls and scheduling appointments. 13. Contact utilities on behalf of clients to help set up payment arrangements as needed. 14. Assists clients at reception area as a back up to Energy Program Specialists. 15. Assist with program outreach events as needed. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -First Aid & CPR Certified. (within 6 months of hire) Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Must have strong attention to detail. -Ability to learn and use agency databases, such as Docuware, VMware, EmpowOR. -Strong organization and time management required, with ability to multi-task. -Work independently, and as a team member; self-motivated. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Pay range between $17.49-$19.32 per hour (DOE) Benefits include: -Medical & Dental Insurance including Rx and Vision -Life Insurance and AD&D coverage -Retirement Plan -Employee Assistance Program -Paid Sick and Vacation Leave -12 Holidays per year -Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

The Whatcom Dispute Resolution Center is looking to hire 1-2 of the following positions: Position Title: Family Case Manager Employment Status: .5 FTE to 1 FTE (20-40 hours/week, negotiable based on org needs at time of hiring); non-exempt, benefited, occasional evenings and weekends Benefits: Medical, Dental, Vision coverage, EAP, 401k, 13 paid holidays, paid vacation, paid sick leave, professional development opportunities, flexible schedule with opportunity for occasional remote work. Some benefits dependent on FTE. Reports to: Mediation Program Manager Starting Wage Range: $21 - $22 per hour To apply: Email cover letter, resume, and 3 references to Jaina Gemin, Search Coordinator at jaina @ whatcomdrc.org, with the subject header “FCM Application - Applicant Name”. Open until filled, with applications reviewed on a rolling basis. Who we are: The WDRC is a 501(c) 3 nonprofit, operating in the ancestral lands of the Coast Salish Peoples. With a vision for Whatcom County to be a community in which people approach conflict in creative and healthy ways, and a mission of providing and promoting constructive and collaborative approaches to conflict, we integrate the values of kindness, impartiality, empowerment, collaboration, communication, equity, diversity, sustainability, and integrity across our organization. Working Conditions: The WDRC continually strives to provide a supportive, healthy, and productive work environment. Every staff member plays an active role in contributing positively to our organizational culture. Staff serve the public through a variety of programming in public and private spaces. Given the nature of the WDRC’s mission and services, the possibility of exposure to escalated emotion and offensive language from the public exists. The WDRC expects staff to respond to these instances with diplomacy, tact, and compassion. Position Description: The Family Case Manager reports to the Mediation Program Manager and serves an integral role within the WDRC, providing direct services to families navigating separation, divorce, developing and modifying parenting plans, and other intra-family conflict. This position will work closely with other case managers and staff to effectively support family clients. The Family Case Manager will also occasionally manage other cases, such as parent-teen, commercial or community when the need arises. The Family Case Manager serves as an ambassador of the WDRC’s values and interacts regularly with clients, mediators, and fellow staff. The Family Case Manager is able to work autonomously, and contribute collaboratively, to ensure the provision of high quality services. The position includes a combination of administrative and direct service tasks. An ideal candidate will be an experienced mediator, highly skilled in listening deeply and compassionately; and will share a strong belief in the mission of the WDRC, enthusiastically embracing the opportunity to work with our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Case Management Duties ● Conduct client intake process, screening for service eligibility, readiness, and risk management ● Schedule, confirm, remind, and reschedule mediations, managing both mediator and client needs ● Anticipate needs and prepare volunteers, conciliators, mediators and clients for success. ● Provide coaching services, phone conciliation services and, where agreed upon by both parties, convene mediation sessions to assist clients in reaching resolution ● In coordination with the Program Manager and Program Coordinator, ensure alignment with mediation-related details of court orders and safety-planning. ● Provide telephonic and in-person support to clients, spontaneous and by appointment ● Provide support to clients in distress, assisting them to manage heightened emotion while maintaining professional boundaries. ● Connect families with external resources as needed ● Prepare onsite or virtual mediation rooms and ensure all pre/post mediation paperwork is completed ● Provide support to mediators before, during, and after sessions ● Ensure fees for services are collected ● Open and close mediation cases, recording and filing all data and paperwork according to procedures. ● Mediate Family cases as needed ● Assist mediation team with intake and case management for other case types as needed Other responsibilities include but are not limited to: ● Foster positive working relationships with mediators and practicum students ● Actively participate in collaborative program development needs, from admin to outreach. ● Participate actively in staff and team meetings and work collaboratively with other staff to advance WDRC mission ● Other duties as assigned Required Qualifications ● Exceptional communication and interpersonal skills, including with people experiencing heightened emotions and/or mental health challenges ● High level of professionalism, warmth, and compassion when connecting with people in distress ● Ability to communicate in a trauma-informed, culturally sensitive, and non-judgmental way ● Strong listening skills and ability to process and synthesize large amounts of information often from emotionally escalated people ● Ability to hold professional boundaries and objectivity while remaining empathetic to clients' needs ● Capacity to healthily navigate & process emotionally-charged conversations & topics (e.g domestic abuse) ● Flexible and patient mindset and adaptability to frequently changing priorities ● Ability to work in a collaborative environment and also successfully work independently ● Strong organizational and time management skills and ability to adhere to deadlines ● High proficiency with various software and platforms, including Google Workspace, DocuSign, Zoom, and ability to quickly learn new software or systems ● Experience and/or education in a related field Preferred Experience and/or Training ● Previous case management experience ● Familiarity with and belief in mediation and alternative dispute resolution ● Familiarity and/or experience with local Family court system, rules, and statutes ● Experience working with families in conflict ● Basic Mediation Training (40hr) and Family Mediation Training (24hr) course completion ● Advanced training in Family Mediation and/or Parent-teen Mediation ● BA, or combination of AA and professional experience, or Paralegal degree/certification ● Multilingual or multicultural

To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=637955716 Primary Purpose: Assist in the care and treatment of young adults with psychiatric needs by providing a consistent presence, skills training, and emotional support in a safe and secure manner. Assist young adults with life skills and assistance with obtaining and maintaining employment out in the community. Education and Experience: A BA/BS in a Behavioral Science or three years of work experience in Human Service/Mental Health field or a combination of relevant education and experience.  Certified QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry preferred or must meet QMHA registration requirements with MHACBO Minimum Qualifications: Provide proof of current, valid Oregon Driver’s License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties. Successfully pass a Criminal Background Check and Medicaid Fraud Check. Obtain and maintain current CPI Verbal De-escalation Certification. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification. Obtain a Food Handlers Card. Essential Duties, Responsibilities and Core Competencies: Deliver and coordinate skills training, psychiatric services, and mental health services for young adults within the program and in coordination with community partners. Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries while being present in the home environment of the young adults served. Consistently participate in ongoing education and trainings provided by the agency and through external trainings to promote understanding of the young adult population and best practice in working with the population. Consistently complete all training hours required to maintain certification as a Qualified Mental Health Associate and annually complete the recertification requirements required by the state and the agency. Demonstrate knowledge of and alignment with Trauma Informed Care using a variety of therapeutic approaches, including but not limited to, Collaborative Problem Solving, Motivational Interviewing, Cognitive Behavioral Therapy, Dialectic Behavioral Therapy, Humanistic, and Integrative. Show competency in utilizing the concepts/approaches in interactions with young adults, families, staff, and community partners. Actively supervise and interact with young adults both in the community and within the therapeutic milieu to maintain safety and provide in the moment psychiatric and mental health services. Demonstrate knowledge of young adults’ development, anticipated differences in development based on diagnosis and history, and group dynamics by adjusting therapeutic approaches for appropriate developmental level for group interactions to allow full group engagement. Provide transportation of young adults, or assistance with transportation, including independent forms of transportation such as navigating public transportation, for appointments and activities. Provide individual and group skills training and coaching within skill areas including, but not limited to, independent living/self-sufficiency, exercise, healthy eating, wellness, education, continuing education, coping skills, navigating the medical community, establishing services, and community living. Provide modeling and lived experience examples to assist youth in problem solving issues related to independent living skills such as obtaining employment, finding housing, navigating interactions with financial institutions, establishing services with utilities, establishing services with medical providers, and basic home inventory and care. Safely de-escalate young adults, including in crisis situations, by effectively using verbal intervention skills. Concisely and thoroughly document daily clinical information. Provide timely accurate documentation to meet billing requirements.  Must adhere to Oregon Administrative Rules (OAR) and standards of care. Consistently meet program billing requirements. Abide by ethical codes, mission, values, and professional standards, including confidentiality. Actively utilize, reference, and follow agency policies, procedures, and guidelines. Present a positive attitude, professional demeanor and demonstrated respect with young adults, families, staff, visitors, and community partners. Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense. Comply with all federal, state and agency health and safety reporting requirements. To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=637955716

To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=621203025 Primary Purpose:  Assist in the care and treatment of young adults with psychiatric needs by providing a consistent presence, skills training, and emotional support in a safe and secure manner. Assist young adults with life skills and assistance with obtaining and maintaining employment out in the community. Education and Experience A BA/BS in a Behavioral Science or three years of work experience in Human Service/Mental Health field or a combination of relevant education and experience.  Certified QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry preferred or must meet QMHA registration requirements with MHACBO Minimum Qualifications: Provide proof of current, valid Oregon Driver’s License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties. Successfully pass a Criminal Background Check and Medicaid Fraud Check. Obtain and maintain current CPI Verbal De-escalation Certification. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification. Obtain a Food Handlers Card. Essential Duties, Responsibilities and Core Competencies: Deliver and coordinate skills training, psychiatric services, and mental health services for young adults within the program and in coordination with community partners. Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries while being present in the home environment of the young adults served. Consistently participate in ongoing education and trainings provided by the agency and through external trainings to promote understanding of the young adult population and best practice in working with the population. Consistently complete all training hours required to maintain certification as a Qualified Mental Health Associate and annually complete the recertification requirements required by the state and the agency. Demonstrate knowledge of and alignment with Trauma Informed Care using a variety of therapeutic approaches, including but not limited to, Collaborative Problem Solving, Motivational Interviewing, Cognitive Behavioral Therapy, Dialectic Behavioral Therapy, Humanistic, and Integrative. Show competency in utilizing the concepts/approaches in interactions with young adults, families, staff, and community partners. Actively supervise and interact with young adults both in the community and within the therapeutic milieu to maintain safety and provide in the moment psychiatric and mental health services. Demonstrate knowledge of young adults’ development, anticipated differences in development based on diagnosis and history, and group dynamics by adjusting therapeutic approaches for appropriate developmental level for group interactions to allow full group engagement. Provide transportation of young adults, or assistance with transportation, including independent forms of transportation such as navigating public transportation, for appointments and activities. Provide individual and group skills training and coaching within skill areas including, but not limited to, independent living/self-sufficiency, exercise, healthy eating, wellness, education, continuing education, coping skills, navigating the medical community, establishing services, and community living. Provide modeling and lived experience examples to assist youth in problem solving issues related to independent living skills such as: obtaining employment, finding housing, navigating interactions with financial institutions, establishing services with utilities, establishing services with medical providers, and basic home inventory and care. Safely de-escalate young adults, including in crisis situations, by effectively using verbal intervention skills. Concisely and thoroughly document daily clinical information. Provide timely accurate documentation to meet billing requirements.  Must adhere to Oregon Administrative Rules (OAR) and standards of care. Consistently meet program billing requirements. Abide by ethical codes, mission, values, and professional standards, including confidentiality. Actively utilize, reference, and follow agency policies, procedures, and guidelines. Present a positive attitude, professional demeanor and demonstrated respect with young adults, families, staff, visitors, and community partners. Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense. Comply with all federal, state and agency health and safety reporting requirements. To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=621203025

Are you looking for a job that really makes a difference in peoples lives? Come to work for Meals on Wheels and bring a smile to a Senior in need of a hot meal. A brief overview: This position will oversee the kitchen and provide assistance to the Site Manager at a busy Meals on Wheels site located at the Vic-Geary center in Plaistow NH. Your day will start off with a delivery of food from our caterer. Everything is already cooked and prepared when it arrives at the site, you and your team will package everything up and get it ready to deliver. Then the meal delivery drivers pack their bags and head out to deliver meals. You and the volunteers clean up and get things ready for the next day and to serve lunch to clients at the center around 11:30 AM. Responsibilities at the site include packing meals for the homebound, cleaning-up kitchen, assisting the manager and supervising volunteers. Knowledge of proper sanitation procedures a plus. This position will be the manager's right-hand person and support the manager with everyday issues as well as able to fill in during short-term absence. This position also requires the kitchen assistant to fill in for meal drivers and when needed. Mileage reimbursement is .70 cents a mile. Some physical requirements are listed here but not limited to; ability to lift up to approximately 35 pounds, push or pull carts. Ability to bend, kneel or twist while working in the kitchen. You may also be on your feet for 1 to 2 hours at a time. When filling in for a driver, you will be doing a mix of driving and walking in and out of homes, you will enter and exit a vehicle multiple times, and may have to navigate stairs during delivery. A meal delivery route is approximately 2 hours. Approx. 25-30 hours per week from approx. 7:00 AM to 1:00 PM Monday-Friday. 11 paid holidays off per year. Paid time off for vacation/sick day (accrued). Annual longevity bonuses. Skills and Qualifications: Must be 21 years of age or over with a valid driver's license, reliable vehicle and a good driving record. Must have a good driving record. Comfortable using a computer.