Schenectady Management Job Listings

Assistant General Manager (Sbarro)63393554672131120

Workable

Assistant General Manager (Sbarro)

Job Summary: The Assistant General Manager (AGM) at Sbarro supports the General Manager in leading all aspects of restaurant operations in our Fultonville, NY location. This includes team leadership, customer service, food quality, cost control, and ensuring that the store operates efficiently and profitably. The AGM is a hands-on leader who models Sbarro's values while maintaining a positive, high-performance work environment. Key Responsibilities: Assist in managing daily operations, including food preparation, guest service, and cleanliness. Supervise, coach, and motivate team members to achieve performance and guest satisfaction goals. Ensure compliance with Sbarro's standards for food safety, sanitation, and quality. Lead shifts effectively and step into the GM role in their absence. Help with hiring, onboarding, and scheduling staff to ensure optimal coverage. Monitor and manage labor costs, food costs, inventory, and waste. Resolve customer issues promptly and professionally to maintain satisfaction and brand loyalty. Ensure all team members comply with policies, procedures, and local/state regulations. Assist in marketing promotions and suggest operational improvements to drive sales. Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Minimum of 1–2 years of restaurant management or supervisory experience (QSR or pizza concept preferred). Strong leadership, problem-solving, and decision-making skills. Solid understanding of restaurant operations, including scheduling, inventory, and labor control. Excellent communication and interpersonal skills. Ability to work a flexible schedule, including nights, weekends, and holidays. ServSafe certification or food handler’s card (or willingness to obtain).

Fultonville, NY, USA

Negotiable Salary

Assistant General Manager (Miss J's Diner)63393539706755121

Workable

Assistant General Manager (Miss J's Diner)

Job Summary: Miss J’s Diner is seeking an energetic and dedicated Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of day-to-day operations. The AGM ensures the smooth and efficient running of the diner, delivering excellent customer service, maintaining food quality and safety standards, and supporting a positive and motivated team environment. Key Responsibilities: Operational Support Assist the General Manager with daily operations including opening/closing procedures. Oversee dining room and kitchen operations during shifts to ensure smooth service. Manage inventory, ordering, and deliveries to ensure stock levels meet business needs. Ensure compliance with health, safety, and sanitation regulations. Staff Supervision Lead by example and supervise front- and back-of-house staff. Assist with hiring, onboarding, training, and scheduling of team members. Coach and support staff to maintain high performance and guest satisfaction. Help resolve employee conflicts and promote teamwork and a positive workplace culture. Customer Service Monitor service quality and address customer concerns in a timely and professional manner. Promote a welcoming and friendly environment consistent with Miss J's Diner's brand and values. Step in to serve guests when necessary to ensure timely and excellent service. Financial Responsibilities Assist in achieving sales and profitability targets. Monitor labor costs, reduce waste, and help manage operational expenses. Review daily sales reports and work with the GM to implement cost control strategies. Qualifications: 2+ years of experience in a supervisory or assistant management role in the restaurant industry. Strong leadership, communication, and organizational skills. Passion for customer service and hospitality. Knowledge of food safety standards and basic business operations. Availability to work flexible hours, including nights, weekends, and holidays.

Fultonville, NY, USA

Negotiable Salary

Shift Lead (Miss J's Diner)63393498820483122

Workable

Shift Lead (Miss J's Diner)

Position Summary: Miss J’s Diner is looking for a reliable and motivated Shift Lead to oversee daily operations during assigned shifts. This role is perfect for someone with strong leadership skills, excellent customer service, and the ability to keep things running smoothly in a fast-paced diner environment. Key Responsibilities: Supervise front-of-house and back-of-house operations during scheduled shifts Ensure all team members provide excellent customer service Open and/or close the diner following standard operating procedures Handle guest complaints or concerns in a professional manner Assist with training new employees and mentoring team members Monitor food quality, cleanliness, and compliance with health and safety regulations Maintain inventory and communicate supply needs to management Cash handling: process payments, balance drawers, and prepare deposits Lead by example in professionalism, punctuality, and teamwork Qualifications: High school diploma or equivalent Previous experience in food service, preferably in a supervisory or lead role Strong communication and organizational skills Ability to stay calm and make decisions under pressure ServSafe certification (or willingness to obtain) preferred Must be available to work weekends, holidays, and a flexible schedule What We Offer: Competitive pay and tips Opportunities for advancement A fun, fast-paced work environment Staff meals and diner discounts

Fultonville, NY, USA

Negotiable Salary

Workable

Shift Lead (Sbarro)

Key Responsibilities: 1. Team Leadership & Supervision: Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness. Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly. Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area). Provide guidance and support to team members, helping them with any challenges or questions they may have. Monitor employee performance during the shift and provide feedback to improve performance. Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. 2. Customer Service Excellence: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction. Ensure customer orders are prepared correctly and delivered in a timely manner. Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards. 3. Food Preparation & Safety: Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service. Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines. Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols. Monitor inventory levels, ensure products are stocked, and notify management when supplies are low. 4. Cash Handling & Register Operations: Operate cash registers, process transactions, and ensure accuracy in cash handling. Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments. Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift. 5. Training & Development: Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards. Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies. Encourage team members to develop their skills and promote from within whenever possible. 6. Operational Support: Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift. Ensure compliance with all health, safety, and sanitation regulations. Help manage labor and food costs to ensure the restaurant meets its financial targets. Maintain operational standards and ensure the restaurant is always prepared for peak business periods. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred. Leadership: Strong leadership skills with the ability to motivate, guide, and support team members. Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service. Communication: Strong communication skills with the ability to effectively interact with employees and customers. Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment. Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly. Flexibility: Willingness to work various shifts, including nights, weekends, and holidays. Physical Demands: Ability to stand and walk for long periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced environment while managing multiple tasks simultaneously. Ability to work in varying kitchen temperatures and conditions.

Fultonville, NY, USA

Negotiable Salary