Passport Online - Customer Service (Pacoima)

HDOnTap.com provides professional live streaming services for wildlife, tourism, and hospitality partners worldwide. XStreamDesigns.com designs and manufactures rugged outdoor camera enclosures and accessories for demanding environments. We are looking for a versatile and mechanically inclined Shop, Assembly & Support Technician to join our team and support both companies. This role combines technical support, hands-on fabrication, and field installation work in a fast-paced, innovative environment. Key Responsibilities 1. Streaming Support Services -Provide first-level support for live streaming systems, cameras, and related hardware. -Assist clients with troubleshooting connectivity, networking, and streaming issues. 2. System Builds & Installations -Assemble and configure off-grid solar systems for remote deployments. -Install and configure IP cameras, solar systems, and networking hardware on-site and in the shop. -Support field deployment and service trips as needed. 3. Technical Setup & Configuration -Configure IP networking, wireless systems, and solar controllers. -Test and integrate camera hardware with streaming servers and software. -Perform soldering, wiring, and electrical assembly for DC power systems. 4. Shop & Warehouse Operations -Assemble and quality-check X Stream Designs enclosure systems. -Manage inventory of parts, tools, and hardware. -Maintain an organized and efficient warehouse and work area. Desired Skills & Qualifications 1. Mechanical Aptitude: Strong hands-on skills with tools, assembly, and fabrication. 2. Networking Knowledge: General understanding of IP networking concepts (IP addresses, routers, switches, wireless). 3. Computer Literacy: Proficient with Windows MacOS and Unix; ability to learn new software and skills quickly. 4. Electrical Skills: Experience with DC power systems, wiring, and solar setups. 5. Soldering & Fabrication: Comfortable soldering wires and connectors; ability to fabricate small parts as needed. 6. Problem Solving: Self-starter with the ability to troubleshoot, think critically, and adapt. 7. Physical Readiness: Comfortable working in shop and field environments, including lifting equipment and working outdoors. Preferred Experience (Nice to Have) 1. Experience with IP cameras, streaming hardware, or AV systems. 2. Knowledge of solar charge controllers, inverters, and battery systems. 3. Prior work in fabrication, electronics assembly, or warehouse management. 4. Comfort working on ladders, rooftops, or outdoor environments during installations. What We Offer - Competitive pay based on experience. - Hands-on training with unique technology (live streaming, IP Networking, Off-Grid Solar, and Camera & Audio Systems). - Opportunity to work on exciting projects across wildlife, tourism, and technology. - Collaborative small-team environment with growth potential.

Company Profile      At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.       Overview   We are looking for an experienced Product Manager. This role is responsible for leading project lifecycle and product development and deployment initiatives for an IP Video product for an enterprise organization. This involves product planning, drafting and refining product requirements, competitive research and analysis, and all product operations through deployment. This position is hybrid and qualified candidate will work on-site in either Philadelphia PA, or Denver, CO a few days a week and other days remote. Candidates must live in either the Philadelphia metro area or the Denver metro area and be willing to go on-site each week some days.     Duties & Responsibilities  Manage products and services utilizing product and/or project management principles, strategy and execution  Understand the current GTM approach and how to engage with stakeholders as necessary for product release solutions  Proven ability to work in large, enterprise organization and communicate effectively with stakeholders  Manage key documentation deliverables such as inputs, outputs, GTM materials   Enhance product management tools, documentation, and reporting  Create and maintain product related information and communication  Create and maintain process workflow documentation to support business needs  Consistently exercise informed judgment and discretion in matters of significance  Direct cross functional teams, such as engineering or development, regarding product requirements  Act instrumentally in connecting Agile and non Agile teams to support product efforts   Requirements Desired Skills and Experience  Minimum 7 years direct product planning, product operations and product management experience  Experience in telecommunications/broadband, data service networks, or contact center environments preferred  Experience working with IP video is required Experience in an Agile or Scaled Agile environment is necessary  Experience with project or program management is necessary Knowledge and understanding of products in a technical capacity, understanding their requirements and related business needs  Experience aligning multiple business groups in a cross-functional, matrixed environment  Ability to drive and lead stakeholder meetings and manage deliverables from development and engineering  Excellent communication skills, utilizing a formal system for communications, reporting intake status, and collaborating with other internal groups  Ability to ramp up on new projects quickly and work autonomously, while actively keeping project team and client informed of milestones and potential issues    Qualifications/Technical Skill Requirements  Excellent knowledge of MS Office Suite products, especially Excel and PowerPoint for tracking, reporting, and executing slide presentations  Experience with MS Project and JIRA are helpful  Experience with broadband technology product solutions/offerings is preferred  Familiarity working with cross functional teams- IT, product development, engineering, and marketing is necessary  Experience managing numerous product lines and providing updates and insights to stakeholders at a variety of levels in a large enterprise organization    Education/Certifications  Bachelor’s degree in Business or other quantitative field  PMP certification is helpful or project management methodology courses  Consulting background is helpful but not required  Compensation For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a 6 - 12 month engagement with an annualized salary of $120,000 - $150,000. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role. Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our consultants and empowering our people will also deliver the best results and value for our clients.

Computer Production Technician Location: Vista, California (On-site, US Site Team) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our US site, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a Computer Production Technician to join our US site team. This role is primarily focused on assembling, testing, and shipping Protectli products while supporting day-to-day operations. While production is the main responsibility, candidates with customer service, technical support, or sales experience may have opportunities to assist with customer inquiries or troubleshooting as business needs arise. Protectli values team members who bring a variety of skills and interests, and growth opportunities are available based on performance and fit. This role reports directly to the US Site Operations Manager or Production Technician Lead. Key Responsibilities Assemble, test, and troubleshoot Protectli computers and network appliances. Follow established procedures for production, shipping, and returns. Maintain accurate records of builds, shipments, and inventory transactions. Ensure quality control and escalate issues when needed. Support cross-functional site operations, adapting to changing priorities. Contribute to a clean, safe, and organized work environment. Participate in problem-solving and suggest improvements to processes. Support customer inquiries (sales or support) as needed, with training provided. Adapt to shifting priorities while maintaining high quality standards. Requirements Strong attention to detail; ability to follow procedural steps precisely. Basic knowledge of computer hardware (RAM, CPU, storage, networking, etc.). Basic computer skills (Google Workspace, MS Office, or similar). Strong communication and teamwork abilities. Detail-oriented, adaptable, and willing to learn new skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the United States. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in electronics assembly, production, or logistics. Experience in customer service, sales, or technical support. Ability to explain technical concepts in simple terms. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $25 per hour. Growth potential within the US site team (e.g., lead, combined roles, or specialized functions depending on fit and company needs). Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? As a Production Technician, you’ll gain hands-on experience with computer hardware while also having the chance to develop customer-facing skills. Whether your strengths are technical, organizational, or interpersonal, Protectli offers opportunities to grow with a company that values initiative and versatility.

This position is posted by Jobgether on behalf of Fliff Inc. We are currently looking for a Product Manager in Texas (USA). This role offers a unique opportunity to shape and deliver engaging, innovative products in the fast-growing sports gaming space. You will lead the full product lifecycle, turning market insights, customer feedback, and data-driven analyses into actionable roadmaps and feature sets. The position involves close collaboration with engineering, operations, finance, legal, and other stakeholders to ensure products are not only fun and competitive but also aligned with business objectives. This is a highly dynamic and fast-paced environment, perfect for a proactive, analytical, and creative professional. The role emphasizes ownership, impact, and the ability to translate complex requirements into simple, effective solutions. You will have the freedom to innovate while contributing to a collaborative and supportive team culture. Accountabilities Own the end-to-end product lifecycle, from concept to launch, across multiple streams and product verticals. Translate market trends, customer insights, and quantitative data into actionable roadmaps, product features, and capabilities. Collaborate cross-functionally with engineering, operations, finance, legal, and other stakeholders to define success metrics and deliver measurable outcomes. Ensure product decisions are data-driven, customer-focused, and aligned with business priorities. Continuously refine products based on feedback, testing, and evolving market demands. Requirements 4–10 years of experience in product management, with a strong track record of shipping successful products. Experience in the sports and gaming industries is highly preferred. Strong analytical skills with a data-driven approach to decision-making. Ability to collaborate effectively across multidisciplinary teams, balancing autonomy with teamwork. Excellent communication skills, both verbal and written, with the ability to translate complex ideas into actionable plans. Ownership mindset with a bias toward action and delivering results in fast-paced environments. Benefits Annual salary range: $90,000–$125,000, depending on experience and background. Flexible/Unlimited time off policy. 100% paid medical, dental, and vision insurance for employees and dependents. Pre-tax healthcare savings plans with up to $500 annual employer contribution to HSA. Employee-sponsored 401(k) plan. Fully remote work environment with $500 work-from-home stipend + equipment & accessories. Generous parental leave. Opportunities for professional development in a dynamic, global setting. Supportive, collaborative, and knowledge-driven workplace culture. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

Qualification & Testing Technician Location: HQ — Vista, California (On Site) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our sites, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. The team at headquarters is in charge of the design and testing of our products and provides support to our sites in the US, Canada, and EU. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a highly detail-oriented Computer Qualification & Testing Technician to join the HQ team. In this role you will be responsible for executing and documenting qualification tests (hardware + software) that measure our products’ performance, reliability, and compatibility, and to verify that they meet the required standards. You’ll work closely with the Product Development and Software & Systems teams to identify issues early and help maintain our product quality and stability. Key Responsibilities Plan, set up, execute, and document hardware qualification tests for devices such as mini-PCs, RAM modules, SSDs, etc. Perform software/firmware compatibility, performance, and stress testing (boot-up, OS installation, firmware upgrades, driver compatibility, etc.) Maintain and follow detailed test procedures; ensure all steps are reproducible and traceable. Log all test results, failures, anomalies; determine root causes when possible. Use diagnostic tools, measurement equipment, and test benches to gather data. Work with Product Development and Software & Systems teams to reproduce issues, verify fixes, and update test suites accordingly. Maintain test hardware, OS images, and software tools, ensuring they are properly versioned. Assist with improving and optimizing test processes, tools, and documentation; suggest enhancements. Participate in design reviews or new product qualification phases. Assist in defining test requirements and criteria with cross-functional teams. Ensure test environment safety, integrity, and cleanliness; manage hardware lifecycle (aging, wear-out, etc.). Requirements Very strong attention to detail; ability to follow and write procedural steps precisely. Solid understanding of computer hardware: mini-PCs, RAM, SSDs, motherboards, storage, etc. Basic computer skills (Google Workspace, MS Office, or similar). Experience with software/firmware: OS installation/setup, firmware flashing/upgrading, driver issues. Ability to do basic troubleshooting when needed and escalate appropriately. Good documentation skills: maintain and update test plans, writing clear reports, logging defects. Experience using test & measurement tools (multimeters, chip flashing tools, perhaps oscilloscopes, or other diagnostic tools is a plus). Ability to manage multiple test setups simultaneously, maintaining consistency. Strong verbal and written communication skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the U.S. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in hardware qualification, reliability testing, or QA in a similar product domain. Familiarity with version control of firmware/software. Experience with automated testing and/or scripting. Knowledge of standard testing tools for SSDs, RAM, thermal/voltage stress, etc. Background in cross-platform OSes (e.g. different Linux distros, Windows) and firmware/BIOS navigation and configurations. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $35 per hour. Opportunities for professional growth: working with multiple teams, exposure to product design, possibly moving into senior test/qualification roles. Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? This role is critical in Protectli’s mission to deliver reliable, high-quality hardware. Qualification & testing help catch and fix issues before customers see them, reduce returns, ensure firmware and OS compatibility, and build confidence in our products. If you take pride in precision, enjoy figuring out how things break (or could), and want to contribute to both hardware and software sides of product quality, this is the place for you.

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.