Assistant Manager (Sonic)

Key Responsibilities: 1. Staff Management & Leadership: Assist in recruiting, hiring, and training team members, ensuring they understand job responsibilities and company policies. Supervise and lead the team during shifts to ensure high productivity and morale. Assign and delegate tasks to employees while ensuring they follow proper operational procedures and safety guidelines. Provide ongoing coaching, feedback, and performance evaluations to staff members. Manage staff schedules to ensure adequate coverage during peak hours. Resolve conflicts or issues among employees and maintain a positive work environment. 2. Customer Service: Ensure all customers receive fast, friendly, and accurate service in line with Sonic’s customer service standards. Address customer complaints, concerns, or issues promptly and professionally. Maintain high customer satisfaction by ensuring orders are correct and delivered quickly. Encourage customer feedback and suggestions for continuous improvement. 3. Operational Oversight: Oversee the preparation and delivery of food to ensure it meets quality standards and is served in a timely manner. Monitor and ensure the kitchen, dining areas, and drive-thru are clean and well-maintained. Support the management team in the opening and closing of the restaurant. Ensure that food safety, cleanliness, and sanitation standards are followed by all staff members. Ensure the efficient and safe operation of kitchen equipment and POS systems. 4. Inventory & Supply Management: Assist in managing inventory levels and ordering supplies as needed. Monitor food waste and implement strategies to reduce it. Ensure that food and beverage products are stored properly and within health and safety regulations. 5. Financial & Cash Management: Assist in managing labor costs, food costs, and other operational expenses to maintain profitability. Handle cash, credit, and other payment transactions accurately. Help with daily cash reconciliation, deposit preparation, and financial reporting. Monitor sales trends and suggest strategies to maximize sales and improve performance. 6. Health, Safety & Compliance: Ensure compliance with all local, state, and federal regulations, including health, food safety, and labor laws. Enforce sanitation standards, ensuring that the restaurant adheres to all required cleanliness and hygiene practices. Oversee staff training on safety protocols and emergency procedures. 7. Team Development & Motivation: Foster a positive work culture, promoting teamwork, collaboration, and employee engagement. Identify training needs and provide development opportunities for team members. Help the management team with employee recognition and retention efforts. Qualifications: Experience: 1-2 years of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory role. Experience with customer service and staff management is preferred. Skills: Strong leadership and team-building skills. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively in a fast-paced environment. Problem-solving and decision-making skills. Basic knowledge of food safety, sanitation, and health regulations. Proficiency with point-of-sale (POS) systems and other restaurant management tools. Education: High school diploma or equivalent required; college degree in business, hospitality, or related field is a plus. Physical Requirements: Ability to stand, walk, and bend for long periods of time. Ability to lift up to 50 pounds as needed. Ability to work in a fast-paced, high-energy environment.