IT Technician – Software & Field Support (Westchester, Rockland, NYC)

Espresso Equipment Sales and Service is seeking a skilled, detail-oriented Espresso Machine Service Technician to join our growing team. This role includes servicing, repairing, and maintaining commercial espresso machines, brewers, and grinders. Technicians travel to customer locations throughout Northwest Ohio and Southern Michigan for on-site repairs, preventative maintenance, installations, and diagnostics. This is a customer-facing role that requires technical knowledge, a professional attitude, and a commitment to providing exceptional service. Key Responsibilities: Diagnose and repair espresso machines, grinders, and brewers (various brands/models) Perform routine preventative maintenance and calibration Install and set up new or refurbished equipment, including water line connections Provide technical support and training to customers on equipment use and maintenance Create and enhance relationships with customers by offering optimal service and support Document all service visits, repairs, and parts used accurately Maintain a clean, organized workspace at job sites and in the company vehicle Manage service tools and parts inventory in assigned service vehicle Communicate clearly and professionally with customers and team members Stay current on manufacturer guidelines, equipment specs, and technical certifications Qualifications: Mechanical or electrical repair experience preferred (appliances, HVAC, plumbing, vending, etc.) Plumbing experience is strongly preferred Experience with coffee or espresso equipment is a plus, but not required—willing to train the right candidate Strong troubleshooting and problem-solving skills Valid driver’s license and clean driving record Excellent customer service, communication, and time management skills Professional, self-motivated, and detail-oriented Benefits: Competitive pay based on experience On-the-job training and technical certifications Company service vehicle, tools, and uniform provided Opportunities for career growth in a specialized field Supportive, team-oriented work environment To apply: Please email a brief cover letter and resume.

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Tech Support Specialist We invite you to join our team as a Tech Support Specialist in the merchant services space. This career opportunity will have a Monday-Friday schedule and is located at our office in Studio City. The scheduled hours for this position are 12:30 pm - 9:00 pm, after an initial training period of 2 - 4 weeks. The training period hours are 9:30 am - 6:00 pm. We are looking to hire a full-time employee, someone who is coachable, eager to learn and assist others, and will be with our company for the long term. We are looking for someone ambitious, friendly, optimistic, and always eager to learn and help. IDEAL CANDIDATE: Be an independent self-starter with the ability to prioritize and self-manage Be detail-oriented Be able to offer an excellent customer service experience Have an upbeat optimistic attitude Have reliable transportation to and from work Work great in a team environment Have excellent communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical support to clients by troubleshooting and resolving hardware and software issues. Create and maintain detailed logs of support requests and resolutions. Assist clients with setting up and configuring hardware and software systems. Respond to client inquiries via phone, email, or in person in a timely and professional manner. Collaborate with other team members to ensure technical issues are resolved efficiently. Document technical procedures and user guides for clients. Perform routine maintenance and updates on client systems. Install and configure new technology for clients, including hardware, operating systems, and software. Provide training to clients on new systems and technologies. Stay updated with the latest technology trends and advancements in the industry. Assist with special projects that require technical expertise. Ensure data security and privacy protocols are followed. REQUIREMENTS: Proven experience as a Technical Support Specialist or similar role Strong knowledge of computer hardware, software, and operating systems Excellent problem-solving skills and ability to troubleshoot technical issues Familiarity with remote desktop applications and help desk software Excellent knowledge of MS Office (Word, Excel, etc.) Basic understanding of networking and database management Good command of English both oral and written and customer service skills Great attention to detail High school degree PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.

Modern Construction Services specializes in the renovation and commercial construction of warehouses, distribution centers, retail, business offices, restaurant, and healthcare related properties. The Commercial Project Manager is responsible for managing small-scale commercial construction projects, including renovations, retrofits, and upgrades to existing facilities. This role is ideal for experienced construction professionals seeking to advance toward a Project Manager position. Annual Salary: $75,000.00 - $110,000.00, depending on experience. This salary range reflects a scale from a competent early-career project specialist to a highly experienced, leadership-level project manager who adds strategic value to the organization. Key duties include developing scopes of work, soliciting and evaluating subcontractor bids, and overseeing project execution through completion. The successful candidate will demonstrate strong analytical skills, strategic planning capabilities, and effective leadership to ensure projects are delivered on time and within budget. Requirements Prepare detailed cost estimates for commercial reconstruction projects (materials, labor, equipment, subcontractors). Review architectural and engineering drawings to determine scope and requirements. Solicit and evaluate bids from subcontractors and suppliers. Develop budgets and proposals for clients and internal stakeholders. Analyze historical data and market trends to improve accuracy of estimates. Value engineering to identify cost-saving opportunities without compromising quality. Plan, coordinate, and oversee all phases of construction projects from pre-construction to closeout. Develop project schedules, timelines, and milestones. Manage subcontractors, vendors, and internal teams to ensure timely and quality execution. Monitor project budgets and control costs throughout the project lifecycle. Ensure compliance with safety regulations, building codes, and company standards. Communicate with clients, architects, engineers, and other stakeholders regularly. Skills & Qualifications: Strong knowledge of construction methods, materials, and regulations. Proficiency in estimating software (e.g., Bluebeam, PlanSwift, etc.). Experience with project management tools (e.g., Procore, BuilderTrend, Fieldwire, etc.). Excellent analytical, organizational, and communication skills. Ability to read and interpret blueprints and technical documents. Bachelor's degree in Construction Management, Civil Engineering, or related field (preferred). 3+ years of experience in commercial construction estimating and/or project management. Benefits Competitive, performance-based bonus paid quarterly. Annual profit sharing. Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k).

We are a fast-growing technology integration company specializing in smart homes and commercial automation. We are looking for a motivated Technician to join our team. Main tasks include installing wiring, smart devices, and low-voltage systems (audio, video, networking, automation, and access control). Experience with wiring and power tools is required. If you are proactive, responsible, and passionate about technology, this is the place for you. Spanish speakers are welcome. English is important. Having a car is mandatory.

Drug Hunter is a B2B subscription knowledge base for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We’re proud to support teams at 200+ of the world’s leading biotech and pharma companies. Our team is seeking an outstanding Head of Product Management who desires an exciting career challenge building the knowledge platform revolutionizing drug discovery. Our mission is to accelerate innovation in the life sciences by connecting R&D teams with the insights they need to make better, faster decisions. Working closely with a broad stakeholder group and initially reporting to the CEO, you will own the full Drug Hunter Web, Mobile, and Database product lines and supporting platforms. Ideal candidates possess big-picture vision yet the drive and attention to detail to make that vision a reality. You must enjoy spending time with customers and evangelizing their needs. You balance strategic thinking with outstanding execution – holding yourself and the team accountable to delivering successful outcomes. Requirements Primary Responsibilities: Develop strategies and execute plans to drive user engagement, customer acquisition and retention. Operate as a player coach; build, lead, and grow a small team of high-output Product Managers and Designers. Analyze, determine and prioritize target customer, end-user, and internal stakeholder needs. Define and communicate product strategies, goals, and roadmaps aligned with company objectives, supported by business analysis, market research, and customer data. Collaborate with cross-functional stakeholders to build momentum and alignment, and shepherd product concepts through execution, validation and adoption. Ensure appropriate customer research, usability testing and rapid prototyping. Document, validate, prioritize and guide product execution within an Agile development environment. Coordinate go-to-market and post-launch activities. Gather customer feedback to validate that the product meets stated metrics. Prioritize and deliver necessary enhancements. Required Experience and Qualifications: 8+ years in technology product management, with at least 5 years expertise managing consumer, media and/or data products. 3+ years building and managing teams of independent-contributor Product Managers. A Bachelor's degree or equivalent is required. An MBA or advanced degree is desired. Proven track record of full responsibility through the product lifecycle in a fast-paced, start-up/scale-up environment. Has been hands-on shipping highly successful products. Desired, not required (but must be passionate to learn): Experience building products for biotech or pharma audiences and/or background in medicinal chemistry or health sciences. Demonstrable Skills: Leadership. Takes responsibility from inception to outcomes. Determines needs, aligns priorities, delivers to market, measures outcomes, and seeks to build upon success. Customer focused. Deeply understands the market and unmet needs. Loves to create and deliver outstanding products that delight customers and passionate for constant innovation. Highly collaborative. Builds trust and strong cross-functional relationships at all levels, influences without formal authority, pushes back when appropriate, earns respect, and respects the contributions of others. Excellent communicator. Articulates the product strategy and roadmap, structures the problem at hand, experienced and comfortable gaining alignment and in presenting to senior executives. Strategic thinker. Understands business objectives and converts them into clear product plans, follows through with execution. Analytic and results orientated. Uses hard data to assess opportunities, metrics driven, ruthless in prioritization, overcomes obstacles to drive business outcomes. Driven and motivates others. Takes initiative, sets context, identifies options and paths forward, drives for clarity, relentless, hard-working, self-accountable. Understands technology and keeps current with the latest trends. Works with implementation teams to adapt to technical constraints without compromising end-user solutions. Comfortable with ambiguity and challenge. Thrives in a fast-paced environment, concurrently manages multiple initiatives, and remains optimistic. Benefits Drug Hunter takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Total Compensation includes the following: Competitive salary, variable compensation, and equity Broad range of medical, dental, vision, and life insurance plans for employees and their dependents Supplemental insurance including disability, cancer, and critical illness Paid parental leave and childcare FSA plan 401(k) + employer match Home office set up stipend for remote employees Learning and development support Generous and flexible vacation We are an equal opportunity employer, which means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please be aware that Drug Hunter will never request personal information, payment, or sensitive details outside of iSolved or via email. All official communications will come from an @drughunter.com email address or from an approved vendor alias.