IT Support Level 1 - Computer wizard? Like talking to people? Join us! (Santa Cruz)

We're part of a direct sales company looking for individuals that want to build their own businesses utilizing our products "Product Divisions You Can Choose From " * Health and Home * Animal * Lawncare * Agriculture * Vehicle * Roofing Build your business with a low start up cost Txt us to set up a call to see if this is a good fit for you

ProArch is looking for a dedicated SQA Manual Tester to join our quality assurance team. In this role, you will be responsible for ensuring the highest quality of our software products by executing manual testing processes. You will work collaboratively with developers, product managers, and other stakeholders to identify defects and ensure our applications are user-friendly and functionally robust. Key Responsibilities: Design and execute comprehensive test plans and test cases based on system requirements and specifications. Identify, document, and track defects to ensure timely resolution. Conduct various types of testing, including functional, regression, and user acceptance testing. Perform exploratory testing to identify potential issues and improve product usability. Communicate test results, issues, and progress to team members and stakeholders effectively. Participate in requirement reviews and contribute to product development discussions. Maintain detailed and accurate test documentation and reports. Requirements Strong working experience in Manual Testing on windows, Mobile and Web applications. Having knowledge on Automation is an advantage. Should have very good knowledge on SQL. Should be aware of database testing & Linux fundamentals. Exposure to web services (SoapUI, REST etc). Should be familiar with all the major stages of SDLC, STLC and Bug Life Cycle. Should be aware of doing the Requirement Analysis. Work experience / knowledge in testing the client service-oriented architectures is must. Should be capable of interacting/communicating with the client. Good in both oral & written skills.

Position Summary We are seeking a skilled and customer-focused IT Support Engineer to provide technical assistance and support for our organization’s IT systems, hardware, and software. The ideal candidate will troubleshoot issues, maintain infrastructure, and ensure smooth daily IT operations while delivering excellent service to internal users. Key Responsibilities Provide first- and second-level technical support for hardware, software, networks, and applications. Diagnose and resolve technical issues via phone, email, remote access, or in person. Install, configure, and maintain computer systems, laptops, printers, mobile devices, and other peripherals. Support and administer user accounts, permissions, and access rights in Active Directory, email, and other systems. Maintain, monitor, and troubleshoot network connectivity, VPNs, Wi-Fi, and server environments. Escalate complex issues to senior IT staff or external vendors when necessary. Ensure proper documentation of issues, resolutions, and system configurations. Assist with IT projects such as system upgrades, software deployments, and security improvements. Enforce IT security protocols and support data backup and disaster recovery processes. Provide end-user training and create knowledge base articles to improve IT self-service. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 2–4 years of experience in IT support, helpdesk, or systems administration. Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications. Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with IT ticketing systems and remote support tools. Excellent troubleshooting, problem-solving, and multitasking skills. Strong interpersonal and communication skills with a customer-service mindset. Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL are a plus. Work Environment Full-time role with on-site support responsibilities (hybrid/remote options may be available depending on business needs). Occasional after-hours or weekend work may be required for critical incidents or system maintenance. Job Type: Full-time License/Certification: CompTIA A+ (Required) CompTIA Network+ (Required) ITIL Certification (Preferred) Work Location: In person

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview: This is an assistant managerial position that reports to the Project Manager and/or Sr. Project Manager for the Department    Assigned Responsibilities: Manage projects and scopes as assigned by manager. Work with owner’s representative to communicate progress of project. Prepare preliminary estimates / budgets.  Select subcontractors to solicit bids.  Review subcontractor proposals  Prepare, review for approval, and submit contract changes/proposal to owner. Negotiate contract changes/proposals with owners. Solicit and process submittals and shop drawings. Collaborate and prepare CPM project schedule.  Preparation of job cost budget.  Monitor construction progress with Superintendent.  Maintain project documentation.  Investigate adverse situations and report to PM and/or Sr. PM Represent company in project meetings, when required. Responsible for monitoring and maintaining project costs. Active participation in safety Additional duties as assigned.  Requirements B.S Construction Management / Engineering and / or 2-3 years general construction experience required.  Knowledge of construction, quantity take-offs and estimating required.  Computer skills, knowledge of Project Management, scheduling, good communication and organizational skills are necessary.  Ability to work independently on assigned projects. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance

SEND RESUMES ASAP. JOB CLOSES MONDAY SEPTEMBER 22, 2025 Key Responsibilities: • Assist in the development, testing, and deployment of CCMS-related components, interfaces, and reports. • Support data migration efforts by writing scripts, validating data, and troubleshooting issues. • Collaborate with business analysts and senior developers to understand functional requirements and translate them into technical tasks. • Participate in system configuration, workflow setup, and user role management. • Help maintain system documentation, including technical specifications, data dictionaries, and user guides. • Conduct unit and integration testing; log and track defects. • Provide technical support during user acceptance testing (UAT) and post-go-live stabilization. • Assist in the development of dashboards, queries, and reports for court operations. • Stay current with CCMS platform updates and contribute to continuous improvement efforts. Minimum Skills Required • Basic proficiency in programming languages such as SQL, Java, C#, or Python. • Familiarity with relational databases (e.g., SQL Server, Oracle) and data querying. • Strong analytical and problem-solving skills. • Ability to work independently and as part of a team. • Familiarity with APls, XML/JSON, and data integration tools. • Excellent communication and documentation skills. MINIMUM EDUCATION & EXPERIENCE REQUIRED: We are seeking a motivated and detail-oriented Junior Programmer/Analyst to support the implementation of a new enterprise system. This role will assist in system configuration, data integration, testing, and user support activities. The ideal candidate will have foundational programming skills, strong analytical thinking, and a willingness to learn in a fast­ paced, collaborative environment. Qualifications Required: • Bachelor's degree in Computer Science, Information Systems, or a related field. • Understanding of software development lifecycle (SDLC) and Agile methodologies. • Experience with version control systems (e.g., Git) and issue tracking tools (e.g. Azure, JIRA) • Strong analytical and problem-solving skills. • Ability to work independently and as part of a team. • Excellent communication and documentation skills. Preferred: • Experience with court systems, legal applications, or government IT projects. • Exposure to case management systems (e.g., Tyler Odyssey, Journal Technologies). • Familiarity with APls, XML/JSON, and data integration tools. Work Environment: • Hybrid work model with on-site presence required during key phases of the project. • May involve occasional travel to court locations for support or training.

Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover) Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration Drive RCA with durable corrective actions; track aging and verify effectiveness Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene) Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment) Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP or PMI certification preferred Lean Six Sigma Green Belt preferred AWS Advanced Networking – Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.