Software Support Administrator (san jose west)

POSITION: Software Support Administrator COMPENSATION: $90,000 - $115,000/ Year DOE BENEFITS: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(K), paid sick, vacation and holidays. Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families, and those in our community with special needs. For over 30 years, through service- enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse, and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship, and training are priorities for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments. This position offers a 4% of annual salary sign-on bonus for new hires! GENERAL NATURE OF POSITION: Under the supervision of the Director of Property Operations, the Software Support Administrator (SSA) is responsible for system support, training, updating and maintenance of all Yardi software modules used by Charities Housing. This role requires understanding of Yardi property management, compliance, accounting, and other software modules. Experience and understanding of affordable housing property management and accounting; strong communication skills; and a competent command of spreadsheet software (Excel) to satisfactorily perform required duties. SUPERVISION RECEIVED: The Software Support Administrator receives supervision from the Director of Property Operations and may receive directions from other members of the Management Team. The SSA may provide general supervision to other lower-level staff, as necessary. This position oversees the contract management, software updates, and training of Yardi Software modules used by Charities Housing. QUALIFICATIONS: Required Knowledge, skills, & abilities Strong computer proficiency, Yardi, Microsoft Office programs such as Word, Excel and Outlook required. Working knowledge of affordable Housing property management programs, policies, and procedures. Ability to effectively administer a variety of financial programs and administrative activities Knowledge of accounting, financial analysis, and budget procedures in Yardi. Strong time and project management skills. Excellent written and oral communication skills, organizational skills, and ability to work independently and as part of a team. Ability to read, analyze, and interpret complex documents, including contract language administration and content. Ability to use independent judgment and decision making to solve any problems. Able to work in a fast-paced environment. EDUCATION AND EXPERIENCE REQUIRED: - Minimum three (3) years of experience with Yardi systems, particularly in affordable housing. - Knowledge of the affordable housing industry and applicable federal, state, and local government regulations. - Strong knowledge of MS Word, Excel, MS Teams, and Outlook. - Valid California Driver's License and insurance required. ESSENTIAL DUTIES & RESPONSIBILITIES: The following duties are normal for this position, but this list is not to be deemed all-encompassing. Other duties may be required and assigned. - Provide oversight and maintenance of the Yardi system. - Evaluate and test new modules and functionality for implementation and roll out. - Troubleshoot Yardi issues with all Yardi module used such as Rent Café. - Provide technical support and troubleshooting for Rent Café users. - Conduct training sessions for staff on Voyager and Rent Café functionalities. - Create comprehensive training materials to support the learning process. - Coordinate system corrections with Yardi technical support as needed. - Complete the setup of new properties in Yardi, including units, unit types, and affordability mapping. - Assess and evaluate existing accounting processes and workflows as it relates to Yardi utilization and recommend process improvements. - Monitor and manage Vendor Café activities, including evaluating and resolving disbursement issues, identifying inefficiencies in utilization and recommend process improvements. - Provide recommendations for all other supporting Yardi modules and system utilization. - Mentor, train and support Yardi users throughout the agency. - Create and submit tickets to Yardi Support Help Desk. - Works directly with staff from other departments to resolve Yardi reporting issues and problems when necessary. - Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines - Contribute to a positive and effective teamwork environment with - Keeping abreast of new Voyager and rent Cafe updates functionalities to incorporate into training programs. - Performs other duties as assigned PHYSICAL REQUIREMENTS: - Extensive use of computers and telephone. - Sitting for extended periods of time. - Ability to attend meetings both on-site and off-site. The above is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Charities Housing is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status, or any other classification protected by state or federal law. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are looking to make an immediate hire to handle the initial lease-up of the property. This position will remain open until it has been filled. If we receive resumes from qualified candidates, we reserve the right to start the hiring process at any time. Principals only. No calls please. We will only respond to those persons who are deemed qualified at the sole discretion of Charities Housing. For more information about Charities Housing, please visit our website www.charitieshousing.org. No relocation benefits will be provided.