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Negotiable Salary
Apex Informatics
Atlanta, GA, USA
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ShareExperience: 10 Years The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia. Key Responsibilities • Assists in developing standard IT configuration and asset management methodology • Develop CMDB policy, processes, and knowledge base • Conduct reporting on configuration audits and reconciliation • Maintains CIs to ensure CMDB accuracy and completeness • Drives visibility on process adherence and compliance improvement opportunities • Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned • Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance • Create and document requirements for efficient process design that includes self-service options with limited manual effort • Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management • Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance • Draft technical process documentation
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Washington, DC, USA