Residential Landscape Maintenance General Manager (PHOENIX)

Goodman's Landscape Maintenance, LLC. a Full-Service Landscape Design, Installation and Maintenance Company in business over 40 years is seeking a General Manager . Our ideal candidate will have a strong background and experience in Service Operations & General Office Management, Excelling in managing both customer-facing and internal operations while ensuring efficiency and meeting performance goals. Time Management & Organizational Skills, Ability to Prioritize Tasks, Meet Deadlines and Manage Multiple Responsibilities in a Fast-Paced Environment. Job Description Residential Landscape Maintenance General Manager Experience in the Landscape Industry is preferred or similar industry Responsibilities and Tasks: Management of our Office, Quality Control, Staffing, and Safety • Maintain current office operations and procedures and become skilled and familiar with the inner workings of each position to effectively monitor work performance and outcomes • Innovate and track Key Performance Indicators in costs, revenues, budgets, operational and quality trends. • Present timely Management Reporting to the Owner/President • Regularly and routinely communicate with customers regarding the delivery of our services, supporting Staff in providing quality customer service. • Ensure Customer satisfaction and retention, Addressing Escalated Customer Concerns/Complaints • Timely servicing and quality of work for all Landscape maintenance contracts. • Ensure compliance with State/Federal regulations, company policies and that proper training and safety is provided. • Coordinate with Supervisors to provide continuing education and ensure crew members are trained in proper and safe operations and preventative maintenance observed. • Staffing by recruiting, selecting, orienting and training employees • Review and approve daily hours and weekly payroll submissions Skills, Qualifications and Experience: • Highly Proactive Manager who is enthusiastic about working closely with the office team each day, with a strong focus on driving productivity, effective delegation and team accountability • Bachelor’s Degree in Business Management, Administration, or a Related Field with a minimum of 3 years Relevant Experience • OR a minimum of 5 years in a General Management or Director of Operations role. • Must have a solid understanding of financial reports, budgets, and forecasts. Working with in house bookkeeper to procure information, collaborate and fine tune reports prior to them being presenting to Ownership • Strong Leadership Skills with the ability to motivate teams and manage multiple facets of the business • Experience in the Landscape Industry is preferred or similar industry • Strong Planning and Organizational skills, combined with a Commitment to Quality and Excellent Customer Service. • Proficiency in Microsoft Suite software and QuickBooks. • Service Autopilot (CRM program) experience is a plus but not required • Excellent Oral and Written communication skills, as well as Employee training skills • Exemplary Problem Solving Skills, Maintain Professionalism, Ability to receive and respond to constructive feedback Job Type: Full-time Salary: $62,000 - $72,000/year (DOE) + Health Insurance Package – After Eligibility Period Competitive Salary with Annual Review, Opportunity to Grow with Long Standing Company HOW TO APPLY: Please e-mail your resume (pdf format) and be sure to include your contact information, phone number, and cross streets of your residence. Our application can be obtained on our website at www.goodmanslandscape.com.