TeleOps Operator

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility. Location: We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT The Path: Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential. The Position: We are hiring an experienced technician entering at the Consultant level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 10+ years working at or above Tier 3-level support or in a specialist role is required. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you. Requirements This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have: 10+ Office 365 and Windows Server experience 10+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard) 10+ Network Setup experience (installing AP's, switches, and firewalls) Strong understanding of cyber hygiene, best practices, and security frameworks Extensive experience in virtualization and networking History of successfully leading small technical teams Experience guiding clients through complex migrations and digital transformation projects More than an IT tech; a professional who can think strategically and deliver practical, results-driven solutions Above and beyond customer service Good To Have: Bachelor's degree IT-related certifications MSP Experience Responsibilities: Setting Up Customer Networks (cloud to keyboard) Guide clients through complex migrations and digital transformation initiatives Windows Server Installation Configuration Maintenance Ongoing Support (access points, firewalls, and switches) Remote troubleshooting of client, as well as on-site when required Monday - Friday schedule One Saturday per month for the first 18 months Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

Dishwasher / Dishwasher **IMMEDIATE HIRING** Location: [Tysons, VA] Schedule: [Part-time] Sunday Morning Bakehouse in McLean, VA (1796 Chain Bridge Rd): Part-time dishwasher needed, Saturdays, Sundays and Mondays from 11 a.m. to 7 p.m., and Tuesdays from 8 a.m. to 4 p.m. Payment will be in cash. We need someone immediately to start today. If interested, please send your name and phone number. Responsibilities Wash dishes, utensils, glasses and kitchen equipment. Keep the washing and kitchen areas clean and organized. Follow food hygiene and safety regulations. Assist kitchen staff with basic tasks when necessary. Report any issues with equipment or work area. Requirements Previous experience (preferred but not required). Ability to work in a fast-paced environment and under pressure. Positive attitude and team spirit. Availability to work weekends and rotating shifts. We Offer Competitive salary. Meals during shift. Dynamic work environment. Opportunities for growth in the kitchen area.

Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover) Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration Drive RCA with durable corrective actions; track aging and verify effectiveness Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene) Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment) Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP or PMI certification preferred Lean Six Sigma Green Belt preferred AWS Advanced Networking – Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Gyu San is hiring one Part time food Busser. your jobs will be Refilling Water, taking dirty plates,cleaning the tables after the guest leave. and helping the team close.Also kitchen meat helper, your job would be cutting beef and preparing meats.If your interested please text to 917-834-8856 from 12:00pm-10:00pm to set up a interview(please text do not call). Gyu San is hiring one part-time kitchen helper. Your duties will include refilling water, collecting dirty plates, cleaning tables after guests leave, and assisting the team with closing. Also kitchen meat helper, your job would be cutting beef and preparing meats. If you are interested, please text 917-834-8856 between 12:00pm and 10:00pm to schedule an interview (please text, do not call).

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Lead Production Roaster Primary -Lead a team of production roasters -Cover roughly 40-80% of production roasting each week (depending on volume) -Offer guidance and feedback on Loring S15 operation and roasting workflow -Track roast fulfillment during M-Thurs production cycles, check for spreadsheet errors, cross reference Cropster and Roast Calculations sheet throughout the roast day -Make schedule for production roasters each week, resolve scheduling conflicts -Keep training documents and workflow references available and up to date at roaster desk -Ensure all roasters complete roaster safety training/quiz and follow through with safety requirements each shift -Keep all roast references up to date in accordance with communication from Director of Coffee -Maintain green storage area and open green bags on roaster pallets -Direct roasting team in keeping roasting area clean and organized — delegate regular sweeping, mopping, dusting, cleaning under pallets -Keep storage key updated and green storage area prepped for deliveries -Be present for all green deliveries, spearhead checking in bags and organizing pallets -Take green inventory at the end of each week, weigh open bags, consolidate spreadsheet with Cropster inventory -Track deliveries and communicate updates (Director of Coffee and Operations Manager will also track deliveries) -Manage labels for roaster pallets, check bags are correct and white boards updated on a a daily basis -Schedule weekly machine cleaning, cover machine cleaning at least two Fridays per month (delegate to other production roasters for other Fridays) -Track preventative maintenance for Loring S15, keep maintenance log up to date for weekly, monthly, and seasonal tasks -Coordinate with Operations Manager to schedule maintenance that requires a technician, track all technician visits -Work with all team members to help keep the brew area and dish area clean (regularly contribute to dishes, help cafiza the coffee urns, keep espresso bar clean, etc.) -Oversee upkeep for SOVDA Pearl Mini Coffee Color Sorter — dial in sorter profiles for now coffees, recalibrate where needed based on feedback from production and sight observation -Keep yield SOVDA weights updated, track yield % on weekly basis, communicate yields to Production Manager -Communicate with Production Manager / Ops for any issues with maintenance / red air compressor Secondary -Participate in 1-3 quality control cupping sessions with Director of Coffee and other team members per week (typically Tuesday and Friday) -Lead one weekly cupping open to team members each week -Cup independently, run triangulations if/when primary tasks are completed/roast volume is light -Share notes with Director of Coffee from each cupping -Regularly brew menu coffees and share notes and recipes -Cover production QC with Ops Manager when Director of Coffee is absent -Assist with First Friday Cuppings with Director of Coffee & Ops Manager -Contribute to development of new coffees by executing test batches where needed and offering tasting notes Requirements -Willingness to help with and lead physical tasks including unloading new pallets of green coffee and reorganizing/consolidating existing pallets -Team-oriented, self-aware, understanding of how to balance division of labor fairly and efficiently between a small team -Availability to manage and solve scheduling conflicts or occasionally cover additional roasting when other production roasters are out -2+ years of roasting experience, Loring experience preferred but not essential -2+ years experience managing or leading a team -Willingness to use down time during light cycles productively -Ability to regulate workload reasonably (i.e. not routinely overextending nor routinely doing the minimum requirements) and communicate any issues or concerns to Operations Manager -Interest in coffee and drive to produce a quality product -Proficient in Google Sheets, Cropster, etc. -Detail oriented and thorough -Able to lift up to 50 lbs repeatedly -Able to lift up to 70 lbs with assistance All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminating factors. Compensation & Benefits -Competitive hourly rate, starting at $26/hr -Group company healthcare -Two weeks PTO -Free coffee each week -Professional Development Opportunities Please contact with a resume as well as the following- (IMPORTANT) 1. Please tell us why you think you would be a good fit for this position and our company in particular. 2. Tell us a significant experience you've had while making, serving or drinking coffee.