Customer Service - Sales - Full time- $20 hourly + Benefits (The Colony)

Your Best Management Group is a long term successful property management group that works for Bigelow Holding Companies which include Budget Suites of America. We offer great benefit options, paid vacations (1st year, 1 week, 2nd year, 2 weeks and 5th year, 3 weeks), 9 paid holidays, and 401(k) plan with 3% company match. We have full time and part time positions available. Description: YBMG is seeking an experienced Sales Agent with at least 5 years proven experience. Responsibilities and Requirements: • Welcome, greet, interact, and assist guests in a professional manner. • Provide excellent service within the property's service standards. • Exhibit a professional demeanor and willingness to assist all guests whenever possible. • Answer property questions; provide accurate information regarding rooms. • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities. • Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. • Ensure the privacy and confidentiality of guests. • Register and assign rooms to guests. • Control and issue keys to rooms. • Verify correct charges and credits are posted to the corresponding guest folio. • Collect all required guest profile information during check-in process. • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. • Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management. • Availability to work flexible schedule. • Bi-lingual English/Spanish a plus. • Perform other job related duties as assigned. • High standard of integrity and professionalism is required at all times. • Drug free at all times. • A high school diploma or GED required. • Benefits including medical, dental, optical, & paid vacation and 401K available.