Salem Customer Service - Customer Facing Job Listings

Overnight - Night Auditor - TRU by Hilton, Manchester, NH63851409916419120

Workable

Overnight - Night Auditor - TRU by Hilton, Manchester, NH

TRU by Hilton Manchester, NH located at 135 Spring St. is looking for Part -Time Hotel Night Audit (with comprehensive benefits). We want you to join our team at the TRU as a Night Audit! At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Hilton Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff. The Hotel Night Audit is responsible for working the front desk and performing daily closing procedures, including some accounting functions. The Night Auditor will not only oversee the hotel's daily accounting and reporting process, but also provide guests with the best possible service. Pay: $18-$19 per hours Schedule: Part time - 1-3 shifts with alternate weekends on shift Shift: 11pm-7am - need to have weekend availability Keywords: hotel, overnight, front desk, concierge, hilton Requirements Basic computer navigation functions necessary Basic understanding of math required Accounting portion can be trained Benefits 401K Matching Brand Wide Hotel Room Discounts Company Wide Hotel Room Discount Program Referral Bonus Incentive Retention Bonus Incentive Annual Review Program Extensive Room for Growth Paid Training

Manchester, NH, USA

$18-19/hour

Workable

Dietary Aide FT and PT

Welcome to Sunny Acres, where you can make a difference! Ready to love where you work? Do you want to be valued and have an opportunity to make a meaningful impact? If you answered ‘yes,’ we can’t wait to introduce you to our team of dedicated, caring professionals. Each day will bring something exciting and new; you will be part of the Sunny Acres team and treated like family. You will play a valuable role as a front-line team member, providing direct service to our residents and interacting with family members and other interdisciplinary team members. Sunny Acres Skilled Nursing and Rehabilitation Center and Legacy Care Assisted Living Memory Care, where we’ve been taking care of the people you care about since 1948. Our lovely residents are waiting to meet you and appreciate your service as a CNA in our skilled nursing center and assisted living memory care. Our staff enjoy a quality work environment and feel valued by our encouraging and supportive leadership. Requirements Dietary Aide Responsibilities Interact with compassion and deliver Dietary assistance to residents. Follow established Dietary guidelines and company policies. Enjoy a quality work environment and feel valued by our encouraging and supportive leadership. Dietary Aide Qualifications Current experience in food service is a plus. The ideal candidate has a passion for caring for seniors. Will train new staff. Come join our quiet, friendly family atmosphere. Work Sunny Acres, where we take care of you so that you can take the best care of our seniors. Benefits FT Dietary Aide Benefits Work with a great team Paid lunch Bi-Weekly pay. Paid Vacation Health, Dental, and Vision plus secondary benefit plan options 401K

Chelmsford, MA, USA

Negotiable Salary

Customer Experience Specialist63850053716099122

Workable

Customer Experience Specialist

FreshCut Paper is a rapidly growing, always changing and evolving design forward startup. It was created by renowned designer Peter Hewitt in 2020. Our life-sized pop-up floral bouquets consist of whimsical and breathtaking blooms that are wilt-proof and crafted to last a lifetime. Our paper sculptures are affordable, environmental, artful, and lasting. We are poised to take a bite out of the $8 billion fresh cut flower industry and the $6 billion greeting card market. Our product is a compelling, contemporary, alternative way to send flowers. Beyond having a fraction of the carbon footprint of imported flowers, we plant a tree for every bouquet sold, and partner with 1% for the Planet, an organization and global movement that tirelessly works to tackle our planet’s most pressing environmental issues. Our beautiful office is located in the historical Bradford Mill alongside a community of start-ups and artists. We are seeking a detail-oriented, customer-focused Customer Experience Specialist to join our team. This role is primarily dedicated to supporting our wholesale business, serving as a key point of contact for clients by processing orders, managing account needs, and ensuring a seamless customer experience. The position will also handle higher-level wholesale support for key accounts, requiring strong organizational skills, accuracy, and professionalism. While the focus is on wholesale, this role also requires flexibility to assist the eCommerce team during peak seasons, helping to manage increased order volume and maintain our high service standards. The ideal candidate is proactive, adaptable, and passionate about building and maintaining strong customer relationships. Key Responsibilities: Serve as a point of contact for wholesale customers, providing exceptional service and support across accounts. Process and edit customer orders in NetSuite and Shopify with precision, including large-volume and key account transactions. Ensure shipments meet all customer-supplied routing specifications, vendor guides, and delivery deadlines. Troubleshoot and resolve customer inquiries, complaints, and issues in a professional and solution-oriented manner. Monitor orders to identify potential delays or errors and take corrective action to maintain high customer satisfaction. Assist with eCommerce orders and customer inquiries during peak seasons. Including assisting with website navigation and online ordering. Respond to customer inquiries via email, chat, and phone regarding product details, order status, and fulfillment issues, with a focus on relationship building. Resolve order issues—including shipping, billing, and product concerns—and contact customers to confirm details as needed. Provide support for Accounts Receivable, including follow-up on outstanding balances when necessary. Build and maintain relationships with wholesale reps, buyers, and key account customers, delivering elevated service and proactive communication. Coordinate with internal departments (warehouse, operations and sales) to ensure timely and accurate order fulfillment. Perform other reasonably related duties as assigned to support business needs. Requirements High school diploma or equivalent; college coursework or degree preferred. 3+ years of customer service experience in retail, eCommerce, wholesale, or hospitality. Strong computer proficiency, including familiarity with Google Drive and related applications. Excellent verbal and written communication skills, with the ability to handle customer interactions professionally and effectively. Proven ability to work as a self-starter in a collaborative team environment, adapting to changing priorities and tackling new challenges daily. Experience with NetSuite and Shopify strongly preferred; ability to learn new systems quickly. Prior experience supporting wholesale or key account customers, including managing vendor guides and routing requirements. Knowledge of ERP/CRM systems and best practices in order management. Background in multi-channel customer service, including wholesale and eCommerce Demonstrated success in problem-solving and process improvement within a fast-paced environment. Strong organizational skills with the ability to prioritize, multitask, and manage deadlines. Benefits Why Join Us? Hands-on exposure to a rapidly growing business A fast-paced, creative, and collaborative environment A role with room to grow and evolve as the company scales Competitive benefits including Medical, Dental, Life Insurance, IRA with company match and more!

Concord, MA 01742, USA

Negotiable Salary

Product Support Specialist63848667869569123

Workable

Product Support Specialist

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth. While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special. We’re looking for a Customer Support Specialist to join our Customer Support team in Boston. As a Customer Support Specialist, you will be the human face of Workable. You will become the person customers rely on to get an important job done well. You will: advise businesses on the best way to organize their recruitment respond to user questions or issues with friendly and pragmatic advice support users when they run into trouble, utilizing a number of troubleshooting tools review job descriptions to ensure they will be successful on job boards You won't be just someone that talks to customers for us so we don't have to. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends. You will be the reason we get comments like these in our email every day: "I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!" In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations. Requirements You must be: Tech-savvy, meaning that you are comfortable using modern office productivity tools and you can understand/learn our product well enough to be able to explain it to others Pleasant and patient communicator. We pride ourselves on our exceptionally friendly customer support, we communicate with respect and timeliness and we guide our users with patience and dedication Self-motivated, having a drive to carve out a career with a fast-growing tech startup Available to work hours between 9 am-5:30pm, 4 days per week from the office, with very occasional weekend hours to support our customers world-wide You should have: A college or university degree 1 to 3 years of professional experience A positive attitude and desire to help customers Bonus points if you have experience in any of the following: technical education, customer support, account management, quality assurance, software (ideally SaaS/cloud) or technology industry, writing (blog, articles, copywriting). Benefits Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer: 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure. 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future. 📱 Stay Connected: Cell phone reimbursement for seamless communication. 🛠️ Work in Style: Apple gear provided to set you up for success. 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support. 🍴 Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office. Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

Boston, MA, USA

Negotiable Salary

Workable

Client Services Agent

🌎 Change the world. Get paid for it. At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign. 💡About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families. Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services. We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful! 💼What is the job? Acumen Fiscal Agent is seeking a Client Services Agent to join our team. This role is specifically aimed at providing exceptional support to our diverse clientele. As a Client Services Agent, you will serve as a vital link between our clients and our services, ensuring clear communication and a high standard of customer care. You will respond to inquiries, resolve issues, and guide clients through our financial products and services. The ideal candidate will have strong communication skills, a passion for helping others, and a deep understanding of customer service principles. Join our dynamic team, where you can leverage your abilities to make a significant difference in the lives of our clients while growing your career in a supportive environment. Responsibilities Provide exceptional support to clients via phone, email, and chat Assist clients in understanding and navigating our financial products and services Resolve client issues and concerns efficiently, ensuring their satisfaction Document client interactions accurately in our system Collaborate with internal teams to ensure comprehensive client support Offer feedback on service trends to further enhance the client experience Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues Requirements Must be able to work remotely Excellent verbal and written skills Strong problem-solving abilities and attention to detail Previous experience in customer service or client support is preferred Familiarity with financial services or a relevant industry is a plus Ability to work independently in a remote setting Experience with customer relationship management (CRM) tools is beneficial Strong organizational skills and capacity to manage multiple tasks Strong knowledge of excel and computer systems Benefits ♥️What's in It for You? 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do. Paid Time Off and Paid Sick Time Employee Recognition Program Employee Assistance Program Referral Program, get extra rewards for referring your friends to work with Acumen! Paid Parental Leave Be a part of a mission driven culture where you can make a real impact Medical, Dental & Vision coverage 401(k) with company match Voluntary benefits, including Pet Insurance 💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day? Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.

Boston, MA, USA

Negotiable Salary

Airport Supervisor-Wheelchair Attendants - Boston63846768006145125

Workable

Airport Supervisor-Wheelchair Attendants - Boston

Pacific Aviation is looking for a motivated and experienced Supervisor to support our operations at Boston Logan International Airport (BOS). This is a great opportunity for someone with strong leadership skills and a passion for aviation to take the next step in their career. As a Supervisor, you’ll lead a team of frontline agents, ensure smooth daily operations, and uphold the high standards we’re known for. If you thrive in fast-paced environments and love working with people, we want to hear from you! What You’ll Do Lead and support a team of Airport Wheelchair Agents during daily operations Conduct flight briefings and debriefings with the team Coordinate with the team and airline personnel to meet flight needs Manage daily schedules and staff assignments Monitor agent appearance and equipment readiness Act as a point of contact for airline partners and ensure their standards are met Track and verify flight documentation Maintain safety and compliance standards while supporting continuous improvement Requirements What You Bring 6+ months of passenger service or customer service experience Strong leadership and communication skills Attention to detail and ability to stay calm under pressure Familiarity with airline procedures and airport operations (preferred) Legal authorization to work in the U.S. Ability to pass a background check Willingness to work a flexible schedule including early morning and mid shifts, weekends, and holidays Benefits Hourly Pay: $21.00 Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Paid Training Company-Issued Uniform Parking Discount Referral Bonus Program Cell Phone Plan Reimbursement

Boston, MA, USA

$21/hour

Technical Support Associate (Mon-Fri: 2pm-10pm)63846762005889126

Workable

Technical Support Associate (Mon-Fri: 2pm-10pm)

The Elevator Pitch  Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.  Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?   In the first 30 days, you will:  Participate in EvolvED our new hire training orientation   Participate in our technical product training session   Learn and understand the product, and product issues enough to assist with customer support.  Shadow the rest of the support team working on customer issues.  Assist with scheduled remote system upgrades and maintenance.  Within three months, you will:  Be a noticeable contributor to support tickets and able to handle common problems on your own.  Become Proficient in the tools and diagnostics procedures to work independently on customer issues.  Be able to identify issues that need to be escalated for more involved troubleshooting.  By the end of the first year, you will:  Serve as a trusted support resource, able to determine/resolve common support issues and reliably respond to requests when needed.  Be able to support Evolv security systems and adjacent products including integration with 3rd party security applications and platforms.  The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?  Technical Proficiency  Technical Expertise: Understanding of common troubleshooting practices and techniques. Use of Service Cloud or similar service platforms to manage and document issues.  Diagnostic and Troubleshooting Skills  Real-Time Problem Solving: Accurately diagnose and resolve technical issues promptly.  Implement solutions that address the root cause of problems to prevent future occurrences.  Communication and Collaboration  Effective Communication: Clearly articulate complex technical concepts to customers and partners.  Maintain strong, clear communication channels with all stakeholders.  Customer Relationship Management  Customer Support: Provide exceptional support, anticipating and addressing customer needs proactively.  Build and maintain strong, trust-based relationships with customers.  Documentation and Record Keeping  Detail-Oriented Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform.  Maintain comprehensive records of customer interactions and issue tracking.  Resilience and Adaptability  Display persistence and follow-through with necessary parties until a resolution is reached.  Adaptive Thinking: Prioritize tasks and adapt strategies effectively in a fast-paced environment.  Continuous Learning and Improvement  Growth Mindset: Display an insatiable appetite for learning and personal development. Stay updated with the latest technologies and industry trends to enhance service quality.  Proactive Improvement: Continuously seek ways to improve technical skills and service delivery. Embrace challenges fearlessly, viewing them as opportunities for growth and learning.  Ethics and Compliance: Act with integrity and demonstrate an unwavering commitment to compliance with to the letter and spirit of the Evolv Code of Conduct and other company policies as well as all applicable laws and regulations. What is the leadership like for this role? What is the structure and culture of the team?  You will be joining the Technical Support team and reporting directly to the Technical Support Manager  The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun!  Where is the role located and what is the schedule?  Location: Waltham, Massachusetts (HQ)  Training Period: Onsite for the first 30-45 days for training and onboarding (Monday – Friday, 9am – 5pm) Post-Training: Potential flexibility for remote work, depending on individual performance   Schedule: Monday through Friday with the following shift: 2pm - 10pm What is the salary?  The hourly pay rate for this role is $24 - $26 an hour. This role is nonexempt, meaning you’ll be eligible for overtime pay for any hours worked beyond the standard 40 per week. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.  Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonuses, overtime pay, equity, or benefits.  Benefits At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:   Do the right thing, always;   Put people first'   Own it;   Win together; and continue to    Be bold, stay curious.      Our Benefits Include:   Equity as part of your total compensation package   Medical, dental, and vision insurance   Flexible Spending Accounts (FSA)   A 401(k) plan (and 2% company match)   Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind  Quarterly stipend for perks and benefits that matter most to you   Tuition reimbursement to support your ongoing learning and development   Subscription to Calm   Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.  Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.  Evolv participates in E-verify for all employees after the completion of Form I-9.

Waltham, MA, USA

$24-26/hour

Workable

B2B Account Specialist

Empatica Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements. If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading. About the role At Empatica we embrace innovation, and make products that are changing the face of healthcare. You will be the ultimate person responsible for Empatica’s customer success! You will be required to work closely with various teams in Empatica, ensuring customer feedback is incorporated into our products, the communication with customers is handled with the highest quality and Empatica’s culture is embraced in every interaction. As Empatica's B2B Account Specialist, you will: Guarantee high-quality service, provide help to customers, investigate and solve problems. Support our B2B customers across web, email, and phone queries. Share feedback with the team and company, and identify trends and insights into user needs required to improve our products. Cooperate with the technical teams to produce easy-to-understand guides and articles (you can read our support center (https://support.empatica.com/) to see the kind of content we produce). Develop service procedures and standards. Deliver successful experiences for our clients while building a strong relationship between them and Empatica Be the B2B first contact for order edits/cancellations. Requirements The ideal candidate for this role: Has at least 3 years of experience in a professional context, preferably in customer support Has previous experience with using help desk software, Zendesk knowledge is a plus Is respectful, patient, and positive even if dealing with difficult people, yet assertive when needed Is an excellent writer and communicator Is tech savvy and has the ability to quickly understand new products, and master new tools and platforms Is familiar with processes for collecting user feedback and in translating them into actionable insights Is comfortable working with targets and metrics Is comfortable receiving and responding to phone calls Is able to work both independently and as part of a team Is proficient in English Life at Empatica You will join a fast-growing, international, and diverse team of 110+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products. If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide. Read our blog post and find out some reasons why we love working at Empatica. Inclusion & Diversity At Empatica we embrace diversity and inclusion. We have colleagues from 30 different countries, while over 50% of our team is women (double the tech average!). We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter. Benefits 🧠 Multiple opportunities to be challenged and step up your career in a fast-growth company in one of the hottest areas of tech 💰 Competitive salary 📈 Employee stock options - we want everyone who joins us to own part of the company and our success 🏖️ We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy 🏥 Health Insurance 🏋️‍♀️ Wellhub membership with access to gyms, online classes, personal training sessions, and nutrition plans 😌 Membership for mental health and wellness platforms 🥗 Free healthy lunch every day 🤓 Free Kindle and books 🕰️ Flexible working hours 👀 Much more…

Boston, MA, USA

Negotiable Salary