SMALL OFFICE NEEDS ADMIN ASSISTANT ASAP! PART TIME OR FULL TIME (FORT MYERS)

Position Summary: Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas. Essential Functions: • Provide timely and accurate information to customers on the phone and in person. • Process customer work orders/ changes according to established department policies and procedures. • Handle irate customers in a professional manner. • Responsible for providing daily interaction with customers by phone and/or in person to provide direct customer services. • Responsible for compiling and inputting accurate records of customer transactions to their account. • Responsible for providing research information on billing and account information regarding customer’s account. • Responsible for providing accurate information on policies, rates, fees, procedures, and other customer requested information. • Responsible for interacting with appropriate staff to ensure proper disposition of customer service requests. • May be required to work during emergency conditions. • Regular attendance is required. Additional Duties • To cross train in additional customer services functional areas as assigned. • Performs other related duties assigned.

First Pointe Management Group (FPMG) specializes in acquiring and developing distinctive properties. Our hands on management approach, professionalism and diverse portfolio enables us to create a unique position in the industry. Our in-house training department educates our new employees from the very beginning of their journey and ongoing with both in-person and web-based training allowing us to develop the most talented associates in the industry. We are currently searching for a friendly, energetic full time Leasing Consultant for our 316 unit apartment community located in Walnut Creek, CA. This exciting position requires you to encourage prospective residents to live at the community with engaging tours highlighting amenities, assisting current residents with exceptional customer service, and walking the community daily to ensure its’ aesthetics and safety. Schedule: Thursday-Monday from 9am to 6pm What You Will Bring (please apply if you meet these requirements): • 1 year of sales, administrative, hospitality/hotel, leasing or customer service experience. • Computer proficiency in MS Office, and the ability to work in other computer software systems • Enthusiasm for learning new things is a must! Our Benefits That Benefit You: We encourage a vibrant and fun work environment and growth opportunities. FPMG provides eligible employees (and their families) with an opportunity to enroll in a variety of benefit programs, including medical, dental and vision insurance. We also provide a robust Employee Assistance Program for employees and some family members. Employees can enroll in our company’s flexible spending accounts, retirement savings plans, life, disability insurance and long-term care programs. Employees will accrue up to 80 hours annually of vacation and California paid sick leave. Will also enjoy nine paid holidays throughout the calendar year. The salary range for this position is $22-24 per hour. Other compensation includes but is not limited to: leasing and renewal commissions, mileage reimbursement and if applicable housing discounts. The compensation that will be offered to the successful candidate will depend on factors such as the candidate’s experience and qualifications. Submit your resume through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b566c9e0-de1e-49a4-9464-b338295be70c&ccId=19000101_000001&jobId=578851&source=CC2&lang=en_US

Overview We are seeking a dedicated and organized Receptionist/Assistant to join our team. This role is essential in providing excellent customer support and ensuring smooth office operations. The ideal candidate will possess strong clerical skills, time management abilities, and a friendly demeanor to create a welcoming environment for clients and visitors. Duties Greet and assist clients and visitors at the front desk with professionalism and courtesy. Manage incoming calls, emails, and inquiries, directing them to the appropriate personnel as needed. Perform data entry tasks accurately and efficiently. Schedule appointments . Assist with various clerical tasks including scanning, submissions, photocopying. Support office management activities to enhance workflow and productivity. Provide customer support . Requirements Proven experience as a receptionist Strong organizational skills with the ability to multitask effectively. Excellent time management skills to prioritize tasks efficiently. Proficiency in using office equipment and software, Bilingual abilities are a plus, enhancing communication with diverse clients. Exceptional customer service skills and a friendly demeanor. Knowledge of proper phone etiquette and professional communication standards.

Overseeing all supply chain operations Analyzing and optimizing logistical procedures. Reviewing, preparing, and routing purchase orders Monitoring shipments, costs, timelines, and productivity Addressing and resolving shipment and inventory issues Answering customer queries

Hello, This is a full-time, in-office position only. We continue to expand and are looking for someone who: - Has experience in loan servicing or banking, mortgages, escrow industry, etc. - Has very good familiarity with Excel. - Genuinely happy & cheerful in life. - Truly cares about delivering high-quality results & service. - Comfortable speaking with clients and skillfully addressing any uncomfortable issues that may arise. - Is happy to deal with administrative duties including excels, database updates, filling out forms, tracing back information as needed, etc. - Values being part of a team that finds joy in their work, takes pride in providing excellent customer service, collaborates closely and is focused on expanding the company’s successes & growth. If you have the above qualities and skills, I invite you to apply to join our team as the Loan Servicing Specialist! :-) Pay Rate: $27 - $29 an hour, depending on experience and proven production. About This Role: The Loan Servicing Specialist is responsible for overseeing part of our portfolio of loans, by closely coordinating with the current Servicing Administrator and working with the external sub-servicing teams. This position covers a variety of duties including timely processing any NOD accounts, monitoring and handling of Lender placed insurance, monitoring property taxes, maintaining customer accounts, handling of non-paying borrowers, and providing excellent customer service to our private lenders. This role requires strong analytical skills, attention to detail, experience with excels, genuine care & responsibility, and the ability to work effectively with clients - which includes both Private Lenders and Borrowers, as well as internal & external team members. Training: We have a good training process to groove you into your responsibilities. Qualifications: · Minimally 1-2 years experience in the field of Loan Servicing ideally, otherwise Loan Processing, Escrow/Title or mortgage industries. · Proficient in Excel specifically but also familiar with Microsoft office suite. · Problem-solving abilities, attention to detail and excellent communication skills. · Has a responsible attitude and genuinely cares about producing high quality results. · Comfortability with calling clients and potentially discussing life & financial difficulties. Key Duties Include: 1. Delinquency Tracking & Default Management. 2. Smoothly handling both borrower and Lender Inquiries. 3. Account resolution such as overseeing overdue loan payments, monitoring property taxes and insurance, ensuring compliance is maintained on all servicing procedures, etc 4. Record Keeping, Document & Required Reporting Preparation. 5. All databases and loan servicing hard copy files maintained current. Hours: This position is In Office Only – It Is NOT a remote position or hybrid. Full-time, 40-hour week from 8:30 am to 4:30 pm with a paid 30 min lunch break, and 2 available 10-min breaks during the day, Monday – Friday. Language Skills: Must speak English. Proficiency in written and verbal communication skills in English is essential. Must be understanding and empathetic in the most sensitive situations, handling borrowers with class and dignity. The ability to convey complex ideas clearly and concisely, as well as to adapt communication styles to different audiences (internal and public facing) is critical for ensuring successful collaboration. Physical Requirements: Ability to sit and stand for extended periods. Capability to lift and carry up to 25 pounds. Work Environment: Shared work environment. Non-Exempt position Details of each of the above duties are as follows: Account Management 1. Account Maintenance: Perform routine updates and adjustments to loan accounts to ensure accuracy in terms of payment schedules, interest rates, and balance adjustments. 2. Payment Processing: Overseeing payments received from borrowers, including setting up and managing automatic payment systems. 3. Borrower & Lender Inquiries: Respond to inquiries from borrowers and/or lenders regarding their loan status, payment issues, and any other concerns they might have. 4. Issue Resolution: Address and resolve any issues or discrepancies in loan accounts, ensuring prompt and accurate resolutions. 5. Communication & Coordination: Liaise with other departments (Processing, collections, compliance, Escrow, Insurance Agents, etc.) to ensure cohesive operations and effective communication regarding loan servicing matters. 6. Delinquency Tracking: Monitor loans for signs of delinquency and take appropriate action according to company policies. 7. Default Management: Coordinate efforts with the collections team for loans in default, facilitating recovery strategies and maintaining communication with affected borrowers. Document Management, Compliance and Reporting 1. Record Keeping: Maintain accurate and up-to-date records of all transactions & communications. 2. Document Preparation & Review: Prepare & review loan-related documents, such a release letters, payoff statements, set up forms, etc 3. Regulatory Compliance: Ensure all loan servicing activities comply with relevant laws & regulations. 4. Reporting: Assist in the preparation of reports related to loan servicing activities, 5. compliance audits, and portfolio analysis. Continuous Improvement/ Training & Development: Participate in training sessions to stay updated on new servicing technologies, compliance requirements, and best practices in loan servicing and administration. Contact: Ready to join an up-beat team who’s passionate about providing exceptional servicing to clients? Apply today and become part of a team that values innovation, collaboration, and excellence!

Location: Primarily home-based with local client/site visits Schedule: ~20–30 hours/week to start, flexible hours Compensation: $20-$30/hr depending on experience. Biannual performance reviews and pay increases, eligible for profit sharing bonuses after 6 months. Benefits/Perks: Up to 3 weeks/year PTO + paid sick leave & holidays; 50% off weekly home cleaning for your own home; mileage reimbursed at 110% IRS standard rate; training provided Employment: W-2, hourly (overtime per VT/FLSA rules) Target Start: Mid–late October Role overview Own the day-to-day: set up new clients, build house-specific checklists, run the schedule, support two cleaning crews, and maintain quality standards. You’ll also handle light social media a few times a week to keep our local presence responsive and friendly. Client & quality * Conduct client intake (phone/video/in-home) to document preferences and scope * Create and maintain customized room-by-room checklists per home * Perform on-site quality checks for the first 2–3 cleans at a location, then periodic spot checks * Manage client communications, feedback, and straightforward issue resolution Scheduling & crew support * Publish/maintain weekly schedules; manage changes, cancellations, and waitlist * Orient new cleaners to standards, routes, safety, and checklists * Support crew leads with daily notes and updates Supplies, admin & HR-lite * Order/track supplies and small equipment, deliver to crews; maintain inventory within budget * Collect/review time data; hand off clean inputs for payroll * Maintain tidy records (onboarding checklists, I-9 verification status, client files, inspections) Light social media/marketing (2–3 touchpoints/week) * Post simple updates/tips/community spotlights * Respond to comments/DMs and acknowledge reviews * Keep a lightweight content checklist; note what drives inquiries What you’ll bring * Strong people skills; professional phone/email manner * Organized, detail-oriented, comfortable with shifting schedules * Tech-comfortable (Google Workspace; basic scheduling tools; Canva/FB/IG/Google Business Profile a plus) * Experience in residential cleaning, hospitality, field ops, or office/people management preferred * Reliable transportation for local visits; able to lift/carry up to ~25 lbs for inspections/supply runs How we’ll measure success (first 90–180 days) * Weekly schedule published on time; * >95% on-time job starts * Checklists in place for all recurring clients; * Re-clean rate https://form.typeform.com/to/rdCftmDb (You can also include a resume or brief work history if you have one, but it's not required.)