Applications Service Delivery Manager

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.  Position Description Summary  This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Key Responsibilities: Answer incoming customer emails to the Help Desk.  Follow established procedures to diagnose and troubleshoot system issues.  Analyze, determine, and document reported production outages/incidents.  Determine severity, impact, and nature of incidents. Escalate as needed.  Communicate clearly with other team members.  Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.  Complete onboarding or offboarding functions for staff being mobilized or demobilized.  Perform hardware and software installations.  Oversee deployments and relocations of staff at various locations throughout the airport footprint.  Provide IT support at Division-wide sponsored events.  Provide on-the-job training to new department staff members.  Provide computer orientation to new staff.  May assume other duties as required/needed.  Maybe required to work various shifts as needed. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.  Requirements Hardware and Infrastructure Experience: PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.  Installation, Configuration, and Maintenance Experience:  Microsoft Office 365 Suite Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams  Education and Professional Experience: Bachelor's degree in computer science or related field preferred Minimum of 10 years of experience Other Requirements: Candidate must have access to company vehicle or be willing to use personal vehicle.  Must be able to lift at least 40 lbs.  Ability to organize short and long-term tasks and communicate status of tasks with clients and management.  Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.  Ability to work with others.  Self-starter with results driven focus.  Capability to assume additional responsibilities.  Demonstrated experience managing data coordination and conversion projects.  Benefits Salary Range: $94,000-$99,000 Medical, Vision, & Dental – 100% covered for the employee* Life and Disability Insurance 10.5 days of Vacation pay (Accrued) 6 days of Sick pay (Available Immediately) 10 days of Holiday pay (9 Holidays, 1 Personal Day) 3% Employer Contribution 401k (After 1 year of service) Monthly Stipend for Cell Phone Laptop for work purposes

POSITION SUMMARY: The Database Technician supports Tribal participation in major infrastructure projects by overseeing database management, project coordination, and financial tracking under the supervision of the Project Manager. This role ensures accurate data integration for regulatory compliance, environmental review, and engineering assessments while maintaining financial records, procurement oversight, and logistical support. DUTIES AND RESPONSIBILITIES The successful candidate will: • Maintain GIS databases, environmental records, and regulatory documentation while ensuring the accuracy, security, and accessibility of project-related data. • Provide administrative support for final presentations and compiling and submitting reports to federal, state, and Tribal partners. • Track cultural resource impact assessments to support preservation efforts. • Work alongside the Project Manager to ensure alignment between field operations and administrative workflows. • Coordinate daily database operations with the Tribal Civil Engineer and Natural Resources Department Director. • Provide logistical support to engineering review teams, environmental monitors, and cultural resource specialists. • Assist in processing timesheets, staffing requests, and equipment mobilization as part of the Tribal team’s participation in the project. • Monitor funding allocations, ensuring Tribal participation remains cost-effective and compliant. • Prepare financial summaries and expenditure reports for leadership review. • Assist with grant administration, procurement approvals, and budget forecasting for preconstruction and construction phases. • Maintain contract agreements and financial records aligned with DOT & PF and Tribal financial requirements. • Ensure all regulatory filings, permits, and compliance documentation are properly maintained. • Assist Tribal Civil Engineer and Project Manager in reviewing engineering plans, geotechnical data, and cultural resource findings. • Contribute to weekly and bi-weekly Tribal team meetings, assisting in progress tracking and interagency coordination. JOB SPECIFICATIONS: • Ability to collect data, establish facts, define problems, and draw valid conclusions. • Provide outstanding customer service to external and internal customers. • Demonstrated proficiency with Microsoft Project, Primavera P6, GIS-based data processing, and cloud database systems for regulatory documentation. • Strong knowledge of budget forecasting, grant administration, and procurement tracking for large scale infrastructure projects. • Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities. • Excellent verbal and written communication skills. • Strong technical and organizational skills. • Demonstrated ability to manage multiple projects, priorities, and relationships. • Ability to work independently and interdependently in a positive and productive manner. • Ability to make decisions and exercise good judgement. • Ability to work outdoors in various weather conditions. • Maintain confidentiality and securing sensitive information. • Willingness to learn new skills and be a team player. MINIMUM REQUIREMENTS: • Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field. • Five (5) + years of experience in database management, project oversight, and financial tracking; Or any equivalent combination of experience and training which provides the required knowledge, skill, and abilities. • Ability to manage high-volume data processing and secure documentation protocols. • Must have a valid driver’s license and good driving record. • Clean state and federal background check. CONDITIONS OF EMPLOYMENT: • Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs. • Adequate understanding of all Microsoft Office Applications. • Capable of basic maintenance for general office equipment and multi-line phone systems. • Must pass a criminal background check and be free of barrier crimes. • Clean driving record. • Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1. ADDITIONAL INFORMATION: NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by Knik Tribe Native Preference Policy 6.120, Knik Tribe maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household member of Native families, which includes foster or traditionally adopted Native children. DETAILS OF EMPLOYMENT: • Location : 1800 N Laurel Dr, Palmer, AK 99645 and project site • Supervisor: Project Manager • Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), three-year position. • Salary: $31.41 per hour. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions. To Apply: Submit Resume to: Human Resources at hr@kniktribe.org For more information or to download the job description visit www.kniktribe.org/careers

Professional and excellent service-oriented management of villa, warm and friendly daily接待. Responsible for the daily management of the villa, including room arrangement, scheduling staff for routine cleaning, furniture maintenance, water and electricity maintenance, etc.

Hiring: Carpenter needed, starting at $200 per day, lunch provided. Work location: Rowland Heights. Contact number: 6268005678 9296267666 WeChat ID: zxm6269771733

Hiring: Overseas warehouse positions available. Requirements: Spanish language skills, forklift operation, computer operation for inventory management, labeling, etc. (open to all genders). Starting wage: $20/hour, overtime paid at 1.5 times the hourly rate, with overtime available every day. Worker's permit required. Location: Chino. Contact phone: 6268005678 9296267666 WeChat ID: zxm6269771733

Hiring: Male pipeline workers needed, under 55 years old, mainly responsible for installing pipeline screws, $250 per day, working 6 days a week, weekly salary payment, worker's permit required, 10 hours per day, 3-month project with meals and accommodation provided, round-trip airfare covered, work location: Louisville, Kentucky, starting early September. Interested candidates please contact: 6269771733 9296267666 WeChat: zxm6269771733