Customer care Representative (Albany, OR)

Job Title: Customer care Representative Duration: 1 Year (Contract-to-Hire) Shift: M-F 6:00am–6:00pm PST so all shifts fall within those operating hours. Training : Training Schedule: 8:00a-5:00p PT Location: Albany, OR 97322 Highlights: Hiring Bonus: $500 paid in two installments - $250 at 90 days and $250 at 6 months - must be employed at the time of payout Responsibilities Contacts are varied, some are non-routine. Follows standard screens/scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products and services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. Applies and develops basic skills to procedures for the position. Problem solving skills. 75% Assess customer needs. 100% Deal with customers. 100% Manipulates/Navigates computer system. 100% Completes customer registrations. 25% Special skills and abilities required. Qualifications Good verbal and written communication skills. Active listening skills. Education High School Diploma or GED. Experience 0–2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate. Other Job Requirements Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals. Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.