Customer Support (Pasadena)

- About American Paintball Coliseum American Paintball Coliseum is Colorado Springs' premier paintball destination, and only indoor playing fields offering thrilling gameplay experiences, top-quality equipment, and exceptional customer service. Our other activities include airsoft, axe throwing and laser tag. We provide an exciting environment for player enthusiasts of all skill levels, from birthday parties and corporate events to competitive tournaments and casual weekend warriors. - Position Summary We are seeking a Store Manager to oversee daily operations of the facility and retail store. The ideal candidate will be passionate or interested in paintball or airsoft, possess strong people skills, and has experience providing excellent customer service. This role combines traditional retail management with the unique aspects of managing an active paintball facility. Key Responsibilities -Operations Management -Oversee daily operations of the facility and retail store -Manage inventory of paintball equipment, gear, paint, and accessories -Coordinate field and equipment maintenance -Maintain a clean, organized, and welcoming facility environment Sales and Customer Service -Offer great customer service to guests coming to play -Answer phones to help acquire customers with positive and encouraging conversations -Process rentals, walk-on play, and private group bookings -Handle customer inquiries, concerns, and conflict resolution -Develop and maintain relationships with regular customers Team Leadership -Train, and supervise staffing -Schedule employees and manage payroll hours -Foster a positive, safety-focused team culture -Lead by example in customer service and safety practices Financial Management -Meet or exceed monthly sales targets and profitability goals -Process daily cash handling, deposits, and point-of-sale operations Requirements: -High school diploma or equivalent -Minimum 1-2 years retail or customer service experience -Strong interest in an activity or willingness to learn about the sports of paintball and airsoft -Good communication and customer service skills -Ability to work flexible schedule including weekends and holidays Helpful Qualifications -Previous retail assistant manager experience -Any experience in sporting goods, outdoor recreation, or entertainment -Previous paintball experience or knowledge of paintball equipment -Experience with event planning, group coordination, or party planning -Bilingual capabilities (English/Spanish) Compensation and Benefits -Per hour pay based on experience + tips -Discount employee pricing on product and ammo -Free admission to play on field -Scheduling flexibility -Fun work environment in small business, family-owned setting -401K Program How to Apply -Interested candidates can -Submit an application online at https://www.americanpaintballcoliseum.com/apply/ Further Contact Information: American Paintball Coliseum (303) 298-8573 and communicate you are calling in regards to this post

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