IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry. Pay Range: $18/hr+ (DOE) With opportunities for growth once you prove yourself. Your Role: In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include: Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals. Assisting merchants with hardware and software installation and configuration. Responding to merchant inquiries via phone and email with a professional and courteous demeanor. Documenting, tracking, and managing support tickets to ensure timely resolution. Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems. Escalating complex issues to senior technical staff when necessary. What We're Looking For: A solid understanding of and confidence with computer systems, networks, and various operating systems. Excellent problem-solving and troubleshooting skills. Exceptional phone etiquette and strong communication skills are a must. A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated). A patient and professional demeanor with a customer-focused attitude. The ability to work independently and as part of a team. Experience with basic web programming (HTML, CSS, JS) is a plus Why Join Us? This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer: A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce. Opportunities for growth: We are committed to the professional development of our team members. A dynamic work environment: You'll never be bored in the fast-paced world of payments. Negotiable on-call schedule with overtime pay On the job training, we are ready to support you through a difficult learning curve Opportunity to help shape design and shape company workflows If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner. Key Responsibilities: • Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email. • Provide expert guidance on product compatibility, installation, and functionality. • Collaborate with sales and operations teams to support complex lighting projects • Respond promptly and professionally to customer inquiries, both technical and service-related. • Assist in de-escalating and resolving customer complaints with empathy and efficiency. • Ability to interpret and communicate changes to quotes, submittals, and bill of materials. • Review large/complex orders for accuracy and quality assurance. • Support product support team with updating and correcting technical specifications. • Serve as liaison between customer service team and sales agents. • Maintain accurate records of service requests and technical resolutions. • Contribute to improving technical documentation and internal support processes. Qualifications: • 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required. • Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required. • Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets. • Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc. • Excellent communication skills with a customer-first mindset. • Proven ability to remain calm and effective when handling challenging customer situations • Comfortable working independently and collaboratively in a fast-paced environment. • Experience with governmental agencies/contracting processes helpful. • Working knowledge of collaborative communication tools including Slack. • Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus. We Offer: • Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation. • A collaborative, supportive team environment • Opportunities for growth in a rapidly evolving industry • Health, dental, and vision insurance • 401(k) matching • Paid time off and holidays • Remote work flexibility If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces. To Apply: Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.

About Us We are a community-driven organization focused on disaster preparedness, emergency response, and long-term rebuilding efforts. Currently utilizing the Mighty Networks platform, we are seeking a highly skilled and visionary Web Designer & Technical Integration Lead with strong expertise in AI technologies to architect, expand, and eventually redesign our entire digital ecosystem. ⸻ Job Summary You will be responsible for transforming our current Mighty platform into a robust, multi-functional digital hub. This includes integrating AI tools, real-time dashboards, WhatsApp-style communication, and GIS mapping tools to serve communities impacted by disaster. Your long-term mission is to help build a standalone, scalable platform serving as the digital front door for individuals and families in disaster-affected areas. ⸻ Key Responsibilities • Evaluate current platform limitations and architect scalable upgrades. • Integrate third-party services including WhatsApp, Zoom, Microsoft Teams, and GIS map APIs. • Lead the design of live data dashboards to display permit statuses, rebuilding progress, emergency updates, etc. • Integrate and manage AI-powered chatbots and virtual assistants to guide users through forms, event updates, or permit help. • Implement GIS-based mapping for area impact visuals and community navigation. • Enable video streaming, live events, and interactive posts for community communication. • Eventually design and lead the build-out of a new custom platform with advanced disaster response tools. ⸻ Required Qualifications • Minimum 5 years of experience in web design, full-stack development, or platform architecture. • Proficient in HTML, CSS, JavaScript, and modern frameworks such as React, Vue, or Angular. • Strong understanding of backend development (Node.js, Python/Django, or similar). • Demonstrated experience integrating AI tools (e.g., GPT-based chatbots, sentiment analysis, NLP pipelines). • Experience with RESTful APIs, OAuth, webhooks, and third-party integrations (Zoom, WhatsApp Business API, Microsoft Graph API). • Familiarity with cloud services (AWS, Azure, or Google Cloud) and DevOps pipelines. • Deep knowledge of GIS platforms (e.g., ArcGIS, Mapbox, Google Maps SDK) and data visualization libraries like D3.js or Chart.js. • Proven ability to manage projects independently and work with non-technical community stakeholders. ⸻ Preferred Qualifications • Experience with disaster tech, civic tech, or public sector web applications. • UI/UX design skills with tools like Figma, Adobe XD, or Sketch. • Prior work in community-based platforms (Mighty Networks, NationBuilder, etc.). • Familiarity with ADA compliance, accessibility standards, and mobile-first responsive design. • Knowledge of database design and disaster-related data models (permits, inspection status, location tagging). ⸻ Bonus Experience • Understanding of CRM and user engagement tools. • Integration with payment processors (Stripe, PayPal) for donations or service fees. • Capability to lead a small dev team for platform relaunch. ⸻ What Success Looks Like • Expanded functionality on our Mighty platform with WhatsApp-style messaging and interactive features. • Smooth user interface for disaster victims to find resources and live updates. • A long-term roadmap to transition into a standalone platform supporting thousands of users. ⸻ How to Apply Please submit: 1. Resume or portfolio link 2. 2-3 examples of projects you’ve led (especially involving integration, AI, or disaster/community platforms) 3. Brief cover letter addressing your vision for a next-generation disaster platform ⸻ We are PALI STRONG! through the rebuild — join us in creating tools that serve people in their hardest moments.

Are you ready to improve the quality of your life and still make an abundant living? This is your chance to take your career and your life to a new level. Come work in a shop where your voice and opinion MATTERS. Tell us you need a piece of equipment or a tool to make your job easier and we are going to make sure you have it! Need some time off for a family vacation, NO PROBLEM. We offer paid vacation and holidays. It is important to us that everyone on our team is successful and living their best life! That's why we offer a great pay to anyone we bring into our shop. Do you want to go somewhere each day where you are ALWAYS treated with RESPECT and APPRECIATION? You are the expert in your field, we appreciate your skills and craftsmanship. Want some additional training or certification? GREAT We will pay to get you the training and certifications that mean the most to YOU! Are we perfect? NO, but we always strive to be better than the rest. Great Pay Paid Vacation Paid Holidays Pay for training and certifications Direct Deposit Team Friendly Atmosphere Never Boring We know change is hard, but we want to make it easy for you. If you love the automotive repair industry, have a good attitude, and want a great career not just a JOB then reach out TODAY! We want to offer you the best benefits, best pay, best work life balance of any shop around. Call or text TODAY, Don't let this opportunity pass you by! Call or Text Daniel @ (225)454-4359 Master Technician Requirements: Minimum 8 Years Experience Ability to work on all makes and models Proficient in diagnostic ability Problem solver Strong work ethic and desire to grow Team Player Job Type: Full-time Education benefits: Employee discount Professional development assistance Experience level: 8 years Schedule: 9 hour shift Experience: 8 years Automotive Mechanics: 8 years (Preferred) Starting pay - base on experience

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl