Browse
···
Log in / Register

WordPress Support Engineer

Negotiable Salary

Rocket.net

Jupiter, FL, USA

Favourites
Share

Description

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Source:  workable View original post

Location
Jupiter, FL, USA
Show map

workable

You may also like

Craigslist
Join Our Team: Audio visual rental company hiring (south san francisco)
Are you passionate about technology and thrive in fast-paced environments? We’re an innovative audio visual company specializing in LED wall rentals and AV solutions—and we’re looking for motivated individuals to join our growing team! *Location: South San Francisco (near SFO) *Positions Available: Part-Time & Full-Time *Salary: $30–$35/hr (negotiable based on experience) *5 days of paid vacation after one year of employment What You’ll Do: - Set up and install LED wall screens and AV equipment for live events, conferences and exhibits. - Manage warehouse operations, including inventory tracking and organization - Operate software and applications related to AV technology - Occasionally travel for installations and on-site support Who We’re Looking For: - Tech-savvy individuals with knowledge of computer systems and software - Familiarity with audio and visual equipment is a plus—but not required - Strong problem-solving skills and attention to detail - Able to work independently and collaboratively on-site - Willing to travel as needed - Beginners welcome! If you're new to AV tech, we’ll teach you—just bring your curiosity and willingness to learn Why Join Us? - Be part of a creative, forward-thinking company in the booming AV/LED industry - Gain hands-on experience and grow professionally - Work with a fun, supportive team that values innovation and precision If you're ready to elevate your career and work on exciting AV projects, we’d love to hear from you!
207 Orange Ave, South San Francisco, CA 94080, USA
$30-35/hour
Workable
Head of Product Management
Drug Hunter is a B2B subscription knowledge base for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We’re proud to support teams at 200+ of the world’s leading biotech and pharma companies. Our team is seeking an outstanding Head of Product Management who desires an exciting career challenge building the knowledge platform revolutionizing drug discovery. Our mission is to accelerate innovation in the life sciences by connecting R&D teams with the insights they need to make better, faster decisions. Working closely with a broad stakeholder group and initially reporting to the CEO, you will own the full Drug Hunter Web, Mobile, and Database product lines and supporting platforms. Ideal candidates possess big-picture vision yet the drive and attention to detail to make that vision a reality. You must enjoy spending time with customers and evangelizing their needs. You balance strategic thinking with outstanding execution – holding yourself and the team accountable to delivering successful outcomes. Requirements Primary Responsibilities: Develop strategies and execute plans to drive user engagement, customer acquisition and retention. Operate as a player coach; build, lead, and grow a small team of high-output Product Managers and Designers. Analyze, determine and prioritize target customer, end-user, and internal stakeholder needs. Define and communicate product strategies, goals, and roadmaps aligned with company objectives, supported by business analysis, market research, and customer data. Collaborate with cross-functional stakeholders to build momentum and alignment, and shepherd product concepts through execution, validation and adoption. Ensure appropriate customer research, usability testing and rapid prototyping. Document, validate, prioritize and guide product execution within an Agile development environment. Coordinate go-to-market and post-launch activities. Gather customer feedback to validate that the product meets stated metrics. Prioritize and deliver necessary enhancements. Required Experience and Qualifications: 8+ years in technology product management, with at least 5 years expertise managing consumer, media and/or data products. 3+ years building and managing teams of independent-contributor Product Managers. A Bachelor's degree or equivalent is required. An MBA or advanced degree is desired. Proven track record of full responsibility through the product lifecycle in a fast-paced, start-up/scale-up environment. Has been hands-on shipping highly successful products. Desired, not required (but must be passionate to learn): Experience building products for biotech or pharma audiences and/or background in medicinal chemistry or health sciences. Demonstrable Skills: Leadership. Takes responsibility from inception to outcomes. Determines needs, aligns priorities, delivers to market, measures outcomes, and seeks to build upon success. Customer focused. Deeply understands the market and unmet needs. Loves to create and deliver outstanding products that delight customers and passionate for constant innovation. Highly collaborative. Builds trust and strong cross-functional relationships at all levels, influences without formal authority, pushes back when appropriate, earns respect, and respects the contributions of others. Excellent communicator. Articulates the product strategy and roadmap, structures the problem at hand, experienced and comfortable gaining alignment and in presenting to senior executives. Strategic thinker. Understands business objectives and converts them into clear product plans, follows through with execution. Analytic and results orientated. Uses hard data to assess opportunities, metrics driven, ruthless in prioritization, overcomes obstacles to drive business outcomes. Driven and motivates others. Takes initiative, sets context, identifies options and paths forward, drives for clarity, relentless, hard-working, self-accountable. Understands technology and keeps current with the latest trends. Works with implementation teams to adapt to technical constraints without compromising end-user solutions. Comfortable with ambiguity and challenge. Thrives in a fast-paced environment, concurrently manages multiple initiatives, and remains optimistic. Benefits Drug Hunter takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Total Compensation includes the following: Competitive salary, variable compensation, and equity Broad range of medical, dental, vision, and life insurance plans for employees and their dependents Supplemental insurance including disability, cancer, and critical illness Paid parental leave and childcare FSA plan 401(k) + employer match Home office set up stipend for remote employees Learning and development support Generous and flexible vacation We are an equal opportunity employer, which means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please be aware that Drug Hunter will never request personal information, payment, or sensitive details outside of iSolved or via email. All official communications will come from an @drughunter.com email address or from an approved vendor alias.
Burlington, MA, USA
Negotiable Salary
Workable
Senior Cloud Solutions Architect (Azure)
BlueFlag is seeking an ambitious, senior-level Cloud Solutions Architect specializing in Azure to join our dynamic team. This opportunity is remote. As a key player in our cloud infrastructure initiatives, you'll have the opportunity to architect, implement, and optimize cloud solutions for large enterprise environments, including a cutting-edge data and analytics platform for the Department of Veterans Affairs. What You'll Do Lead cloud architecture design and solutioning for a large data and analytics platform, with emphasis on Azure-based services including Azure Databricks, Synapse Analytics, Azure Data Factory, Azure Data Lake Storage Gen2, Azure Kubernetes Service, and Azure Cognitive/ML Services. Drive the migration of large, complex workloads from the legacy warehouses and on-premises VA systems into the cloud-based platform, ensuring security, compliance, and performance optimization. Architect data ingestion, processing, and integration patterns using batch, near-real-time (GoldenGate), streaming (Event Hubs), SFTP, and API-based ingestion methods. Support data preparation, wrangling, transformation, enrichment, normalization, and integration pipelines leveraging Databricks, Synapse, and Starburst. Define and implement solution accelerators (e.g., Databricks notebooks, ingestion patterns, reporting and ML workspace templates) to support repeatable, scalable implementations across workstreams. Partner with customer success teams to support onboarding of VA customers, including migration of workgroups with extensive and complex VM/application footprints. Provide architectural guidance for system-to-system integrations using APIs, SHIR (Self-Hosted Integration Runtime), and various API frameworks. Ensure Identity and Access Management (IAM) and Role-Based Access Control (RBAC) models are consistently applied across Azure Entra (Active Directory), service principals, managed identities, and data lake ACLs. Work closely with platform engineers, data governance engineers, data management engineers, and application development teams to design, review, and improve deployment patterns. Align architecture decisions with VA security and compliance requirements, including FISMA, NIST 800-53, FIPS 199/200, VA Handbook 6500, and the VA Authority to Operate (ATO) boundary constraints. Provide architectural input into platform roadmap planning, ensuring that DevOps, initiatives, and customer projects are aligned with VA’s strategic priorities and capacity planning processes. Document all solution architectures in the platform's unified architecture framework within Confluence, ensuring traceability across enterprise, platform, data, integration, and consumption layers. Mentor engineers, data scientists, and other technical staff in cloud-native architecture best practices, automation, and data product development. Research and evaluate emerging cloud technology trends and best practices to enhance company offerings. Why Join BlueFlag At BlueFlag, we're passionate about leveraging cutting-edge technology to make a real difference. You'll be at the forefront of cloud innovation, working on projects that directly impact people's lives. We offer a high-growth, entrepreneurial environment that values fresh ideas and authentic teamwork. If you're ready to take your cloud engineering career to new heights and contribute to meaningful projects that push the boundaries of technology, we want to hear from you. Join BlueFlag and be part of a team that's shaping the future of cloud solutions! Requirements Education & Experience Bachelor’s degree in Computer Science, Information Systems, or related field. 8+ years of experience in cloud architecture, with at least 5 years focused on Microsoft Azure. Demonstrated experience leading large-scale cloud migration projects, including VM and application migrations from on-premises environments to Azure. Proven expertise in data engineering and analytics workloads, with hands-on experience in: Azure Databricks (data processing, ML pipelines, advanced analytics) Azure Synapse Analytics (SQL Pools, big data analytics, enterprise data warehouse) Azure Data Factory and Event Hubs (batch, near real-time, and streaming ingestion) Azure Data Lake Storage Gen2, Neo4J, and SQL databases Technical Skills Strong background in cloud-native solution architecture within multi-cloud environments (Azure Gov, AWS). Experience with infrastructure-as-code (Terraform, GitHub Actions) for provisioning and deployment automation. Deep understanding of data governance frameworks (Collibra, Immuta for ABAC, RBAC group models in Azure Entra). Knowledge of system security and compliance requirements in a federal environment, including NIST 800-53, FISMA, FedRAMP High, and VA Handbook 6500. Familiarity with disaster recovery, system integrity, and secure communications controls (e.g., Contingency Planning, System and Information Integrity, System and Communications Protection SOPs). Professional Skills Experience leading cross-functional teams (architecture, DevOps, data governance, application development) in a program environment. Strong client engagement skills, with ability to work directly with VA stakeholders, data providers, and consumers to translate business needs into technical solutions. Proven ability to design scalable, secure, and compliant data and analytics solutions that align with organizational strategy and regulatory requirements. Excellent communication skills to support stakeholder engagement, intake processes, and solution handoffs. Certifications (preferred) Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Data Engineer Associate or Azure Data Scientist Associate Experience with Azure security certifications (e.g., SC-100, SC-200) is a plus US Citizen: Must be a citizen of the United States. Security Clearance: Must be able to obtain a public trust clearance. Must be eligible to work in the United States. Benefits Competitive salary Generous annual leave and paid holidays Comprehensive group health and dental plans 401(k) with company match Life insurance and AD&D coverage Ongoing training and professional development opportunities
Mt. Juliet, TN, USA
Negotiable Salary
Craigslist
IT Support Specialist and On-Site Technician (scotts valley)
Exceedio is a managed services provider located in Scotts Valley with a client roster that includes non-profit organizations, community clinics, government agencies, and local businesses. We are a close-knit team that strives to provide our clients with the best service in the industry by managing all system components and advocating for our end-users. Our clients are doing important work both regionally and globally, and we want to make sure that nothing stands in their way. What We Are Looking For We are expanding our support desk and on-site team and want to find people who love talking to customers, are eager to make IT problems disappear, and are fun to work with. We are an inclusive community and encourage applicants of all identities and backgrounds. Recent college graduates are also encouraged to apply. What You Will Do Supporting customers through email, phone and remote access systems Support the customers using those devices both remotely and on-site Monitor systems Maintain knowledge base Stay up to date with industry standards and best practices Qualifications for the Job Incredible customer service and time management skills Excellent troubleshooting skills Experience working on a team Desktop management experience for Windows systems Mobile Device management experience for Android and Apple Experience with O365 and cloud services Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: regularly sit or stand for extended periods of time; regularly use a telephone, keyboard, and monitor; occasionally lift and/or move up to 25 pounds. Compensation Competitive wages based on experience: $41,600.00 to $56,160.00 /year Full medical Child dental 401k with 4% match   How to Apply Please send a resume to resumes@exceedio.com. For more information about our company, please check out our website.
581 Hacienda Dr, Scotts Valley, CA 95066, USA
$41,600-56,160/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.