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POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).      Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.      Here's a closer look at our key entities:      Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.  For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Responsibilities: Lead the development of the cryptocurrency trading liquidity system at Moomoo Crypto Inc., including upstream trading system integration, liquidity resource management, and multi-upstream settlement mechanisms. Collaborate with cross-functional teams such as Business Development, Operations, Compliance, and Headquarters Product to onboard reliable upstream trading partners and mitigate counterparty risks. Build a multi-upstream order routing management system, establish liquidity management, reconciliation, and settlement processes for both fiat and cryptocurrencies, and continuously enhance client trading experience, reduce transaction costs, and ensure high system availability. Work with Data Science, Business Operations, and Engineering teams to define and monitor key trading performance metrics, and drive system and process improvements. Identify product enhancement opportunities based on user and business feedback, and promote iteration and innovation in liquidity and trading-related functionalities. Cooperate with local business teams and maintain close communication with group headquarters to incorporate industry best practices into the group’s trading capabilities and provide professional support. Requirements 3+ years of experience in trading system products, with a preference for backgrounds in cryptocurrency exchanges, high-frequency trading, or related fields. In-depth knowledge of order book matching and RFQ business logic and risk control mechanisms, familiarity with liquidity pool management and market depth optimization strategies, and experience in designing high-concurrency trading systems. Familiarity with settlement and clearing processes with various counterparties, and hands-on experience in system development or operations. Experience collaborating with cryptocurrency exchanges, liquidity providers, wallets, and custodial service providers. Proven experience in leading cross-departmental projects and driving the implementation of complex product integrations and operational processes. Strong problem-solving skills with the ability to effectively address complex system integration and operational challenges. Excellent communication skills in both Chinese and English, capable of working efficiently with technical and business teams. Self-motivated, results-driven, innovative mindset, and able to thrive in a fast-paced and dynamic environment. Benefits What we offer: Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents 401k Employer Contribution: We match your contributions to help you grow your retirement savings Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.   Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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We are seeking an experienced Low Voltage Technician with a strong background in low voltage systems and end user support. The ideal candidate will have expertise in the installation and configuration of various low voltage systems, including structured cabling, security camera systems, access control systems, fiber optics, sound systems, and video conferencing systems. Key Responsibilities: Follow requested tasks, running/terminating network wiring. Mounting AP's as needed Configuration, and troubleshooting of structured cabling, security cameras, access control, fiber optics, sound systems, and video conferencing systems. Ensuring high-quality work and adherence to safety and industry standards. Coordinate with project managers, contractors, and clients to ensure timely completion of daily tasks. Provide on-site technical expertise, resolving issues as they arise. Build strong relationships with clients through excellent customer service and communication skills. Assist in Deco of old info-structure Document existing site inventory as needed Assist in upgrading hardware, both on the network side along with the end user side. OK with heights up to 60 feet in the air as needed Willing to travel as needed Has a reliable transportation method in order to get to and from the job site as needed.