Browse
···
Log in / Register

IT Help Desk Technician

$48,000-65,000/year

Enterfusion

Orlando, FL, USA

Favourites
Share

Description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Source:  workable View original post

Location
Orlando, FL, USA
Show map

workable

You may also like

Workable
Assistant Project Manager
The Assistant Project Manager leads work alongside our Project Operations and Field Management to foster great client relationships, develop our employees, and oversee the safe construction of high quality, profitable, and on schedule projects. Essential Duties and Responsibilities Lead by example in adherence to Quality and Safety Programs Communicate productively with clients’ regarding overall project status updates as needed with assistance from PM Comfortable leading Internal, Client and Subcontractor meetings, providing meeting minutes and follow ups as needed Familiarize themselves with all requirements and exhibits of the EPC contracts Maintain internal trackers for quantity and production tracking Assist PM with all necessary finance functions such as: client billings, project forecasting, risk analysis, vendor/subcontractor payments, change management, and self perform analysis. Participate in CPM schedule reviews and maintain schedules to ensure timely completion of all milestones. Collaborate with project controls to identify critical paths, flag delays, and adjust resources. Assist PM in procurement process, scoping, and contracting of subcontractors and vendors. Responsible for management of subcontractors and vendors, including but not limited to; contract management, change management, notifications regarding Quality or EHS deficiencies and weekly subcontractor meetings. Employee actively promotes and encourages company culture onsite Assist PM in pre-EPC bid estimates Assist with initiatives such as mentoring, training, onboarding and conducting interviews Responsible to train field engineers and less experienced employees Conduct interviews when requested Financial responsibility for assigned vendors, subcontractors, or self-perform activities Fosters positive and productive meetings between internal teams This position is field based at our project construction sites Requirements Bachelor’s Degree in Construction Management, Renewable Engineering, Engineering or a related field 1-3+ years of relevant construction industry experience, with progressively greater responsibility Successfully led and managed complex project or portfolios valued at $5+ million Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team members accountable Experience with successfully leading projects to on-schedule and within budget completion Experience with project start-up meetings, project drawings, project execution plans, and subcontractor and vendor buyouts Ability to read, understand and interpret contract, subcontracts, and purchase orders Success in managing subcontractors and developing and executing project changes Familiar with developing accurate cost to complete estimates, costing and pricing Change Orders, and maximizing profits Strong proficiency in Word and Excel and a working knowledge of Microsoft Project and Bluebeam (or similar) Excellent teamwork, communication, and people skills are essential Solid time management skills with the ability to multi-task and work in a fast environment Must have a valid driver’s license Ability to travel and/or temporarily relocate to project construction sites every 3-12 months throughout your region of the United States * All applicants who receive a conditional offer of employment must take a pre-employment drug test and receive a negative result as a condition of hire. * An offer of employment is conditional upon complying with CS Energy's requirements including, but not limited to signing a separate disclosure and consent form prior to any background check. * Applicants must be authorized to work in the United States on a full-time basis *The State of New York requires CS Energy, LLC to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for this role is $90,000.00 -$125,000.00. Starting rate of pay may vary based on various factors, including, but not limited to an individual's experience and expertise. Certain roles are also eligible for bonuses, subject to CS Energy’s discretion and based on factors such as individual and/or organizational performance. * CS Energy does not accept unsolicited resumes from individual recruiters and/or third parties in response to our job postings. Any unsolicited resumes become property of CS Energy and we reserve the right to pursue and hire any such candidate ABOUT US CS Energy is an industry-leading engineering, procurement and construction (EPC) renewable energy company that develops, designs and builds optimized solar, energy storage, and emerging energy projects. CS Energy has successfully designed and installed over 2 GW of solar and 650 MWh of energy storage projects across the United States. Owned by American Securities, a leading US private equity firm, CS Energy leverages strong relationships with solar developers, IPPs, utilities, off-takers, suppliers, and landowners to help our customers streamline the project development process, lower project costs, and create value for all stakeholders as a trusted long-term partner. CS Energy has achieved its success through attracting and retaining highly talented and motivated individuals who are passionate about the company’s success. We recognize the value of diversity and are committed to protecting, training, enriching, and empowering our team members as they grow their careers in the renewable energy space.   We work hard, are mindful of our social and environmental responsibilities, and continuously give back to our local communities. Our commitment is based on the following principles: safety, quality, integrity, collaboration, expertise, and diversity. We are proud to be continually awarded as a great place to work by nationally recognized programs based on employee feedback. Benefits CS Energy provides great benefits to our valued employees. Competitive Salaries Discretionary Bonus Program Field Weekend Pay Program Project Incentive Bonus Program (based on position eligibility) Per-diem Program for Field Employees ((based on eligibility) Vehicle Allowance & Gas Card Program (based on position eligibility) 401K Programs with Employer Matching Medical & Dental Benefits (Plan options 100% paid by employers), and Vision Plans Access to HSA with Employer Contribution Paid Referral Program Access to FSA - Health & Dependent Care Access to Short Term Disability Employer Paid Life Insurance Paid Time Off & Holidays Paid Parental Leave Program Volunteer Time Off Student Loan Benefit Program CS Energy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. CS Energy is an equal opportunity employer.
Rochester, NY, USA
$90,000-125,000/year
Workable
WordPress Support Engineer
We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.
Jupiter, FL, USA
Negotiable Salary
Workable
Cloud Support Engineer
SZNS Solutions (pronounced "seasons") is a technology advisory company and Google Cloud Partner specializing in web3 and cloud computing domains based in Reston, Virginia. Founded by ex-Googlers with engineers from Google, Amazon, and Capital One, SZNS differentiates itself particularly in data engineering, blockchain, AI, and cloud-native software application development. We’re seeking a driven Cloud Support Engineer who thrives in a fast-paced, collaborative environment to join our growing team. As a Cloud Support Engineer at SZNS Solutions, you’ll be the go-to expert for troubleshooting and resolving issues related to cloud-based platforms, services, and infrastructure. You’ll play a key role in providing excellent customer support, working directly with our clients to diagnose, troubleshoot, and resolve technical issues. You'll also have the opportunity to contribute to the development of internal tools and processes that drive the success of our cloud operations. If you’re passionate about cloud infrastructure, problem-solving, and providing exceptional support to clients, we want to hear from you. Responsibilities Provide support for cloud infrastructure and services (for GCP). Troubleshoot and resolve complex technical issues for customers, with a focus on cloud services, networking, and security. Collaborate with the engineering team to identify and resolve recurring issues and streamline support processes. Maintain and update internal documentation to ensure accurate and up-to-date knowledge sharing. Assist with the deployment and configuration of cloud resources for customers. Monitor and optimize the performance of cloud infrastructure, ensuring uptime and reliability. Work directly with customers to provide timely, effective solutions to cloud-related challenges. Requirements To be successful in this role, you’ll need a strong foundation in cloud platforms and support, combined with excellent problem-solving skills and a customer-first mindset. Experience supporting and managing cloud platforms such as AWS, Azure, or Google Cloud. Strong understanding of cloud-based services (e.g., compute, networking, storage, security). Hands-on experience with cloud infrastructure, virtual machines, containers, and container orchestration (e.g., Docker, Kubernetes). Familiarity with cloud automation tools (e.g., Terraform, CloudFormation). Ability to troubleshoot cloud network and infrastructure issues with a strong focus on scalability and performance. Experience with logging and monitoring tools (e.g., CloudWatch, Datadog, Prometheus). Understanding of security best practices in cloud environments, including IAM, encryption, and compliance standards. Excellent written and verbal communication skills with a customer-centric approach. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. Willingness to grow and continue learning. Preferred Qualifications Technical certification in cloud platforms, or a willingness to achieve GCP certification within 1 month of employment. Prior experience in a technical support or systems administrator role is preferred. Experience with serverless architecture and cloud-native applications. Scripting skills (e.g., Python, Bash, PowerShell). Familiarity with CI/CD pipelines and DevOps practices. Benefits Competitive salary and benefits package. Hybrid work environment (MWF in-person in our Reston office). A collaborative and innovative work environment. Continuous learning and development opportunities.
Reston, VA, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.