Craigslist
Customer Service Representative (Albuquerque)
Apply online at: https://printexpressabq.com/join/
Responsibilities:
- Quality Checking: Verify completed orders are done according to job specifications including paper, colors, quantity, size, consistency, etc.
- Assist customers in person, on phone, or via email.
- Estimate jobs using proprietary software and transferring pricing to Quickbooks.
- Invoice jobs using Quickbooks.
- Order management.
- Filing.
- Acknowledge and appropriately greet and assist every customer in a timely manner.
- Process customer orders in a courteous, efficient and timely manner.
- Organize workflow to meet customer deadlines.
- Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
- Manage telephone calls professionally, efficiently and with good communication skills.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
- Understand and appropriately use the company pricing system and policies.
Requirements:
- 2+ years of work experience
- Printing experience, bilingual (English/Spanish), and Quickbooks experience is advantageous, but not required
- Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems
- Basic math skills including addition, subtraction, multiplication, division, and converting fractions into decimals and vice-versa. Ability to solve ratios and proportions from job ticket, read and calculate weight measurements
- Must have excellent interpersonal communication skills
- Ability to work in a team and also independently
- Must be honest, reliable, and dependable
- Must be computer literate and not afraid to learn new systems
- Must be able to sit and stand for prolonged periods of time
- Must be able to lift and move 50 pounds
- Handle multiple tasks simultaneously and prioritize them
- Work under conditions caused by deadlines and meet deadlines
- Follow instructions, both verbal and written
- Check work and assume responsibility for accuracy and quality before passing the job on to the next step
- Ability to identify and meet customers’ needs and requirements.
- Must be hardworking, a self-starter and a problem solver.
- Ability to move freely throughout the building to gather information, materials and authorizations.
- A successful background check and illegal drug screen is a condition of employment.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Short term disability
7130 Jefferson St NE, Albuquerque, NM 87109, USA
$14-17/hour
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