Service Coordinator - Social Work Coordinator - Fairfield (fairfield / vacaville)

About the position: This position is a lead entrance station kiosk (kiosk) staff support role for a non-profit organization that works in concert with California State Parks to maintain and enhance state parks in the Santa Cruz District. Friends is looking for individuals who would enjoy working with State Parks staff to ensure the smooth operation of all campground and day use facilities at our beautiful state parks and beaches. The starting pay for this full-time permanent position is $22.79/per hour and includes a comprehensive health care package and other benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: • Provide leadership and training for Visitor Service Aides (VSAs) at specified park locations; • Assist with scheduling, interviewing and hiring VSAs; • Assist with operation of park entrance stations to include familiarity with all relevant State Park and Park Unit policies/rules/regulations, answering questions from the public, advising the public on park rules and regulations; • Answer phone calls and return messages; • Understand the natural and cultural history of the park unit, and interpret that information to the public during normal visitor contacts; • Understand and use the Campground reservation system and the point of sale system; serve as first line conflict resolution for kiosk and reservation issues; • Maintain occupancy documents; • Provide breaks for VSAs and fill in when needed; • Collect fees; register campers and day users; • Perform regular campground and day use occupancy checks; • Use a computer for daily financial accounting; • Prepare and review daily accountability paperwork; reconcile any discrepancies; issue simple refunds • Maintain tidy, well-stocked kiosks, including light housekeeping tasks; • Perform regular safety inspections of the kiosks • Use a two-way radio, report emergencies to park rangers or staff, follows instructions of the on-duty State Park Peace Officer during any and all emergencies; • Log lost and found items; • Complete routine correspondence as directed; • Complete special projects that improve and streamline the visitor services experience. Projects may involve digging, moving boxes, climbing on a ladder. QUALIFICATION REQUIREMENTS: • Commitment to the mission of sustaining the legacy of our state parks and beaches; • For most locations, use of a private vehicle is required; • Must have a valid driver’s license with a good driving record and a reliable vehicle in good working condition; Mileage reimbursement provided upon submission; • Cash handling and customer service experience preferred; • Previous employment with Friends and/or State Parks preferred; • Strong written and oral communication skills; • Ability to make change for simple transactions required; • Must adhere to State Parks’ and Friends’ uniform and grooming standards. All locations require wearing an approved uniform. Uniforms and/or a uniform allowance is provided. • Must be able to work an 10-hour shift and overtime as required by supervisor/lead; • Full-time at 40 hours/week; • Must be able to work on weekends, evenings and holidays depending on operational needs; WORKING CONDITIONS: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Variations in conditions may occur under certain circumstances. ENVIRONMENT: • Most of the time performing job duties is spent in a kiosk, office or visitor center in a park environment; • Some of the time performing job duties is spent indoors, on a computer; • Noise level in the work environment is usually moderate; • The temperature of the work environment is usually moderate. PHYSICAL DEMANDS: The job may require some or all of the following abilities: • Bend, twist, push, pull, climb, squat, crawl, reach, and kneel; • Sit, climb or balance; stand and walk; grasp with hands and fingers; and lift up to 25 lbs.; • Use hands to finger, handle or feel objects, tools, or controls. MACHINES, TOOL AND EQUIPMENT: Automobile, copier, fax, computer, tablet, receipt printer, scanner, cash register and 10-key calculator, writing instruments and telephone. TRAVEL: • This job requires regular routine travel. Equal Opportunity Employer: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Friends of Santa Cruz State Parks (Friends) will be based on merit, qualifications, and abilities. Friends does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including breastfeeding and conditions related to breastfeeding), gender (including gender identity and gender expression), national origin, ancestry, age, mental or physical disability, medical condition, genetic characteristics and information, marital status, registered domestic partner status, military and veteran status, sexual orientation or any other characteristic protected by law. In addition, in accordance with California law, Friends does not discriminate on the basis of the following categories: possessing a California driver’s license issued to an undocumented person; a lawful change of name, Social Security Number or federal employment authorization document; or receipt of public assistance in the form of Medi-Cal coverage. We will respond to all applications under active consideration.

Ashland Supportive Housing We support adults with intellectual and developmental disabilities in living rich, fulfilling lives with dignity and respect. We are a small, dedicated and team-oriented nonprofit with four residential homes supporting people 24 hours a day, 7 days a week. We are looking for people with or without experience who have a call to make a difference in their community, and the lives of others. We require strong verbal and written communication skills. Staff also cook, clean, assist with personal hygiene, and help people experience their community and live their best lives. An extensive, paid training program is provided. Requirements: Must be at least 18 years old, have a current Drivers License and be able to pass a DHS Criminal Records Check. Previous Med Aid, CNA, PSW, and DSP's are strongly encouraged to apply. If you are interested in this position, are energetic, patient, thoughtful and lighthearted please respond. We are looking forward to meeting you. Job Types: Full-time Salary: $20.00/hour

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

The Whatcom Dispute Resolution Center is looking to hire 1-2 of the following positions: Position Title: Family Case Manager Employment Status: .5 FTE to 1 FTE (20-40 hours/week, negotiable based on org needs at time of hiring); non-exempt, benefited, occasional evenings and weekends Benefits: Medical, Dental, Vision coverage, EAP, 401k, 13 paid holidays, paid vacation, paid sick leave, professional development opportunities, flexible schedule with opportunity for occasional remote work. Some benefits dependent on FTE. Reports to: Mediation Program Manager Starting Wage Range: $21 - $22 per hour To apply: Email cover letter, resume, and 3 references to Jaina Gemin, Search Coordinator at jaina @ whatcomdrc.org, with the subject header “FCM Application - Applicant Name”. Open until filled, with applications reviewed on a rolling basis. Who we are: The WDRC is a 501(c) 3 nonprofit, operating in the ancestral lands of the Coast Salish Peoples. With a vision for Whatcom County to be a community in which people approach conflict in creative and healthy ways, and a mission of providing and promoting constructive and collaborative approaches to conflict, we integrate the values of kindness, impartiality, empowerment, collaboration, communication, equity, diversity, sustainability, and integrity across our organization. Working Conditions: The WDRC continually strives to provide a supportive, healthy, and productive work environment. Every staff member plays an active role in contributing positively to our organizational culture. Staff serve the public through a variety of programming in public and private spaces. Given the nature of the WDRC’s mission and services, the possibility of exposure to escalated emotion and offensive language from the public exists. The WDRC expects staff to respond to these instances with diplomacy, tact, and compassion. Position Description: The Family Case Manager reports to the Mediation Program Manager and serves an integral role within the WDRC, providing direct services to families navigating separation, divorce, developing and modifying parenting plans, and other intra-family conflict. This position will work closely with other case managers and staff to effectively support family clients. The Family Case Manager will also occasionally manage other cases, such as parent-teen, commercial or community when the need arises. The Family Case Manager serves as an ambassador of the WDRC’s values and interacts regularly with clients, mediators, and fellow staff. The Family Case Manager is able to work autonomously, and contribute collaboratively, to ensure the provision of high quality services. The position includes a combination of administrative and direct service tasks. An ideal candidate will be an experienced mediator, highly skilled in listening deeply and compassionately; and will share a strong belief in the mission of the WDRC, enthusiastically embracing the opportunity to work with our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Case Management Duties ● Conduct client intake process, screening for service eligibility, readiness, and risk management ● Schedule, confirm, remind, and reschedule mediations, managing both mediator and client needs ● Anticipate needs and prepare volunteers, conciliators, mediators and clients for success. ● Provide coaching services, phone conciliation services and, where agreed upon by both parties, convene mediation sessions to assist clients in reaching resolution ● In coordination with the Program Manager and Program Coordinator, ensure alignment with mediation-related details of court orders and safety-planning. ● Provide telephonic and in-person support to clients, spontaneous and by appointment ● Provide support to clients in distress, assisting them to manage heightened emotion while maintaining professional boundaries. ● Connect families with external resources as needed ● Prepare onsite or virtual mediation rooms and ensure all pre/post mediation paperwork is completed ● Provide support to mediators before, during, and after sessions ● Ensure fees for services are collected ● Open and close mediation cases, recording and filing all data and paperwork according to procedures. ● Mediate Family cases as needed ● Assist mediation team with intake and case management for other case types as needed Other responsibilities include but are not limited to: ● Foster positive working relationships with mediators and practicum students ● Actively participate in collaborative program development needs, from admin to outreach. ● Participate actively in staff and team meetings and work collaboratively with other staff to advance WDRC mission ● Other duties as assigned Required Qualifications ● Exceptional communication and interpersonal skills, including with people experiencing heightened emotions and/or mental health challenges ● High level of professionalism, warmth, and compassion when connecting with people in distress ● Ability to communicate in a trauma-informed, culturally sensitive, and non-judgmental way ● Strong listening skills and ability to process and synthesize large amounts of information often from emotionally escalated people ● Ability to hold professional boundaries and objectivity while remaining empathetic to clients' needs ● Capacity to healthily navigate & process emotionally-charged conversations & topics (e.g domestic abuse) ● Flexible and patient mindset and adaptability to frequently changing priorities ● Ability to work in a collaborative environment and also successfully work independently ● Strong organizational and time management skills and ability to adhere to deadlines ● High proficiency with various software and platforms, including Google Workspace, DocuSign, Zoom, and ability to quickly learn new software or systems ● Experience and/or education in a related field Preferred Experience and/or Training ● Previous case management experience ● Familiarity with and belief in mediation and alternative dispute resolution ● Familiarity and/or experience with local Family court system, rules, and statutes ● Experience working with families in conflict ● Basic Mediation Training (40hr) and Family Mediation Training (24hr) course completion ● Advanced training in Family Mediation and/or Parent-teen Mediation ● BA, or combination of AA and professional experience, or Paralegal degree/certification ● Multilingual or multicultural

To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=637955716 Primary Purpose: Assist in the care and treatment of young adults with psychiatric needs by providing a consistent presence, skills training, and emotional support in a safe and secure manner. Assist young adults with life skills and assistance with obtaining and maintaining employment out in the community. Education and Experience: A BA/BS in a Behavioral Science or three years of work experience in Human Service/Mental Health field or a combination of relevant education and experience.  Certified QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry preferred or must meet QMHA registration requirements with MHACBO Minimum Qualifications: Provide proof of current, valid Oregon Driver’s License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties. Successfully pass a Criminal Background Check and Medicaid Fraud Check. Obtain and maintain current CPI Verbal De-escalation Certification. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification. Obtain a Food Handlers Card. Essential Duties, Responsibilities and Core Competencies: Deliver and coordinate skills training, psychiatric services, and mental health services for young adults within the program and in coordination with community partners. Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries while being present in the home environment of the young adults served. Consistently participate in ongoing education and trainings provided by the agency and through external trainings to promote understanding of the young adult population and best practice in working with the population. Consistently complete all training hours required to maintain certification as a Qualified Mental Health Associate and annually complete the recertification requirements required by the state and the agency. Demonstrate knowledge of and alignment with Trauma Informed Care using a variety of therapeutic approaches, including but not limited to, Collaborative Problem Solving, Motivational Interviewing, Cognitive Behavioral Therapy, Dialectic Behavioral Therapy, Humanistic, and Integrative. Show competency in utilizing the concepts/approaches in interactions with young adults, families, staff, and community partners. Actively supervise and interact with young adults both in the community and within the therapeutic milieu to maintain safety and provide in the moment psychiatric and mental health services. Demonstrate knowledge of young adults’ development, anticipated differences in development based on diagnosis and history, and group dynamics by adjusting therapeutic approaches for appropriate developmental level for group interactions to allow full group engagement. Provide transportation of young adults, or assistance with transportation, including independent forms of transportation such as navigating public transportation, for appointments and activities. Provide individual and group skills training and coaching within skill areas including, but not limited to, independent living/self-sufficiency, exercise, healthy eating, wellness, education, continuing education, coping skills, navigating the medical community, establishing services, and community living. Provide modeling and lived experience examples to assist youth in problem solving issues related to independent living skills such as obtaining employment, finding housing, navigating interactions with financial institutions, establishing services with utilities, establishing services with medical providers, and basic home inventory and care. Safely de-escalate young adults, including in crisis situations, by effectively using verbal intervention skills. Concisely and thoroughly document daily clinical information. Provide timely accurate documentation to meet billing requirements.  Must adhere to Oregon Administrative Rules (OAR) and standards of care. Consistently meet program billing requirements. Abide by ethical codes, mission, values, and professional standards, including confidentiality. Actively utilize, reference, and follow agency policies, procedures, and guidelines. Present a positive attitude, professional demeanor and demonstrated respect with young adults, families, staff, visitors, and community partners. Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense. Comply with all federal, state and agency health and safety reporting requirements. To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=637955716

To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=621203025 Primary Purpose:  Assist in the care and treatment of young adults with psychiatric needs by providing a consistent presence, skills training, and emotional support in a safe and secure manner. Assist young adults with life skills and assistance with obtaining and maintaining employment out in the community. Education and Experience A BA/BS in a Behavioral Science or three years of work experience in Human Service/Mental Health field or a combination of relevant education and experience.  Certified QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry preferred or must meet QMHA registration requirements with MHACBO Minimum Qualifications: Provide proof of current, valid Oregon Driver’s License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties. Successfully pass a Criminal Background Check and Medicaid Fraud Check. Obtain and maintain current CPI Verbal De-escalation Certification. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification. Obtain a Food Handlers Card. Essential Duties, Responsibilities and Core Competencies: Deliver and coordinate skills training, psychiatric services, and mental health services for young adults within the program and in coordination with community partners. Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries while being present in the home environment of the young adults served. Consistently participate in ongoing education and trainings provided by the agency and through external trainings to promote understanding of the young adult population and best practice in working with the population. Consistently complete all training hours required to maintain certification as a Qualified Mental Health Associate and annually complete the recertification requirements required by the state and the agency. Demonstrate knowledge of and alignment with Trauma Informed Care using a variety of therapeutic approaches, including but not limited to, Collaborative Problem Solving, Motivational Interviewing, Cognitive Behavioral Therapy, Dialectic Behavioral Therapy, Humanistic, and Integrative. Show competency in utilizing the concepts/approaches in interactions with young adults, families, staff, and community partners. Actively supervise and interact with young adults both in the community and within the therapeutic milieu to maintain safety and provide in the moment psychiatric and mental health services. Demonstrate knowledge of young adults’ development, anticipated differences in development based on diagnosis and history, and group dynamics by adjusting therapeutic approaches for appropriate developmental level for group interactions to allow full group engagement. Provide transportation of young adults, or assistance with transportation, including independent forms of transportation such as navigating public transportation, for appointments and activities. Provide individual and group skills training and coaching within skill areas including, but not limited to, independent living/self-sufficiency, exercise, healthy eating, wellness, education, continuing education, coping skills, navigating the medical community, establishing services, and community living. Provide modeling and lived experience examples to assist youth in problem solving issues related to independent living skills such as: obtaining employment, finding housing, navigating interactions with financial institutions, establishing services with utilities, establishing services with medical providers, and basic home inventory and care. Safely de-escalate young adults, including in crisis situations, by effectively using verbal intervention skills. Concisely and thoroughly document daily clinical information. Provide timely accurate documentation to meet billing requirements.  Must adhere to Oregon Administrative Rules (OAR) and standards of care. Consistently meet program billing requirements. Abide by ethical codes, mission, values, and professional standards, including confidentiality. Actively utilize, reference, and follow agency policies, procedures, and guidelines. Present a positive attitude, professional demeanor and demonstrated respect with young adults, families, staff, visitors, and community partners. Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense. Comply with all federal, state and agency health and safety reporting requirements. To apply for this position click link https://secure6.saashr.com/ta/6160082.careers?ShowJob=621203025