Data Entry Clerk, Admin Resolution and Payment Processing - Remote

Anova Care is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to: Competitive benefits package including medical, dental, vison, and life insurance Advancement opportunities Diverse experience with supporting and working on Anova Care’s various lines of business Work from home (WFH) Company provided equipment The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards. Essential Duties and Responsibilities: Submitting request forms for borrowers such as name change and other status updates. Documenting account findings. Verify and validate payment details. Monitor payment transactions and resolve any discrepancies or issues. Communicate with customers and internal teams to resolve payment-related inquiries and disputes. Maintain detailed records of all account updates and payment transactions for audit and reconciliation purposes. Assist with the preparation of reports on payment processing activities. General office duties Education and Experience: High School diploma or equivalent One year of experience performing general administrative work supporting accounting departments Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook Benefits: Medical Benefits through Cigna Dental Benefits through DeltaDental Vision Benefits through DeltaVision Flexible Spending Account Short and Long term disability Life Insurance 401(k) Pay: $23.00 - $27.00 per hour Work Location: Hybrid Remote