Service Infrastructure Service Delivery Manager

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Small business owner seeks college student to work as an intern to repair autoclaves. Will train a detail-oriented intern who's in school but wants more hands-on experience repairing and servicing electronic equipment. Must know some form of ELECTRONICS, not electrician, or carpentry, or plumbing or mechanic. Hours will vary as help is needed.

About Black Spectacles  Are you a process-driven operations professional who thrives on structure, security, and keeping things running smoothly behind the scenes? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that operational success comes from discipline, documentation, and a proactive approach to compliance, security, and IT oversight—and at Black Spectacles, you’ll have the opportunity to put those into action every day. We’re seeking an Operations Manager – Compliance & Project Management to bring structure, discipline, and accountability across Black Spectacles operations. In this role, you’ll oversee compliance initiatives, vendor/IT systems, and cybersecurity readiness, while managing planning cycles, Summits, and process documentation with strong project management discipline. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Brings project management discipline to operations and compliance work, ensuring initiatives are delivered on time and with measurable outcomes. Thrives in a hands-on role balancing compliance, operational processes, and IT/security oversight.  Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As Operations Manager – Compliance & Project Management, you’ll be responsible for ensuring Black Spectacles’ operations are secure, compliant, and well-structured. You will oversee IT systems and the full lifecycle of equipment, drive compliance initiatives, manage contracts and insurance, and support structured planning cycles. This is a hands-on, high-ownership role where you’ll collaborate closely with leadership, finance, engineering, and other departments, while holding outside vendors and agencies accountable for delivering on expectations. We offer a competitive base salary of $80,000 to $100,000, commensurate with experience and qualifications. Responsibilities Compliance & Cybersecurity Manage IT and compliance policies, cybersecurity training, and readiness for external audits (e.g., SOC2). Ensure strong internal controls and defense systems are in place. Maintain organized systems for contracts, renewals, and compliance documentation. Strategic Planning & Operating Rhythm Guide business planning cycles, Rocks/KPIs, and quarterly/annual strategy sessions. Use Bloom Growth (or similar software) to track execution and progress. Enforce process documentation standards and maintain one clear operating manual for the company. Plan and execute semi-annual company Summits, including scheduling, bookings, logistics, and budgeting. IT & Equipment Management Oversee the lifecycle of company-issued laptops and devices (purchasing, shipping, set-up, secure offboarding/disposal). Coordinate with vendors for IT support, software installs/updates, and system access. Manage SaaS tools and system permissions across the organization. Requirements Proven ability to manage cross-functional projects from planning through execution, with strong attention to documentation and accountability. Experience with structured business operating systems or disciplined planning cycles (e.g., EOS, OKRs, KPIs, waterfall). 6+ years of professional experience in operations, IT, or compliance, ideally in a small–mid-sized company (Bachelor’s degree in business, operations, or a related field preferred. Demonstrated ability to manage compliance processes such as contracts and renewals. Experience with IT systems, cybersecurity practices, and equipment lifecycle management (directly or via vendors). Familiarity with external audit frameworks (e.g., SOC2) is a plus but not required. Proven strength in process documentation, enforcement, and optimization. Highly analytical and detail-oriented, with the ability to tie operations decisions to measurable impact. Comfortable working remotely and independently, with strong accountability. Ability to travel twice a year for in-person planning sessions and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.

About Us Domalytx is reimagining the future of home inspections by combining deep field expertise with cutting-edge technology. Founded and built by civil engineers with over 15 years and 5,000+ inspections under their belt, we know the real problems inspectors face and the level of accuracy homeowners and buyers demand. Headquartered in Silicon Valley, we bring a technology-first mindset to an industry that has long lagged behind in innovation. Our platform transforms inspections from a slow, manual process into a streamlined, AI-assisted experience where inspectors can simply walk, talk, and capture photos while the software generates clear, professional reports. Backed by our leadership in foundation, structural, seismic, and drainage inspections—the most complex and high-stakes areas in residential real estate—we are uniquely positioned to become the trusted standard for property condition reporting nationwide. Joining Domalytx means being part of a team that’s not just modernizing inspections, but building the platform that will define how homes are evaluated, bought, and maintained for decades to come. The Role We’re looking for an Industry Partnerships & Data Acquisition Lead to help us grow the network of professionals contributing to our platform. You won’t do this alone. You’ll be partnered with an industry veteran (engineer/inspector) who can jump in for credibility, sit in on Zoom calls, or join in-person meetings when technical authority is needed. You’ll drive the outreach and relationship-building; they’ll provide subject matter expertise when needed. This isn’t a traditional sales or data role. It’s part relationship-building, part process design, and part entrepreneurial hustle. You’ll be helping invent a new category. What You’ll Do • Focus on building trust to foster participation from our leads • Oversee the process of capturing and structuring data. • Partner with our industry expert for select calls and meetings to deepen credibility. • Document and improve our strategies for relationship building. • Track progress and report on what’s working and where to adjust. What We’re Looking For • Proven success in sales, partnerships, business development, or community engagement (bonus if with contractors, SMBs, or real estate pros). • Natural relationship-builder with strong communication skills. • High resilience — able to handle pushback and keep going. • Process-oriented: can turn messy lessons learned into repeatable systems. • Comfortable with CRM tools, spreadsheets, and documenting workflows. • Curious and adaptable — able to learn the basics of industry language quickly. • Entrepreneurial mindset: thrives in ambiguity and likes building from scratch. What We Offer • The chance to pioneer a role in a massive, untapped industry. • Direct mentorship from founders and collaboration with industry experts. • An industry partner at your side for credibility and support. • Competitive compensation with upside as we grow. • Remote flexibility, with occasional in-person visits depending on geography. • A mission-driven company improving how millions of homeowners make decisions. Why Join Now? No one in this industry has done this before. You won’t be plugging into a machine — you’ll help design it. If you want to be the first of your kind in a growing startup, and if you’ve got the hustle and curiosity to make it work, we’d love to hear from you. How to Apply Send us your LinkedIn profile, resume, a note about why this role excites you and share an example of a time when you had to hustle to convince someone or build a relationship from scratch. Thanks!

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.  How are we different from traditional IT companies? We are cloud focused (but we will train you up if you don’t have all the necessary skills yet). We have professional development pathways throughout the organization with accompanying training programs. We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies. We are poised for significant growth in 2025 and beyond, and need you to help us do it! We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together. Requirements Interlaced is looking to hire a full-time IT Support Technician II in the San Francisco Bay Area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components. The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite. This is a full time position working from home to assist end users through remote sessions, via chat, phone and email and occasionally visiting our San Francisco Bay area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays. Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred: Meraki Ubiquiti MacOS Windows Desktop OS Microsoft Azure AWS Google Cloud Platform Microsoft 365 Google Workspace Slack OneLogin Okta Jumpcloud  SSO SentinelOne SPF DKIM DMARC DNS Filter Datto / Backupify Comet Backup BackBlaze Zoom Microsoft Teams RingCentral Addigy JumpCloud MDM Kandji Microsoft Intune Mosyle Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support. This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email and occasionally visiting our San Francisco Bay area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection. Benefits What we offer: Starting salary between $66,000-75,000 DOE annual with quarterly bonuses FMLA Non-Exempt Medical, vision and dental benefits Cell phone and gym reimbursement 16 paid Holidays annually - 6 fixed and 10 flex 2 paid "Give Back" volunteer days annually Paid vacation and sick time 401k matching Fuel reimbursement Peer-to-peer bonus allowance New Macbook Pro, monitor, keyboard and mouse

Job Title: Senior System/Network Engineer Location: Novato, CA Job Type: Full-Time About Us: Marin IT, Inc. is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to a diverse range of clients. We specialize in providing comprehensive IT solutions, including system and network management, cybersecurity, cloud services, and more. Our team is passionate about technology and committed to delivering top-notch service and support. Position Overview: We are seeking an experienced and highly skilled Senior System/Network Engineer to join our dynamic team. The ideal candidate will have a strong background in managing and optimizing complex IT infrastructures, with a focus on delivering exceptional service to our clients. This role requires a deep understanding of networking, server administration, virtualization, and security. The Senior System/Network Engineer will work closely with our clients to design, implement, and maintain their IT environments, ensuring optimal performance and security. Key Responsibilities: • Design, deploy, and maintain complex network and system infrastructures for our clients. • Manage and support a variety of IT environments, including on-premises, cloud, and hybrid systems. • Troubleshoot and resolve advanced technical issues related to network and system performance, security, and connectivity. • Implement and manage security protocols and best practices to protect client data and systems. • Conduct regular system and network performance monitoring, analysis, and optimization. • Provide expert-level technical support and guidance to clients and internal teams. • Lead projects to upgrade and migrate systems, ensuring minimal disruption to client operations. • Develop and maintain comprehensive documentation of client environments, configurations, and procedures. • Stay up-to-date with emerging technologies and industry trends to provide innovative solutions to clients. • Mentor and support junior engineers, fostering a collaborative and knowledge-sharing environment. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • Minimum of 5 years of experience in system and network engineering, preferably in an MSP environment. • Proficiency in managing and troubleshooting Windows and Linux servers, network infrastructure (routers, switches, firewalls), and virtualization technologies (VMware, Hyper-V). • Strong understanding of TCP/IP, DNS, DHCP, VPNs, and other networking protocols and services. • Experience with cloud platforms such as AWS, Azure, or Google Cloud. • In-depth knowledge of cybersecurity best practices, including firewalls, antivirus, IDS/IPS, and data encryption. • Excellent problem-solving skills and the ability to work under pressure to meet deadlines. • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. • Relevant certifications such as CCNA, CCNP, MCSA, MCSE, VCP, or equivalent are highly desirable. Benefits: • Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company match. • Professional development opportunities and reimbursement for certifications. • A supportive and collaborative team environment.